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How to Create a Case and Escalate to XaaS Ops Support

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How to create a case and escalate to XaaS Ops Support

How do I contact the XaaS Ops Support Back Office?

How do I contact the XaaS Help Desk?

How to create a case with XaaS Ops Support

How to escalate a case to XaaS Ops Support

How do I contact the Partner Help Desk?

The XaaS Ops Support Team can help with general inquiries related to:

  • Pre-order pricing and order processing inquiries
  • Order entry and order status
  • Corrections to existing orders
  • Assistance with Try and Buy Trial conversions

Other inquiries should be directed to the account manager or partner manager. 

To open a case:
  1. Go to the Customer Service Hub (CSH) portal: Customer Service Hub
  2. Search for 'Subscription’ in the search box. 
  3. Select the best menu option for your request, then click the Open a Case link.
  4. If prompted for Type of Request, select a value containing (XaaS).
The case status and option to escalate the case can be found within the Customer Service Hub tool. 

More information can be found here: Getting Help on XaaS/Webex – For Customers and Partners

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