About Webex Calling for Chrome

As a Webex Calling user, you can be productive while working in Google Workspace by placing calls directly from the Google Chrome browser, without the need for a separate desktop application.

Webex Calling for Chrome is available as an extension in the Google Chrome Web Store. Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see Webex Calling for Chrome.

Prerequisites

Webex Calling for Chrome is available to all Webex Calling users with a Professional license. Visit Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following Operating Systems are supported:

  • Windows 10 and above

  • Mac OS version 11 Mountain Lion (or later)

  • ChromeOS

  • Linux Ubuntu, 22.04.2 or higher

Calling features

Webex Calling for Chrome supports the following calling features:

  • Incoming and outgoing calls

  • Search for a user in the corporate directory and call from search result

  • Outgoing call from keypad

  • Click-to-call a phone number on the Chrome web page

  • Receive inbound call notifications in the client

  • Call hold and resume

  • View a history of placed, received, and missed calls from call history

  • Call transfer—Consult first and transfer now

  • Voicemail with message waiting indication (MWI) and transcript in the client

Limitations and restrictions

The following are the known limitations and restrictions of Webex Calling for Chrome:

  • Calling from the web client uses default audio input and output devices of the system. There’s no support for the user to select a specific device from the client. If you have multiple devices, for example, a docking station with a monitor, then you must select the audio input/output device of the monitor in the OS settings (for example, Windows settings).

  • You can have only one browser client that is connected to Webex Calling. If you sign in from another instance of the client, you are signed out from the earlier session.

  • Web client users in India can’t make or receive PSTN calls.

  • For administrators only. If you are using Control Hub to view analytics for Webex Calling for Chrome, the endpoint type within the Call Legs by Endpoint Type section of the Calling Media Quality dashboard displays as Unknown. For detailed information on how to use Control Hub Analytics, see Analytics for Your Cloud Collaboration Portfolio.

Known issues with this release

With MacOS 13 (Ventura), if "Webex Calling for Chrome" extension is added to Chrome, then Chrome is added to Login Items. As a result, when the you log into your MAC laptop, Chrome starts at login automatically.

To remove autostart from Chrome, go to the MAC System Settings, search for Login Items > Open at Login and then remove Chrome from the application list.