What Actions can I Perform within the CCA-SP Portal?

What Actions can I Perform within the CCA-SP portal?

What are the features and functionality available in the CCA-SP portal?

What changes can I make to Telephony Domains in the CCA-SP portal?

What changes can I make to Callback Groups in the CCA-SP portal?

 

Click on the following link to download the Partner User Guide:

Telephony Domains: (CCA-SP certified partners only)
  • Move a site to a different telephony domain within the same bridge
  • Request to create a new Telephony Domain
  • Cancel the new Telephony Domain request
  • Re-submit a Telephony Domain Request
  • Request to modify an existing Telephony Domain
  • Cancel the Telephony Domain Modification Request
  • Re-submit a Telephony Domain Modification Request
  • Export Telephony Domain/Site List
Callback Groups: (CCA-SP certified partners only)
  • Request to move a site to another callback group
  • Request to create a new callback group
  • Cancel the new Callback Group request
  • Re-submit a Callback Group Request
  • Request to modify an existing Callback Group
  • Cancel the Callback Group Modification Request
  • Re-submit a Callback Group Modification Request
  • Export Callback Group/Site List

Reporting: (CCA-SP certified partners and CCA-E customers)
  • View KPI reports for individual customers or all customers.
  • Filter by duration, URL, or session type covered by the report,
  • Export report to CSV file.
  • Select report by KPI:
    • Usage By Minutes
    • Total Data Meeting Minutes
    • Audio Minutes by Call Type
    • Video Meeting Minutes
    • Audio Minutes by Session Type
    • Total Audio PSTN Minutes
    • Total Audio CCA Minutes
  • Peak Ports: (available only when a single customer is selected)
    • Peak Data Ports
    • Peak Audio Ports
    • Peak Video Ports
  • Meeting Participants:
    • Host Scheduling Method
    • Attendance Method
    • Active Webex Hosts
    • Total Attendees
  • Meeting Types and Sizes:
    • Average Meeting Size by Number of Participants

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