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How Do I Open a Case for Webex Technical Support?

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How do I open a case for Webex technical support?

What is the Service Level Objective (SLO) for Cisco Webex online (email) support?

How do I submit an online ticket for Webex services?

How do I submit a support ticket for help with Webex issues?

How do I open a ticket for problems I'm having with my Webex service?

Solution:

For help contacting the support team for your specific Webex site or service, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

For urgent issues, such as problems starting or joining a Webex meeting or audio conference, contacting support by phone is recommended. The response times for online cases may be up to 24 hours.

To open a support desk ticket for Cisco Webex products or services:

  1. Go to https://mycase.cloudapps.cisco.com/attendeeCaseCreate
  2. At Step 1, in Email Address field enter your registered email address.
  3. At step 2, in Webex Meetings URL or Webex Teams Org Name or Webex Messenger Domain field enter the Webex URL or Webex Teams Org address.
  4. In Problem Description field describe the issue you are experiencing.
  5. Enter you First Name, Last Name Telephone Number.
  6. Under Contact Preference select the appropriate radio button, how you like to be contacted:
  • Telephone
  • Email
  • Virtual Space via Webex Teams
Please fill in the fields as accurately as possible to improve your response time.
  1. Click on Submit Case button.
 

Once you click on submit Case, you will see a page showing your support case number for reference. Print or write down the ticket number for your reference when contacting technical support about your case. You should receive a response to your request shortly, but it may take up to 24 hours.

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