1

From the customer view in https://admin.webex.com, go to Services > Calling > Locations.

2

Select a location to edit.

Details of the location appear in the window.
3

Click Advanced Call Settings.

4

Click Music on Hold.

5

Select On Hold or Call Park for the audio to apply to.

6

In Music on Hold Source, choose the default music or custom music, and then click Save.

  • Play default music–The system plays music to fill the silence and lets the customer to know they are still connected.
  • Play custom music–You must upload an audio source file in .wav format to play when a caller is on hold.

Example

Want to see how it's done? Watch this video demonstration on how to configure your music-on-hold settings in Control Hub.