The XaaS Ops Support Team can help with general inquiries related to:

• Pre-order pricing and order processing inquiries
• Order entry and order status
• Corrections to existing orders
• Assistance with Try and Buy Trial conversions

Other inquiries should be directed to the account manager or partner manager.

To open a case:

1. Go to the Customer Service Hub (CSH) portal: Customer Service Hub
2. Search for 'Subscription’ in the search box. 
3. Select the best menu option for your request, then click the Open a Case link.
4. If prompted for Type of Request, select a value containing (XaaS).

The case status and option to escalate the case can be found within the Customer Service Hub tool. 

More information can be found here:

• Technical Services Resource Guide