The iPhone / iPad Join Link is Missing from Email Invitations

Site Administrators Only

The iPhone / iPad join link is missing from email invitations.

The link to join a meeting via iPhone is missing in the email invitation.

I can't find the link to join the meeting via an iPhone in my email invitation.



This may be caused by the following reasons:

  • The email templates on the site may have been customized.
  • The join via iPhone option is not enabled in Site Administration.


Site Administrators Only

Follow the steps below to edit your email templates:

  1. Log in to your Site Administration page. (Example:
  2. In the left panel, click on Configuration > Email > Email Templates.
  3. In the Existing Email Templates for drop-down menu, select Webex Meeting.
    • Note: If your site is only configured with Webex Meetings, you will not see the Existing Email Templates for drop-down menu.
  4. Click the name of the template you wish to edit.
  5. Add the following variable to your email template:
    • %iPhoneJoinMeetingDesc%   (Be sure to type the variable exactly as it appears including the percent sign (%) and capitalization.)
  6. Click the Save button to confirm the changes.

Follow the steps below to confirm if iPhone support is enabled:

  1. Log in to your Site Administration page. (Example:
  2. In the left panel, click on Configuration > Common Site Settings > Options.
  3. Scroll down to the Mobile Support section: verify if the Web access and iOS boxes are checked.
Note: If these options are not available, contact your Cisco Webex Site Administrator for further assistance. For help: Contact Your Webex Site Administrator.

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