I Receive Error 4016 when I Try to Join a Webex Teleconference
To resolve issue related to not having Global Call-in permissions enabled in a host account.
I receive error 4016 when I try to join a Webex teleconference.
Error 4016 when I dial into a global teleconference number.
Attendees are unable to join the Webex teleconference when they use global teleconference numbers.
Cause: This error may occur due to the following reasons:
- The host does not have the 'Allow access to teleconference via global call-in numbers' option enabled for their host account, and an international teleconference number is dialed.
- This error can also be caused if the host has the permissions to use toll-free numbers, but the "Display toll-free number" option is not enabled in the Audio Conference settings of a particular meeting. If an attendee then attempts to call a toll-free number which appears on the "All global call-in numbers" list when joining a meeting.
- Note: Attendees may still join the teleconference if they dial into the toll number displayed on the audio conference dialog.
- The Webex Personal Conferencing (PCN) account was created before Global call in teleconferencing was enabled on the site.
Solution:Join the meeting to determine if 'Allow access to teleconference via global call-in numbers' is disabled. If call-in numbers are only displayed for a single country, then global call-in is disabled.
Note: Global call-in cannot be enabled from within the meeting.
Hosts only:
To create a new meeting with global call-in capability:
- Log in your Webex site (Example: https://SITENAME.Webex.com/).
- Click Schedule a Meeting.
- Open drop down menu Show advanced options, then select Audio connection options.
- Ensure that Show global call-in numbers to attendees is checked.
- Complete the scheduling process.
To confirm if the host account has access to global teleconference numbers:
From Site Administration:
- Log in to your Webex Site Administration page. (Example: https://SITENAME.Webex.com/admin.php)
- Confirm a green check mark beside Global call-in on the Site Administration home page.
Note: If no check mark is beside this feature, global call-in is not enabled on the site. Cisco Support for further assistance. - Click on User Management in the left navigation bar.
- Click Edit User.
- Enter your search criteria into the Username or Email: field, then click Search.
- Click the name of the account that needs to be modified.
- In the Telephony privilege: section, confirm the Allow access to teleconference via global call-in numbers option is checked.
From Control Hub:
Note: If you use a Webex personal conferencing account created before global call-in was enabled on the site. You must create a new account to resolve this issue; see: Schedule a Personal Conference or Audio Only Webex Meeting.
- From the customer view in https://admin.webex.com, go to Meeting.
- Select your website, and choose Configure Site.
- Go to Common Settings, select Site Information, and confirm a green checkmark beside Global call-back teleconferencing and Global call-in.
- Then, go to Users and select the user you want to edit.
- Click Meeting, click on the URL, then select User Privileges.
- In Telephony, confirm that the Call-in teleconferencing option is checked.
Note: If you use a Webex personal conferencing account created before global call-in was enabled on the site. You must create a new account to resolve this issue; see: Schedule a Personal Conference or Audio Only Webex Meeting.
Was this article helpful?
