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Control Hub application status alarm definitions
Feedback?|
Threshold value |
Definition |
|---|---|
|
0 |
Notification is triggered by UC Apps default threshold value. |
|
N/A |
There’s no significance for threshold here. All such events are notified. (Example: Insufficient Licenses, Unified CM Service failure and so on) |
|
Specific numbers like 10/60/90 |
The threshold value is set for the notification to be triggered. |
We monitor ungraceful shutdown notifications on Dedicated Instance applications and will automatically clear the notifications after validating the applications. A support case isn’t required to address these notifications.
| Rule severity | Priority |
|---|---|
| Low | Healthy |
| Medium | Notice |
| Medium | Minor |
| High | Major |
| High | Critical |
BETA Disclaimer: This section is a draft that’s in public preview. We’re giving you a sneak peek at what to expect. To see the new Calling feature, you can sign up for the beta program at https://gobeta.webex.com
|
Alarm |
Alarm definition |
Threshold | Priority |
Product |
|---|---|---|---|---|
|
Cisco: Control Hub Cross Launch Failure Alert |
This alert periodically monitors the cross-launch of UC apps from Control Hub: Unified CM, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Emergency Responder, Expressway nodes and notifies the customer in case failure is detected. |
Cross-Launch connectivity checks are triggered every 2 hours and alerts are generated if failure is detected from any node. |
Notice |
Unified CM, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Emergency Responder and Expressway |
|
Cisco: Peering Connectivity Alert Available for Dedicated Instance only. |
This alert monitors the peering connectivity between router on Cisco end and router on customer end per data center, used by different types of peering (VPN, customer, partner). |
Connectivities to these routers are monitored from each Dedicated Instance data center every 5 minutes. If a connectivity issue is observed for 2 consecutive failures, an alert is generated. |
Critical | Unified CM |
|
Cisco: Cloud Connectivity Alert Available for Dedicated Instance only. |
This alert monitors the connectivity of cloud services such as APNS, Office 365, and Redsky. |
Connectivity to these cloud services is monitored from each DI data center every 5 minutes. If a connectivity issue is observed for 2 consecutive failures, an alert is generated. |
Critical | Unified CM, Cisco Unity Connection, Cisco Emergency Responder |
|
Cisco: Expressway-E Connectivity Alert Available for Dedicated Instance only. |
This alert is generated when the public IP of Expressway-E isn’t accessible from the public internet. |
Connectivity checks are performed every 5 minutes, and an alert is generated if failure is observed for 2 consecutive times. |
Critical | Expressway-E |
|
Cisco: CUCM Phone Registration Anomaly Alert |
This alert monitors phone registration and deregistration across all Unified CM nodes, promptly notifying the customer of any device drop within 5-10 minutes |
Device registration counts are collected periodically and analyzed against past data patterns to spot irregularities in device drop rates. |
Notice | Unified CM |
|
Cisco: CUCM Call Restriction Transfer Failures High |
Call Transfer Failure |
0 |
Notice |
Unified CM |
|
Cisco: CUCM Call Restriction Shared Line Failures High |
Shared Line Failure |
0 |
Notice |
Unified CM |
|
Cisco: CUCM Call Restriction Pick Up Failures High |
Call Pick-Up Feature failure |
0 |
Notice |
Unified CM |
|
Cisco: CUCM Call Restriction Park Retrieval Failures High |
Parked Calls Retrieval Failure |
0 |
Notice |
Unified CM |
|
Cisco: CUCM Call Restriction Mid-Call Failures High |
Failing during a midcall |
0 |
Notice |
Unified CM |
|
Cisco: CUCM Call Restriction Meet Me Conference Failures High |
Meet me conference Failure |
0 |
Notice |
Unified CM |
|
Cisco: CUCM Call Restriction Logical Partition Failures Total High |
Logical Partition Failure | 0 | Notice |
Unified CM |
| Cisco: CUCM Call Restriction Forwarding Failures High | Call Forwarding Failure | 0 | Notice |
Unified CM |
| Cisco: CUCM Call Restriction Basic Call Failures High | Basic call Failures | 0 | Notice |
Unified CM |
| Cisco: CUCM Locations LBM % Video Bandwidth Used High | Location bandwidth manager - Video Bandwidth exceeds threshold | 90 | Notice |
Unified CM |
| Cisco: CUCM Locations LBM % Immersive Bandwidth Used High | Location bandwidth manager - Immersive Bandwidth exceeds threshold | 90 | Notice |
Unified CM |
| Cisco: CUCM Locations LBM % Audio Bandwidth Used High | Location bandwidth manager - Audio Bandwidth exceeds threshold | 90 | Notice |
Unified CM |
| Cisco: CUCM H323 Trunk Calls Completed are Outside Normal Range | H.323 Trunk calls failure threshold breach | 60 | Minor |
Unified CM |
| Cisco: CUCM H323 Trunk Calls Rejected Due to ICT Throttling High | H.323 Trunk rejected calls threshold breach | 0 | Minor |
Unified CM |
| Cisco: CUCM H323 Trunk Call Completion Rate Low | H.323 Trunk completed calls lower than threshold | 3 | Minor |
Unified CM |
| Cisco: SIP Trunk registered | All remote peers are in service for this SIP trunk | NA |
Healthy |
Unified CM |
| Cisco: SIP Trunk partially registered | Some remote peers are out of service and unable to handle calls for this SIP trunk | NA | Minor |
Unified CM |
| Cisco: SIP Trunk unregistered | All remote peers are out of service and unable to handle calls for this SIP trunk | NA | Major |
Unified CM |
| Cisco: CUCM SIP Trunk Calls Completed is Outside Normal Range | SIP Trunk completed calls lower than threshold | 50 | Minor |
Unified CM |
| Cisco: CUCM SIP Call Completion Rate Low | SIP completed calls lower than threshold | 3 | Minor |
Unified CM |
| CMS: CUCM MGCP Gateway Unregistered | Cisco MGCP previously registered gateway has gone out of service | NA | Minor |
Unified CM |
| Cisco: CUCM BRI Gateway Not Registered | Cisco ISDN gateway has gone out of service | NA | Minor |
Unified CM |
| Cisco: CUCM BRI D Channel OOS | The D-channel indicated by this alarm has gone out of service | NA | Minor |
Unified CM |
| Cisco: CUCM BRI B Channel OOS | The B-channel indicated by this alarm has gone out of service | NA | Minor |
Unified CM |
| Cisco: CUCM T1 CAS Calls Completed is Outside Normal Range | T1 CAS completed calls lower than threshold | 90 | Minor |
Unified CM |
| Cisco: CUCM T1 CAS Channel Utilization High | T1 CAS Channel Utilization threshold breach | 3 | Notice |
Unified CM |
| Cisco: CUCM % Web Dialer Servlet Calls Successful is Low | Web Dialer Servlet successful calls % below threshold | 90 | Minor |
Unified CM |
| Cisco: CUCM % Web Dialer App Calls Successful is Low | Web Dialer App successful calls % below threshold | 90 | Minor |
Unified CM |
| Cisco: CUCM CTI Route Point Unregistered | Previously registered CTI Route Point has gone out of service | NA | Major |
Unified CM |
| Cisco: CUCM CTI Port Unregistered | Previously registered CTI Port has gone out of service | NA | Major |
Unified CM |
| Cisco: CUCM Video Conf Bridge Out of Resource Count High | Video Conference bridge - unable to utilize count threshold breach | 0 | Notice |
Unified CM |
| Cisco: CUCM Video Conf Bridge % Resources Used High | Video conference bridge - resource utilization threshold breach | 90 | Notice |
Unified CM |
| Cisco: CUCM Video Conf Bridge % Conferences Used High | Video conference bridge - utilization threshold breach | 90 | Notice |
Unified CM |
| Cisco: CUCM MTP Out of Resource Count High | MTP resource - not in use % threshold breach | 0 | Notice |
Unified CM |
| Cisco: CUCM MTP Usage Exceeded | Hardware Media Resource usage high indication using port usage | NA | Notice |
Unified CM |
| Cisco: CUCM Transcoder Out of Resource Count High | Transcoder - unable to utilize count threshold breach | 0 | Notice |
Unified CM |
| Cisco: CUCM Transcoder Usage High | Transcoder - resource utilization threshold breach | 90 | Notice |
Unified CM |
| Cisco: CUCM MOH % MOH Unicast Resources Used High | MOH Unicast - Resource utilization % High | 90 | Notice |
Unified CM |
| Cisco: CUCM MOH % MOH Multicast Resources Used High | MOH Multicast - Resource utilization % High | 90 | Notice |
Unified CM |
| Cisco: CUCM Call Manager Calls Completed is Outside Normal Range | Calls Completion out of range | 3 | Notice |
Unified CM |
| Cisco: CUCM Video Out of Resources | Represents the total number of times an attempt was made by Communications Manager to allocate a conference resource from this Cisco Telepresence MCU conference bridge device and failed. | NA | Notice |
Unified CM |
| Cisco: CUCM VCB Out of Conferences | Represents the total number of times an attempt was made by Communications Manager to allocate a conference resource from this Cisco Telepresence MCU conference bridge device and failed. | NA | Notice |
Unified CM |
| Cisco: CUCM Other Station Devices had Registration Drop | Represents the drop in the number of station devices other than Cisco hardware IP phones that are currently registered in the system (for example, Cisco IP softphone, CTI port, CTI route point, Cisco voice mail port). | NA | Minor |
Unified CM |
| Cisco: CUCM Registered Analog Access Drop Exceeded Threshold | Represents the drop of registered Cisco Analog Access gateways exceeding the configured threshold. | NA | Major |
Unified CM |
| Cisco: CUCM MTP Out of Resources | Represents the total number of times Communications Manager attempted to but failed to allocate an MTP resource from one of the MTP devices that is registered with this Communications Manager. This also means that no transcoders were available to act as MTPs. | NA | Notice |
Unified CM |
| Cisco: CUCM MOH Out of Resources | Represents the total number of times an attempt was made by Communications Manager to allocate a Music on Hold resource and failed. | NA | Notice |
Unified CM |
| Cisco: CUCM MCU out of Resources | Represents the total number of times an attempt was made by Communications Manager to allocate a conference resource from this Cisco Telepresence MCU conference bridge device and failed. | NA | Notice |
Unified CM |
| Cisco: CUCM HW Conferences Out of Resources | Hardware Media Resource usage high indication using port usage | NA | Notice |
Unified CM |
| Cisco: CUCM Call Completion Rate Low | Successful call completion rate low | 0 | Minor |
Unified CM |
| Cisco: CUCM SIP Station Tokens Rejected High | Represents the total number of token requests that have been rejected since the last Cisco Communications Manager restart. CCM rejects the token request if the number of outstanding tokens is greater than the number specified in the Cisco Communications Manager service parameter Maximum Phone Fallback Queue Depth. | 0 | Notice |
Unified CM |
| Cisco: CUCM SIP Station New Registrations Rejected High | Represents the total number of new REGISTRATION requests that have been rejected with a 486 Busy Here response and not placed on the NewRegistration queue since the last Cisco Communications Manager restart. REGISTRATION requests are rejected if the NewRegistration queue exceeds a programmed size. | 0 | Notice |
Unified CM |
| Cisco: CUCM SIP Station DB Timeouts High | Represents the number of new registrations that failed because of a timeout when attempting to retrieve the device configuration from the database. | 0 | Minor |
Unified CM |
| Cisco: CUCM Calls Rejected Due to ICT Throttling High | Represents the total number of calls rejected since the start of the Cisco Communications Manager service due to Intercluster Trunk (ICT) call throttling. | 0 | Minor |
Unified CM |
| Cisco: CUCM HW Conf Out of Resource Count High | Hardware Conference Not in use - count threshold breach | 0 | Notice |
Unified CM |
| Cisco: CUCM HW Conf % Utilization High | Hardware conference % Utilization threshold breach | 90 | Notice |
Unified CM |
| Cisco: CUCM Media Resource Unregistered | Hardware Media Resource usage high indication using port usage | NA | Minor |
Unified CM |
| Cisco: CUCM FXS Gateway Unregistered | Cisco MGCP FXS Device has unregistered. | NA | Major |
Unified CM |
| Cisco: CUCM PRI Gateway Unregistered | Cisco ISDN gateway has gone out of service. | NA | Major |
Unified CM |
| Cisco: CUCM PRI Trunk Calls Completed is Outside Normal Range | PRI Trunk calls completion failure threshold breach | 3 | Notice |
Unified CM |
| Cisco: CUCM PRI Utilization High | PRI Utilization threshold breach | 90 | Notice |
Unified CM |
| Cisco: UC_JAVAAPPLICATIONS-3-CiscoDirSyncProcessFailedRetry: LDAPSync process failed | LDAPSync process failed to sync user data on the configured agreement ID | NA | Minor |
Unified CM |
| Cisco: UC_JAVAAPPLICATIONS-3-CiscoDirSyncProcessConnectionFailed: Dirsync failed to connect to LDAP server | LDAPSync process failed to connect to LDAP host | NA | Minor |
Unified CM |
| Cisco: UC_JAVAAPPLICATIONS-2-CiscoDirSyncProcessFailToStart: DirSync Synchronization Failed to Start | LDAPSync process failed to start on the configured agreement id. | NA | Minor |
Unified CM |
| Cisco: UC ANALOG POTS CABLE REINSERTED ON PORT | POTS cable reinserted in the analog gateway | NA | Healthy |
Unified CM |
| Cisco: UC ANALOG POTS CABLE REMOVED ON PORT | POTS cable removed in the analog gateway | NA | Minor |
Unified CM |
| Cisco: UC VGW MGCP PROCESS SHUTDOWN | MGCP process shutdown on Voice gateway | NA | Major |
Unified CM |
| Cisco CMS VoS tomcat-ECDSA CertValidLessthanADay | The Validity of the Certificate indicated in the notification message is less than 24 hours. | NA | Minor | Voice Operating System |
| Cisco CMS VoS tomcat-ECDSA CertValidfor7days | Validity of the Certificate indicated in the notification less than 7 days. | NA | Minor | Voice Operating System |
| Cisco CMS VoS cup-xmpp CertValidLessthanADay | The Validity of the Certificate indicated in the notification message is less than 24 hours. | NA | Minor | Voice Operating System |
| Cisco CMS VoS cup-xmpp CertValidfor7days | Validity of the Certificate indicated in the notification less than 7 days. | NA | Minor | Voice Operating System |
| Cisco CMS VoS Tomcat CertValidLessthanADay | The Validity of the Certificate indicated in the notification message is less than 24 hours. | NA | Minor | Voice Operating System |
| Cisco CMS VoS Tomcat CertValidfor7days | Validity of the Certificate indicated in the notification less than 7 days. | NA | Minor | Voice Operating System |
| Cisco CUCM RTMT:ExcessiveVoiceQualityReportsNormal | This alert gets generated when the number of QRT problems that are reported during the configured time interval exceed the configured value. The default threshold specifies 0 within 60 minutes. | Within threshold | Healthy |
Unified CM |
| Cisco CUCM RTMT:ExcessiveVoiceQualityReports | This alert gets generated when the number of QRT problems that are reported during the configured time interval exceed the configured value. The default threshold specifies 0 within 60 minutes. | Exceeds threshold | Major |
Unified CM |
| Cisco CUCM RTMT:NumberOfRegisteredDevicesExceeded | Number of Registered Devices Exceeded on subscriber than the configured threshold | NA | Critical |
Unified CM |
| Cisco CUCM RTMT:MediaListExhaustedNormal | Media List Exhausted clearing Alarm | NA | Healthy |
Unified CM |
| Cisco CUCM RTMT:MediaListExhausted | The requested device type isn’t found in the media resource list or default list or the configured devices aren’t registered | NA | Notice |
Unified CM |
| Cisco CUCM RTMT:RouteListExhaustedNormal | Route List Exhausted clearing Alarm | NA | Healthy |
Unified CM |
| Cisco CUCM RTMT:RouteListExhausted | An available route couldn’t be found in the indicated route list | NA | Notice |
Unified CM |
| Cisco CUCM RTMT:RecordingGatewayRegistrationRejected | Gateway rejected registration request | NA | Minor |
Unified CM |
| Cisco CUCM RTMT:RecordingSessionTerminatedUnexpectedly | Recording session setup failed | NA | Notice |
Unified CM |
| Cisco CUCM RTMT:RecordingGatewaySessionFailed | Cause value indicates the reason the recording session terminated unexpectedly | NA | Major |
Unified CM |
| Cisco CUCM RTMT:CDRFileDeliveryFailed | (s)FTP delivery of CDR files to the Billing Server outside of the cluster failed because of timeout or other reasons. An email alert will be sent to the admin. | NA | Major |
Unified CM |
| CISCO CMS CUCM:TranConnError | A connection was established and immediately dropped before completing registration. Incomplete registration may indicate that a device is rehoming in the middle of registration. | NA | Notice |
Unified CM |
| CISCO CMS CUCM:DuplicateLearnedPattern | The Call Control Discovery (CCD) requesting service received the same hosted DN from multiple call control entities such as Unified CM Express or another Unified CM cluster. | NA | Minor |
Unified CM |
| CISCO CMS CER: Call Failure to PSAP | Call redirection to certain PSAP failed | NA | Critical | Cisco Emergency Responder |
| CISCO CMS CER: Failed to call security | Call redirection to Onsite Alert failed | NA | Critical | Cisco Emergency Responder |
| CISCO CMS CER:CTI Port Unregistered | CTI Port: <PORT_NUMBER> is in OUTOFSERVICE, trying after 10 seconds | NA | Major | Cisco Emergency Responder |
| CISCO CMS CER:CTI Route Point Unregistered | CTI Route Point is in OUTOFSERVICE, trying after 10 seconds | NA | Major | Cisco Emergency Responder |
| CISCO CMS CER:PSAP Callback Failure | Call from PSAP to phone failed | NA | Minor | Cisco Emergency Responder |
| CISCO CMS CER:Failed to call security | Call failure to security | NA | Critical | Cisco Emergency Responder |
| CISCO CMS CER:Call Failure to PSAP | Call failure to PSAP | NA | Critical | Cisco Emergency Responder |
| CISCO CMS CER:PSAP Callback Failure | Call failure from PSAP | NA | Critical | Cisco Emergency Responder |
| CISCO CMS CER:Device (switch/ccm) is SNMP Unreachable | CER not able to poll snmp to Switch/Unified CM node | NA | Minor | Cisco Emergency Responder |
| Cisco: IM&P Cluster Node A Error | Dynamic Alarm for node A failure in IM & Presence Cluster | NA | Major | IM & Presence |
| Cisco: IM&P Cluster Multiple Nodes Error | Dynamic Alarm for IM & Presence Cluster in Unhealthy state | NA | Critical | IM & Presence |
| Cisco: IM&P Cluster Node B Error | Dynamic Alarm for node B failure in IM & Presence Cluster | NA | Major | IM & Presence |
| Cisco: CUCM SW Conferences Out of Resources | Soft Conferences Out of Resources | NA | Notice |
Unified CM |
| Cisco: CUCM Media Resource is Not Registered | Media Resource out-of-service alarm | NA | Minor |
Unified CM |
| Cisco CMS VoS Tomcat CertValidLessThanMonth | The Validity of the Certificate indicated in the notification message is less than 30 days. | NA | Minor | Voice Operating System |
| Cisco CMS VoS cup-xmpp CertValidLessThanMonth | The Validity of the Certificate indicated in the notification message is less than 30 days. | NA | Minor | Voice Operating System |
| CallAttemptBlockedByPolicy | Call attempt blocked by a policy server, Customer owns the polict server! There may be other policy server alarms required | NA | Notice | Unified CM |
| EMCCFailedInLocalCluster | EMCC Customer responsibility: UC_EXTENSIONMOBILITY-3-EMCCFailedInLocalCluster | NA | Notice | Unified CM |
| EMCCFailedInRemoteCluster | EMCC Customer responsibility: UC_EXTENSIONMOBILITY-4-EMCCFailedInRemoteCluster | NA | Notice | Unified CM |
| ILSDuplicateURI | ILS Customer responsibility: UC_CALLMANAGER-4-ILSDuplicateURI | NA | Notice | Unified CM |
| ILSHubClusterUnreachable | ILS Customer responsibility: RTMT -UC_ILS-3-ILSHubClusterUnreachable | NA | Major | Unified CM |
| ILSPeerLimitApproachingWarning | ILS Customer responsibility: RTMT - UC_ILS-4-ILSPeerLimitApproachingWarning | NA | Major | Unified CM |
| ILSPeerLimitExceeded | ILS Customer responsibility: RTMT -UC_ILS-3-ILSPeerLimitExceeded | NA | Major | Unified CM |
| ILSPwdAuthenticationFailed | ILS Customer responsibility: RTMT- UC_ILS-3-ILSPwdAuthenticationFailed | NA | Major | Unified CM |
| ILSTLSAuthenticationFailed | ILS Customer responsibility: RTMT - UC_ILS-3-ILSTLSAuthenticationFailed | NA | Major | Unified CM |
| RecordingGatewayRegistrationTimeout | Recording customer owned: RTMT - UC_CALLMANAGER-3-RecordingGatewayRegistrationTimeout | NA | Major | Unified CM |
| RecordingResourcesNotAvailable | Recording is customer owned:RTMT- UC_CALLMANAGER-4-RecordingResourcesNotAvailable | NA | Major | Unified CM |
| DuplicateDirectoryURI | DuplicateDirectoryURI - IMP | NA | Notice | IM & Presence |
| DuplicateUserid | DuplicateUserid - IMP | NA | Notice | IM & Presence |
| InvalidDirectoryURI | InvalidDirectoryURI -IMP | NA | Notice | IM & Presence |
| RemoteSurvivableNodeNotReachable | Customer is responsible for reachability UC_Survivability-2-RemoteSurvivableNodeNotReachable | NA | Major | Unified CM |
| LocationOutOfResource | Location setting are customer responsibility. UC_RTMT-4-RTMT_ALERT: LocationOutOfResource | NA | Notice | Unified CM |
| NumberOfRegisteredGatewaysDecreased | Gateways and media resources will be customer owned. The ALERT cannot show a number but shows they registering and de-registeringUC_RTMT-2-RTMT_ALERT: NumberOfRegisteredGatewaysDecreased | NA | Minor | Unified CM |
| NumberOfRegisteredGatewaysIncreased | Gateways and media resources will be customer owned. The ALERT cannot show a number but shows they registering and de-registeringUC_RTMT-2-RTMT_ALERT: NumberOfRegisteredGatewaysIncreased | NA | Healthy | Unified CM |
| NumberOfRegisteredMediaDevicesDecreased | Gateways and media resources will be customer owned. The ALERT cannot show a number but shows they registering and de-registeringUC_RTMT-2-RTMT_ALERT: AlertName=NumberOfRegisteredMediaDevicesDecreased | NA | Minor | Unified CM |
| NumberOfRegisteredMediaDevicesIncreased | Gateways and media resources will be customer owned. The ALERT cannot show a number but shows they registering and de-registeringUC_RTMT-2-RTMT_ALERT: NumberOfRegisteredMediaDevicesIncreased | NA | Healthy | Unified CM |
|
Cisco: Critical Service Alert (BETA) |
This alert periodically monitors the critical services status on UC apps and notifies the customer in case if the critical service is down. The critical services are as follows:
|
The critical service checks are performed every 5 minutes. If a service is down, an alert will be raised for each affected service. |
Critical |
Unified CM, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Emergency Responder |
|
Cisco: Unity Alerts (BETA) |
This alert periodically monitors the following scenarios on Unity nodes:
|
The alerts are captured every 6 hours and notified to the customer every 24 hours. |
Notice |
Cisco Unity Connection |
|
Cisco: Unity Alerts for cluster failover (BETA) |
This alert is triggered when, after a failover, the publisher and subscriber units fail to return to their original state. |
Once a cluster failover is detected, the node state within the cluster is checked after 15 minutes. |
Notice |
Cisco Unity Connection |
Refer to Cisco Troubleshooting Guide and Web RTMT logs for further troubleshooting.
