If you're adding users who used their email address to create a trial account on Webex, delete their organization before adding them to your customer organization.

1

Sign in to the customer organization on Control Hub.

2

Go to Users and then click Manage Users.

3

Choose Manually Add or Modify Users and click Next.

4

Perform one of the following steps.

  • If you want to enter only the email address of the new user, choose the Email address radio button.
  • If you want to enter the name and email address of the new user, choose the Names and Email addresses radio button. Enter the first name, last name, and email address of the new user.

     

    In this screen, you can add the details of up to 25 users. To add the details of another user, click the Plus (+) icon next to the Email address field.

5

After you have entered the details of the new users you want to add, click Next.

6

To assign a license to a user, check the Contace Center check box and choose the license type you want to assign to the agent. The available license types are:

  • Standard Agent:Choose this license type to provide standard agent features to the user.
  • Premium Agent:Choose this license type to provide premium agent features to the user. Do one of the following:
    • Agent: Choose this option to provide premium agent features to a user.

    • Supervisor: Choose this option to provide the supervisor role to a user.

  • For an administrator, do one of the following:
    • Create the user with Premium Agent license for a new user. Go to User Details > Administrator roles. Check the Organization administrator check box. Click the Full administrator radio button.

    • For an existing user, select the user from the User Details page. Go to User Details > Administrator roles. Check the Organization administrator check box. Click the Full administrator radio button.

    • For a Contact Center service administrator, go to User Details > Administrator roles. Go to User Details > Administrator roles. Check the Organization administrator check box. Click the Contact Center service administrator check box.

    • To remove administrator privilege, click Administrator roles. Uncheck Organization administrator or Contact center service administrator based on the administrator role.

For information about Contact Center-specific privileges of all Control Hub administrator roles, see the article Administrator Roles for Webex Contact Center.

7

Click Save.

The user receives an email invitation to join the Webex organization.

A default user profile provides access to Webex Contact Center features for users with Contact Center licenses or entitlements. For information about user profiles, see the section User Profiles in the Cisco Webex Contact Center Setup and Administration Guide.