From the customer view in https://admin.webex.com, go to Services > Calling > Locations.


Select a location to edit.

Details of the location appear in the window.

Click Advanced Call Settings.


Click Music on Hold.


Select On Hold or Call Park for the audio to apply to.


In Music on Hold Source, choose the default music or custom music, and then click Save.

  • Play default music–The system plays music to fill the silence and lets the customer to know they are still connected.
  • Play custom music–You must upload an audio source file in .wav format to play when a caller is on hold.

Want to see how it's done? Watch this video demonstration on how to configure your music on hold settings in Control Hub.