Turn Q and A On or Off

As the host, to use Q & A during a training session, ensure that the Q & A option is turned on. You can also turn it off at any time, if necessary.

1

Do one of the following:

Option Description
Mac:

  1. In the Session window, select Webex Training > Preferences.

  2. Select Tools.

Windows: In the Session window, select Session > Session Options.
2

Check or uncheck Q & A.

3

Select OK.

Set Privacy Views in Q and A Sessions

As the host, to protect the privacy of panelists and attendees during a training session, you can hide or show the following information when questions and answers are published on attendees' Q & A panels:

  • Names of attendees who send questions

  • Names of panelists who send answers

  • Time stamps for questions and answers respectively

    The names of attendees and panelists and time stamps are always visible on panelists' Q & A panels.

1

Open the Attendee Options dialog by following one of these steps:

  • Windows: Right-click the title bar of your Q & A panel, and then choose Attendee Options.

  • Mac: Select ctrl, click, and then choose Attendee Options.

2

In the dialog box that appears, select any of the options that you want attendees to see, and then select OK.

Assign a Q and A Question

As a host or panelist, you can assign questions to yourself or another panelist. The questions appear on the designated panelists' My Q & A tab, with the text assigned next to them.

1

Access the menu option for the question you want to assign as follows:

  • Windows: Right-click the question.

  • Mac: Select ctrl and then select the question.

2

Select Assign to for the person you want to assign it to.

  • To assign multiple questions at the same time, hold down the Ctrl key while selecting the questions.

  • If an assigned question is answered, the text assigned still displays.

  • The text assigned does not display on attendees' Q & A panels.

Set a Priority for a Question

You can set priorities—high, medium, or low—for any questions you have received on the Q & A panel. Your prioritized questions display on the Prioritized tab.

1

Access the menu option for the question you want to assign as follows:

  • Windows: Right-click the question.

  • Mac: Select ctrl and then select the question. 

2

Select Priority > High, Medium, or Low.

After you set a priority for a question for the first time, a column appears to the left of the Q & A panel. Select the icon for the question you want to set priorities for, and then choose High, Medium, or Low.

3

To remove a priority from a question, click on the rectangular icon for the question, and then select Clear.

Respond to Questions

The following tables describes the ways in which you can respond to a question.

Table 1. Methods of Responding to Questions

Option

Description

Answer a question

Your answer appears on all participants' Q & A panels.

Answer a question privately

The following participants can see your response:

  • The attendee who sent you the question

  • All panelists

Dismiss a question using a standard or customized answer

The standard answer reads: Thank you for your question. The information that you requested cannot be provided by any of the panelists.

Defer a question using a standard or customized answer

The standard answer reads: Thank you for your question. Your question was deferred but will remain in the queue. A panelist will answer your question at a later time.

Do one of the following:

Option Description
To answer a question:

  1. On your Q&A panel, select the question from any of the tabs on which you received the question:

    • To select a question, click it once.

    • To copy the question into the text box, right-click (Windows) or press ctrl and then click your mouse (Mac), choose Copy, and then paste it in the text box.

    • To clear the selection, right-click (Windows) or press ctrl and then select (Mac) the question, and then choose Deselect.

  2. Type your answer in the text box.

    To edit your answer before sending it, highlight the text you want to edit and then right-click (Windows) or press ctrl and then select (Mac) the highlighted text.

  3. If a question has been answered verbally, you can send a standard response: This question has been answered verbally. Right-click (Windows) or select ctrl and then select (Mac) the question and then choose Answered Verbally.

  4. When you finish typing your answer, select Send.

To answer a question privately:

  1. On your Q&A panel, select the question from any of the tabs on which you received the question:

  2. Select Send Privately.

  3. Type your answer in the text box.

    To edit your answer before sending it, highlight the text you want to edit and then right-click (Windows) or press ctrl and then select (Mac) the highlighted text.

  4. If you want to save the answer you typed as the standard private answer for all panelists to use, select Save or Save as Default.

  5. When you finish typing your answer, select Send.

To dismiss a question:

  1. On your Q&A panel, right-click the question, and then select Dismiss.

    (For Windows users) To dismiss multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then choose Dismiss. 

  2. (Optional) To customize the standard answer, select Custom, and then edit the text in the text box.

  3. (Optional) To save your customized answer as the standard Dismiss answer for all panelists to use, select Save (Windows) or Save as Default (Mac).

  4. Select Send.

  5. Select Yes in the confirmation message box.
To defer a question:

  1. On your Q&A panel, right-click the question, and then choose Defer.

    (For Windows users) To defer multiple questions at one time, hold down the Ctrl key while selecting the questions, right-click your mouse, and then choose Defer.

  2. (Optional) To customize the standard answer, select Custom, and then edit the text in the text box.

  3. (Optional) To save your customized answer as the standard Defer answer for all panelists to use, select Save (Windows) or Save as Default (Mac).

  4. Select Send.

Save a Q and A Session

At any time during a training session, you can save the questions and answers on the All tab on your Q & A panel to a .txt or .csv file.

Training Manager automatically saves Q & A sessions every two minutes to the Webex folder in the My Documents folder on the host and presenter computers.

1

In the Session window, select File > Save > Questions and Answers.

2

Choose a location at which to save the file.

3

Type a name for the file.

4

In the Save as type box, select Text Files (*.txt) or CSV.

5

Select Save.

To review the content of an archived Q & A session, open the .txt file in a text editor or the .csv file in a spreadsheet program, such as Microsoft Excel.

Training Manager saves the file at the location and format that you chose.