Taskflow

The following taskflow provides a high-level view of the required tasks and the order in which to perform the tasks. Steps 1–4 provide detailed migration steps, and steps 5–8 provide detailed steps to verify postmigration functionality. For detailed procedures specific to your deployment, select the corresponding tab for the hardware client operating system.

For information about how to determine whether a platform is Webex Suite, see Webex App | Find out if your meetings use the Webex Suite meeting platform.

1

Uninstall the Webex Meetings Desktop App from the HVD.

2

Uninstall the Webex Meetings Virtual Desktop Plug-in from the hardware client.

3

Install the bundled Webex VDI plug-in on the hardware client.

4

Install the Webex App on the HVD.

5

Start the Webex App on the HVD.

6

Make a 1-1 call and test midcall operations.

7

Start and join a Personal Room meeting and test meeting functionality.

8

Start and join a Personal Room meeting (Webex Suite meeting platform) and test meeting functionality.

Uninstall the Webex Meetings Desktop App

To completely remove the app from the HVD, perform the following steps in order.

1

If it starts, close the Webex Meetings Desktop App.

2

Open the Windows Control Panel and uninstall the Webex Meetings Desktop App.

Cisco Webex Meetings Desktop App entry in Control Panel.

3

Using Windows Explorer, remove the following folders if they exist:

  • C:\Program Files (x86)\Webex
  • C:\Program Files\Webex
  • %LocalAppData%\WebEx
  • %AppData%\Webex%
By default, the last two folders are hidden by Windows. Open File Explorer Options and select the View tab. To view these folders, select Show hidden files, folders, and drives.
Uninstall the Webex Meetings Virtual Desktop Plug-in

To completely remove the plug-in from a Windows-based thin client, perform the following steps in order.

1

Close all VDI sessions.

2

Open the Windows Control Panel and uninstall the Webex Meetings Virtual Desktop Plug-in.

Cisco Webex Meetings Virtual Desktop Plug-in entry in Contol Panel.

3

Using Windows Explorer, remove the following folder, if it exists:

C:\Program Files\Cisco Systems\Cisco Webex Meetings VDI Plug-in

Install the bundled Webex VDI plug-in

To install the Webex VDI plug-in on a Windows-based thin client, perform the following steps in order.

1

Close all VDI sessions.

2

Run the bundled Webex VDI plug-in installer by double-clicking the file: WebexVDIPlugin.msi.

3

Verify that the Webex VDI plug-in entry appears in Control Panel.

Webex VDI plug-in entry in Control Panel.

4

Using Windows Explorer, confirm that the following folders exist:

  • C:\Program Files\Cisco Teams VDI Client
  • C:\Program Files (x86)\Cisco Systems\Cisco Webex Meetings VDI Plug-in
Install the Webex App

To install the Webex App, perform the following steps in order.

1

Connect to the HVD.

2

Run CMD as Administrator.

3

Run the installation command as follows:

msiexec /i < file path of WebexBundle.msi >ALLUSERS=1 ENABLEVDI=1 AUTOUPGRADEENABLED=1 FORCELOCKDOWN=LockWhenCompatible ROAMINGENABLED=1

For more information, see the following sections of the deployment guide:

4

Confirm that Webex exists in Control Panel > Programs and Features.

5

Using Windows Explorer, confirm that the following folders exist:

  • C:\Program Files\Cisco Spark
  • C:\Program Files\Webex
Start the Webex App

To verify the installation, perform the following steps in order.

1

Sign in to the HVD.

2

To start the app, double-click the Webex App shortcut.

3

Sign in to your Webex account.

4

On the thin client, open the Windows Task Manager and verify that the following processes are running:

  • webexvdi.exe (Meetings VDI Plug-in)
  • webex_vdi.exe (Webex App VDI Plug-in)

webex_vdi.exe entry in Control Panel.

5

Using the Webex Health Checker, verify the virtual channel connection between the Webex App and the Webex App VDI Plug-in.

Health Checker, successful connection status.

Make a 1 to 1 call

As you perform the following steps, complete this checklist:

  • Call is optimized.

  • No call failure.

  • Audio, Video, and Sharing quality is acceptable.

  • System usage is reasonable.

1

Establish a 1:1 audio or video call using one of the following methods:

  • Call on Webex

  • Unified CM Calling

  • Webex Calling

2

Perform mid-call operations, such as:

  • Mute and unmute audio.

  • Start and stop video.

  • Share the screen.

  • Test the Hold and Resume, Transfer, and Park call features.

Start and join a Personal Room meeting

Use the following procedure to test meetings that are not Video Mesh-ready.

1

On the Webex Meetings tab, Start a Personal Room meeting.

Meetings tab.

2

Cross-launch the Meetings Client, have another account join the meeting, and check the following functionality:

  • The meeting insterstitial page opens in an acceptable length of time.

  • The Meeting Client is locked down.

    Webex desktop and site versions and other information.

  • Optimized mode is enabled.

  • Local audio and camera devices are available.

    Computer audio settings.

3

Start the meeting as usual, and ensure that the following meeting operations work for other participants:

  • Sharing

  • Audio and video

4

Check system usage to ensure that it is reasonable.

Health Checker.

5

End the meeting and ensure that it closes as expected.

Start and join a Personal Room meeting (Webex Suite meeting platform)
1

On the Webex Meetings tab, click Start a Personal Room meeting.

Meetings tab.

2

Launch the Webex App, have another account join the meeting, and check the following functionality:

  • The meeting insterstitial page opens in an acceptable length of time.

  • The Meeting Client is locked down.

    Webex desktop and site versions and other information.

  • Optimized mode is enabled.

  • Local audio and camera devices are available, and the virtual background feature works.

    Computer audio settings.

3

Start the meeting as usual, and ensure that the following meeting operations work for other participants:

  • Sharing

  • Audio and video

4

Check system usage to ensure that it is reasonable.

Health Checker.

5

End the meeting and ensure that it closes as expected.

Uninstall the Webex Meetings Desktop App

To completely remove the app from the HVD, perform the following steps in order.

1

If it starts, close the Webex Meetings Desktop App.

2

Open the Windows Control Panel and uninstall the Webex Meetings Desktop App.

Cisco Webex Meetings Desktop App entry in Control Panel.

3

Using Windows Explorer, remove the following folders if they exist:

  • C:\Program Files (x86)\Webex
  • C:\Program Files\Webex
  • %LocalAppData%\WebEx
  • %AppData%\Webex%
By default, the last two folders are hidden by Windows. Open File Explorer Options and select the View tab. To view these folders, select Show hidden files, folders, and drives.
Uninstall the Webex Meetings VDI plug-in

To completely remove the plug-in from a MacOS-based thin client, perform the following steps in order.

1

Close all VDI sessions.

2

Open Applications, and move WebexMeetingsVDI to the Trash.

Applications, Webex Meetings VDI entry.

3

Verify that the WebexMeetingsVDI entry no longer appears in the list of applications.

Install the bundled Webex VDI plug-in

To install the Webex VDI plug-in on a MacOS-based thin client, perform the following steps in order.

1

Close all VDI sessions.

2

Run the bundled VDI plug-in installer by double-clicking the file: WebexVDIPlugin_x64.pkg.

3

Verify that the WebexVDIPlugin and WebexMeetingsVDI entries appear in Applications.

Applications, Webex VDI Plugin and Webex Meetings VDI entries.

Install the Webex App

To install the Webex App, perform the following steps in order.

1

Connect to the HVD.

2

Run CMD as Administrator.

3

Run the installation command as follows:

msiexec /i < file path of WebexBundle.msi >ALLUSERS=1 ENABLEVDI=1 AUTOUPGRADEENABLED=1 FORCELOCKDOWN=LockWhenCompatible ROAMINGENABLED=1

For more information, see the following sections of the deployment guide:

4

Confirm that Webex exists in Control Panel > Programs and Features.

5

Using Windows Explorer, confirm that the following folders exist:

  • C:\Program Files\Cisco Spark
  • C:\Program Files\Webex
Start the Webex App

To verify the installation, perform the following steps in order.

1

Sign in to the HVD.

2

To start the app, double-click the Webex App shortcut.

3

Sign in to your Webex account.

4

On the thin client, open the Activity Monitor and verify that the following processes are running:

  • WebexVDIPlugin (Meetings VDI Plug-in)
  • WebexMeetingsVDI (Webex App VDI Plug-in)

Activity Monitor, Webex VDI Plugin and WebexMeetinsVDI entries.

5

Using the Webex Health Checker, verify the virtual channel connection between the Webex App and the Webex App VDI Plug-in.

Health Checker, successful connection status.

Make a 1 to 1 call

As you perform the following steps, complete this checklist:

  • Call is optimized.

  • No call failure.

  • Audio, Video, and Sharing quality is acceptable.

  • System usage is reasonable.

1

Establish a 1:1 audio or video call using one of the following methods:

  • Call on Webex

  • Unified CM Calling

  • Webex Calling

2

Perform mid-call operations, such as:

  • Mute and unmute audio.

  • Start and stop video.

  • Share the screen.

  • Test the Hold and Resume, Transfer, and Park call features.

Start and join a Personal Room meeting

Use the following procedure to test meetings that are not Video Mesh-ready.

1

On the Webex Meetings tab, Start a Personal Room meeting.

Meetings tab.

2

Cross-launch the Meetings Client, have another account join the meeting, and check the following functionality:

  • The meeting insterstitial page opens in an acceptable length of time.

  • The Meeting Client is locked down.

    Webex desktop and site versions and other information.

  • Optimized mode is enabled.

  • Local audio and camera devices are available.

    Computer audio settings.

3

Start the meeting as usual, and ensure that the following meeting operations work for other participants:

  • Sharing

  • Audio and video

4

Check system usage to ensure that it is reasonable.

Health Checker.

5

End the meeting and ensure that it closes as expected.

Start and join a Personal Room meeting (Webex Suite meeting platform)
1

On the Webex Meetings tab, click Start a Personal Room meeting.

Meetings tab.

2

Launch the Webex App, have another account join the meeting, and check the following functionality:

  • The meeting insterstitial page opens in an acceptable length of time.

  • The Meeting Client is locked down.

    Webex desktop and site versions and other information.

  • Optimized mode is enabled.

  • Local audio and camera devices are available, and the virtual background feature works.

    Computer audio settings.

3

Start the meeting as usual, and ensure that the following meeting operations work for other participants:

  • Sharing

  • Audio and video

4

Check system usage to ensure that it is reasonable.

Health Checker.

5

End the meeting and ensure that it closes as expected.

Uninstall the Webex Meetings Desktop App

To completely remove the app from the HVD, perform the following steps in order.

1

If it starts, close the Webex Meetings Desktop App.

2

Open the Windows Control Panel and uninstall the Webex Meetings Desktop App.

Cisco Webex Meetings Desktop App entry in Control Panel.

3

Using Windows Explorer, remove the following folders if they exist:

  • C:\Program Files (x86)\Webex
  • C:\Program Files\Webex
  • %LocalAppData%\WebEx
  • %AppData%\Webex%
By default, the last two folders are hidden by Windows. Open File Explorer Options and select the View tab. To view these folders, select Show hidden files, folders, and drives.
Uninstall the Webex Meetings VDI plug-in

To completely remove the plug-in from an Ubuntu-based thin client, perform the following steps in order.

1

Close all VDI sessions.

2

Run the following command to uninstall the Webex Meetings VDI plugin:

dpkg -P cisco-webex-meetings-vdi

Sample output for dpkg -P cisco-webex-meetings-vdi.

3

Check to ensure that the /opt/cisco-webexvdi directory exists.

Install the bundled Webex VDI plug-in

To install the Webex VDI plug-in on an Ubuntu-based thin client, perform the following steps in order.

1

Close all VDI sessions.

2

Install the Webex VDI plug-in by running the following command: sudo dpkg -i cisco-webex-vdi_43.2.0.25211_amd64.deb.

3

Install the Webex Meetings VDI plug-in by running the following command: sudo dpkg -i webexvdi-ubuntu_amd64.deb

4

Check the package information by running the following command: dpkg -l | grep cisco-webex

Sample output for dpkg -l | cisco-webex.

5

Confirm that the following directories exist:

  • /opt/cisco/TeamsVDI—Webex VDI plug-in
  • /opt/cisco-webexvdi—Webex Meetings VDI plug-in
Install the Webex App

To install the Webex App, perform the following steps in order.

1

Connect to the HVD.

2

Run CMD as Administrator.

3

Run the installation command as follows:

msiexec /i < file path of WebexBundle.msi >ALLUSERS=1 ENABLEVDI=1 AUTOUPGRADEENABLED=1 FORCELOCKDOWN=LockWhenCompatible ROAMINGENABLED=1

For more information, see the following sections of the deployment guide:

4

Confirm that Webex exists in Control Panel > Programs and Features.

5

Using Windows Explorer, confirm that the following folders exist:

  • C:\Program Files\Cisco Spark
  • C:\Program Files\Webex
Start the Webex App

To verify the installation, perform the following steps in order.

1

Sign in to the HVD.

2

To start the app, double-click the Webex App shortcut.

3

Sign in to your Webex account.

4

On the thin client, run the following command to verify that the following processes are running:

ps -e | grep vdi
  • webexvdi (Meetings VDI Plug-in)
  • webex_vdi (Webex App VDI Plug-in)

Sample output for ps -e | grep vdi.

5

Using the Webex Health Checker, verify the virtual channel connection between the Webex App and the Webex App VDI Plug-in.

Health Checker, successful connection status.

Make a 1 to 1 call

As you perform the following steps, complete this checklist:

  • Call is optimized.

  • No call failure.

  • Audio, Video, and Sharing quality is acceptable.

  • System usage is reasonable.

1

Establish a 1:1 audio or video call using one of the following methods:

  • Call on Webex

  • Unified CM Calling

  • Webex Calling

2

Perform mid-call operations, such as:

  • Mute and unmute audio.

  • Start and stop video.

  • Share the screen.

  • Test the Hold and Resume, Transfer, and Park call features.

Start and join a Personal Room meeting

Use the following procedure to test meetings that are not Video Mesh-ready.

1

On the Webex Meetings tab, Start a Personal Room meeting.

Meetings tab.

2

Cross-launch the Meetings Client, have another account join the meeting, and check the following functionality:

  • The meeting insterstitial page opens in an acceptable length of time.

  • The Meeting Client is locked down.

    Webex desktop and site versions and other information.

  • Optimized mode is enabled.

  • Local audio and camera devices are available.

    Computer audio settings.

3

Start the meeting as usual, and ensure that the following meeting operations work for other participants:

  • Sharing

  • Audio and video

4

Check system usage to ensure that it is reasonable.

Health Checker.

5

End the meeting and ensure that it closes as expected.

Start and join a Personal Room meeting (Webex Suite meeting platform)
1

On the Webex Meetings tab, click Start a Personal Room meeting.

Meetings tab.

2

Launch the Webex App, have another account join the meeting, and check the following functionality:

  • The meeting insterstitial page opens in an acceptable length of time.

  • The Meeting Client is locked down.

    Webex desktop and site versions and other information.

  • Optimized mode is enabled.

  • Local audio and camera devices are available, and the virtual background feature works.

    Computer audio settings.

3

Start the meeting as usual, and ensure that the following meeting operations work for other participants:

  • Sharing

  • Audio and video

4

Check system usage to ensure that it is reasonable.

Health Checker.

5

End the meeting and ensure that it closes as expected.