Open a Case and Escalate to XaaS Ops Support

The XaaS Ops Support Team is available to assist with general inquiries regarding pre-ordering, order placement, order status checks, modifications to existing orders, and the conversion of free trials into paid subscriptions.

To open a case:

  1. Go to Customer Service Hub (CSH) portal: Customer Service Hub.
  2. Search for 'Subscription’ in the box. 
  3. Select the option, then click Open a Case.
  4. Select a value containing (XaaS) if prompted for Type of Request.
Other inquiries should be directed to the account manager or partner manager.

More information can be found here:

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