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MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.

Note:

If your company has multiple Webex sites, you can try entering the other site addresses into the URL field.

Cause:

You may receive a prompt to authenticate in the following dialog window when trying to convert Network-Based Recordings to .MP4 format:

Converting .ARF files to .MP4 format requires a special plug-in to be installed to the Network-Recording Player. This plug-in is controlled due to licensing requirements, and requires users to authenticate to their Webex host account when downloading the file.

Solution:

Sites with Single Sign On (SSO) enabled:

• You can enter your site URL and any text into the Account Name and Password text boxes. A new window will be opened to allow SSO authentication. Once authenticated, the plug-in will be downloaded.

1. Download the plugin.zip file.
2. Unzip the files and extract the complete 'plugin' folder to the location: C:\Program Files (x86)\Webex\Webex\ARFConverter
   • ​Note: Create a 'plugin' folder if it does not already exist.
3. Re-try the .ARF to .MP4 conversion process.