The iPhone / iPad Join Link is Missing from Email Invitations

Site Administrators Only

The iPhone / iPad join link is missing from email invitations.

The link to join a meeting via iPhone is missing in the email invitation.

I can't find the link to join the meeting via an iPhone in my email invitation.

 


Cause:

This may be caused by the following reasons:

  • The email templates on the site may have been customized.
  • The join via iPhone option is not enabled in Site Administration.

Solution:

Site Administrators Only

Follow the steps below to edit your email templates:

 

For Webex site managed by Site Administrator.
  1. Log in to your Site Administration page. (Example: https://SITENAME.webex.com/admin.php)
  2. In the left panel, click on Configuration > Email > Email Templates.
  3. In the Existing Email Templates for drop-down menu, select Webex Meeting.
Note: If your site is only configured with Webex Meetings, you will not see the Existing Email Templates for drop-down menu.
  1. Click the name of the template you wish to edit.
  2. Add the following variable to your email template:
    • %iPhoneJoinMeetingDesc%   (Be sure to type the variable exactly as it appears including the percent sign (%) and capitalization.) 
  3. Click the Save button to confirm the changes.

Follow the steps below to confirm if iPhone support is enabled:

  1. Log in to your Site Administration page. (Example: https://SITENAME.Webex.com/admin.php)
  2. In the left panel, click on Configuration > Common Site Settings > Options.
  3. Scroll down to the Mobile Support section: verify if the Web access and iOS boxes are checked.
Note: If these options are not available, contact your Cisco Webex Site Administrator for further assistance. For help: Contact Your Webex Site Administrator.

 

For Webex site managed by Control Hub.
  1. Log in to your Control Hub page. (admin.webex.com).
  2. In the left panel, click on Meeting under Services section.
  3. Click on Site Name and then from the sliding pop-up click on Configure Site.
  4. Click on Email Template under Common Settings section.
  5. In the existing email templates drop-down menu, select Webex Meeting.
Note: If your site is only configured with Webex Meetings, you will not see the Existing Email Templates for drop-down menu.
  1. Click the name of the template you wish to edit.
  2. Add the following variable to your email template:
  • %iPhoneJoinMeetingDesc%   (Be sure to type the variable exactly as it appears including the percent sign (%) and capitalization.)
  1. Click the Save button to confirm the changes.
Follow the steps below to confirm if iPhone support is enabled:
  1. Log in to your Control Hub page. (admin.webex.com)
  2. In the left panel, click on Meeting under Services section.
  3. Click on Site Options under Common Settings section.
  4. Scroll down to the Mobile Support section: verify if the Web access and iOS boxes are checked.
Note: If these options are not available, contact your Cisco Webex Site Administrator for further assistance. For help: Contact Your Webex Site Administrator.

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