How to create a case and escalate to XaaS Ops Support
How do I contact the XaaS Ops Support Back Office?
How do I contact the XaaS Help Desk?
How to create a case with XaaS Ops Support
How to escalate a case to XaaS Ops Support
How do I contact the Partner Help Desk?
The XaaS Ops Support Team can help with general inquiries related to:
- Pre-order pricing and order processing inquiries
- Order entry and order status
- Corrections to existing orders
- Assistance with Try and Buy Trial conversions
Other inquiries should be directed to the account manager or partner manager.
To open a case:
- Go to the Customer Service Hub (CSH) portal: Customer Service Hub
- Search for 'Subscription’ in the search box.
- Select the best menu option for your request, then click the Open a Case link.
- If prompted for Type of Request, select a value containing (XaaS).
More information can be found here: Getting Help on XaaS/Webex – For Customers and Partners