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Click on the following link to download the Partner User Guide:

• https://www.cisco.com/c/en/us/td/docs/collaboration/CCA_Portal/User_Guide/CCA_Portal_SP_Partners_User_Guide.html

Telephony Domains: (CCA-SP certified partners only)

• Move a site to a different telephony domain within the same bridge
• Request to create a new Telephony Domain
• Cancel the new Telephony Domain request
• Re-submit a Telephony Domain Request
• Request to modify an existing Telephony Domain
• Cancel the Telephony Domain Modification Request
• Re-submit a Telephony Domain Modification Request
• Export Telephony Domain/Site List

Callback Groups: (CCA-SP certified partners only)

• Request to move a site to another callback group
• Request to create a new callback group
• Cancel the new Callback Group request
• Re-submit a Callback Group Request
• Request to modify an existing Callback Group
• Cancel the Callback Group Modification Request
• Re-submit a Callback Group Modification Request
• Export Callback Group/Site List

Reporting: (CCA-SP certified partners and CCA-E customers)

• View KPI reports for individual customers or all customers.
• Filter by duration, URL, or session type covered by the report,
• Export report to CSV file.
• Select report by KPI:
  • Usage By Minutes
  • Total Data Meeting Minutes
  • Audio Minutes by Call Type
  • Video Meeting Minutes
  • Audio Minutes by Session Type
  • Total Audio PSTN Minutes
  • Total Audio CCA Minutes
• Peak Ports: (available only when a single customer is selected)
  • Peak Data Ports
  • Peak Audio Ports
  • Peak Video Ports
• Meeting Participants:
  • Host Scheduling Method
  • Attendance Method
  • Active Webex Hosts
  • Total Attendees
• Meeting Types and Sizes:
  • Average Meeting Size by Number of Participants

Related Article:

• WBX000022630 - CCA-SP Portal Core Article