Attendee Sees a Green Screen on Lab Computer

Attendee sees a green screen on lab computer.

Attendee unable to see application, screen is black in Hands-On Lab.

Participant is unable to view desktop, screen is green on lab machine.

Solution:

To resolve the issue:

  1. Uninstall the Webex software from the lab computer.
  2. Download the Meeting Services Removal Tool.
  1. Extract the contents of the .ZIP file to your hard drive and double-click WBXRemoveTool.exe. Follow the prompts to complete the process.
    Note: If using Windows 7, you must right-click on the Meeting Services Removal Tool, then select Run as administrator.
  2. Re-configure the Lab Machine. For help, see: Manage Hands-on Labs



Note: If you need assistance to remove the Meeting Services using the Removal Tool check the following:

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