Table 1. Threshold Legend

Threshold Value

Definition

0

Alert is triggered even for a single occurrence of the event.

N/A

There is no significance for threshold here. All such events will be notified. (Example: Insufficient Licenses, Call Manager Service failure etc.)

Legit numbers like 10/60/90

Threshold value set for the alert to be triggered.

Alarm

Alarm Definition

Threshold

Product

Cisco: CUCM Call Restriction Transfer Failures High

Call Transfer Failure

0

CUCM

Cisco: CUCM Call Restriction Shared Line Failures High

Shared Line Failure

0

CUCM

Cisco: CUCM Call Restriction Pick Up Failures High

Call Pick-Up Feature failure

0

CUCM

Cisco: CUCM Call Restriction Park Retrieval Failures High

Parked Calls Retrieval Failure

0

CUCM

Cisco: CUCM Call Restriction Mid Call Failures High

Failing during a mid-call

0

CUCM

Cisco: CUCM Call Restriction Meet Me Conference Failures High

Meet me conference Failure

0

CUCM

Cisco: CUCM Call Restriction Logical Partition Failures Total High

Logical Partition Failure 0 CUCM
Cisco: CUCM Call Restriction Forwarding Failures High Call Forwarding Failure 0 CUCM
Cisco: CUCM Call Restriction Basic Call Failures High Basic call Failures 0 CUCM
Cisco: CUCM Locations LBM % Video Bandwidth Used High Location bandwidth manager - Video Bandwidth exceeds threshold 90 CUCM
Cisco: CUCM Locations LBM % Immersive Bandwidth Used High Location bandwidth manager - Immersive Bandwidth exceeds threshold 90 CUCM
Cisco: CUCM Locations LBM % Audio Bandwidth Used High Location bandwidth manager - Audio Bandwidth exceeds threshold 90 CUCM
Cisco: CUCM H323 Trunk Calls Completed is Outside Normal Range H.323 Trunk calls failure threshold breach 60 CUCM
Cisco: CUCM H323 Trunk Calls Rejected Due to ICT Throttling High H.323 Trunk rejected calls threshold breach 0 CUCM
Cisco: CUCM H323 Trunk Call Completion Rate Low H.323 Trunk completed calls lower than threshold 3 CUCM
Cisco: SIP Trunk registered All remote peers are in service for this SIP trunk NA CUCM
Cisco: SIP Trunk partially registered Some remote peers are out of service and unable to handle calls for this SIP trunk NA CUCM
Cisco: SIP Trunk unregistered All remote peers are out of service and unable to handle calls for this SIP trunk NA CUCM
Cisco: CUCM SIP Trunk Calls Completed is Outside Normal Range SIP Trunk completed calls lower than threshold 50 CUCM
Cisco: CUCM SIP Call Completion Rate Low SIP completed calls lower than threshold 3 CUCM
CMS: CUCM MGCP Gateway Unregistered Cisco MGCP previously registered gateway has gone out of service. NA CUCM
Cisco: CUCM BRI Gateway Not Registered Cisco ISDN gateway has gone out of service. NA CUCM
Cisco: CUCM BRI D Channel OOS The D-channel indicated by this alarm has gone out of service NA CUCM
Cisco: CUCM BRI B Channel OOS The B-channel indicated by this alarm has gone out of service NA CUCM
Cisco: CUCM T1 CAS Calls Completed is Outside Normal Range T1 CAS completed calls lower than threshold 90 CUCM
Cisco: CUCM T1 CAS Channel Utilization High T1 CAS Channel Utilization threshold breach 3 CUCM
Cisco: CUCM % Web Dialler Servlet Calls Succesful is Low Web Dialler Servlet successful calls % below threshold 90 CUCM
Cisco: CUCM % Web Dialler App Calls Succesful is Low Web Dialler App successful calls % below threshold 90 CUCM
Cisco: CUCM CTI Route Point Unregistered Previously registered CTI Route Point has gone out of service NA CUCM
Cisco: CUCM CTI Port Unregistered Previously registered CTI Port has gone out of service NA CUCM
Cisco: CUCM Video Conf Bridge Out of Resource Count High Video Conference bridge - unable to utilize count threshold breach 0 CUCM
Cisco: CUCM Video Conf Bridge % Resources Used High Video conference bridge - resource utilization threshold breach 90 CUCM
Cisco: CUCM Video Conf Bridge % Conferences Used High Video conference bridge - utilization threshold breach 90 CUCM
Cisco: CUCM MTP Out of Resource Count High MTP resource - not in use % thershold breach 0 CUCM
Cisco: CUCM MTP Usage Exceeded Hardware Media Resource usage high indication using port usage NA CUCM
Cisco: CUCM Transcoder Out of Resource Count High Transcoder - unable to utilize count threshold breach 0 CUCM
Cisco: CUCM Transcoder Usage High Transcoder - resource utilization threshold breach 90 CUCM
Cisco: CUCM MOH % MOH Unicast Resources Used High MOH Unicast - Resource utilization % High 90 CUCM
Cisco: CUCM MOH % MOH Multicast Resources Used High MOH Multicast - Resource utilization % High 90 CUCM
Cisco: CUCM Call Manager Calls Completed is Outside Normal Range Calls Completion out of range 3 CUCM
Cisco: CUCM Video Out of Resources Represents the total number of times an attempt was made by Communications Manager to allocate a conference resource from this Cisco Telepresence MCU conference bridge device and failed. NA CUCM
Cisco: CUCM VCB Out of Conferences Represents the total number of times an attempt was made by Communications Manager to allocate a conference resource from this Cisco Telepresence MCU conference bridge device and failed. NA CUCM
Cisco: CUCM Other Station Devices had Registration Drop Represents the drop in number of station devices other than Cisco hardware IP phones that are currently registered in the system (for example, Cisco IP SoftPhone, CTI port, CTI route point, Cisco voice mail port). NA CUCM
Cisco: CUCM Registered Analog Access Drop Exeeded Threshold Represents the drop of registered Cisco Analog Access gateways exceeding the configured threshold. NA CUCM
Cisco: CUCM MTP Out of Resources Represents the total number of times Communications Manager attempted to but failed to allocate an MTP resource from one of the MTP devices that is registered with this Communications Manager. This also means that no transcoders were available to act as MTPs. NA CUCM
Cisco: CUCM MOH Out of Resources Represents the total number of times an attempt was made by Communications Manager to allocate a Music on Hold resource and failed. NA CUCM
Cisco: CUCM MCU out of Resources Represents the total number of times an attempt was made by Communications Manager to allocate a conference resource from this Cisco Telepresence MCU conference bridge device and failed. NA CUCM
Cisco: CUCM HW Conferences Out of Resources Hardware Media Resource usage high indication using port usage NA CUCM
Cisco: CUCM Call Completion Rate Low Successful call completion rate low 0 CUCM
Cisco: CUCM SIP Station Tokens Rejected High Represents the total number of token requests that have been rejected since the last Cisco Communications Manager restart. CCM will reject token request if the number of outstanding tokens is greater than the number specified in the Cisco Communications Manager service parameter Maximum Phone Fallback Queue Depth. 0 CUCM
Cisco: CUCM SIP Station New Registrations Rejected High Represents the total number of new REGISTRATION requests that have been rejected with a 486 Busy Here response and not placed on the NewRegistration queue since the last Cisco Communications Manager restart. REGISTRATION requests are rejected if the NewRegistration queue exceeds a programmed size. 0 CUCM
Cisco: CUCM SIP Station DB Timeouts High Represents the number of new registrations that failed because of a timeout when attempting to retrieve the device configuration from the database. 0 CUCM
Cisco: CUCM Calls Rejected Due to ICT Throttling High Represents the total number of calls rejected since the start of the Cisco Communications Manager service due to Intercluster Trunk (ICT) call throttling. 0 CUCM
Cisco: CUCM HW Conf Out of Resource Count High Hardware Conference Not in use - count threshold breach 0 CUCM
Cisco: CUCM HW Conf % Utilization High Hardware conference % Utilization threshold breach 90 CUCM
Cisco: CUCM Media Resource Unregistered Hardware Media Resource usage high indication using port usage NA CUCM
Cisco: CUCM FXS Gateway Unregistered Cisco MGCP FXS Device has unregistered. NA CUCM
Cisco: CUCM PRI Gateway Unregistered Cisco ISDN gateway has gone out of service. NA CUCM
Cisco: CUCM PRI Trunk Calls Completed is Outside Normal Range PRI Trunk calls completion failure threshold breach 3 CUCM
Cisco: CUCM PRI Utilization High PRI Utilization threshold breach 90 CUCM
Cisco: UC_JAVAAPPLICATIONS-3-CiscoDirSyncProcessFailedRetry: LDAPSync process failed LDAPSync process failed to sync user data on the configured agreement id NA CUCM
Cisco: UC_JAVAAPPLICATIONS-3-CiscoDirSyncProcessConnectionFailed: Dirsync failed to connect to LDAP server LDAPSync process failed to connect to LDAP host NA CUCM
Cisco: UC_JAVAAPPLICATIONS-2-CiscoDirSyncProcessFailToStart: DirSync Syncronization Failed to Start LDAPSync process failed to start on the configured agreement id. NA CUCM
Cisco: UC ANALOG POTS CABLE REINSERTED ON PORT POTS cable reinserted in the analog gateway NA CUCM
Cisco: UC ANALOG POTS CABLE REMOVED ON PORT POTS cable removed in the analog gateway NA CUCM
Cisco: UC VGW MGCP PROCESS SHUTDOWN MGCP process shutdown on Voice gateway NA CUCM
Cisco CMS VoS tomcat-ECDSA CertValidLessthanADay The Validity of the Certificate indicated in the notification message is less than 24 hours . NA VOS
Cisco CMS VoS tomcat-ECDSA CertValidfor7days Validity of the Certificate indicated in the notification less than 7 days. NA VOS
Cisco CMS VoS cup-xmpp CertValidLessthanADay The Validity of the Certificate indicated in the notification message is less than 24 hours . NA VOS
Cisco CMS VoS cup-xmpp CertValidfor7days Validity of the Certificate indicated in the notification less than 7 days. NA VOS
Cisco CMS VoS Tomcat CertValidLessthanADay The Validity of the Certificate indicated in the notification message is less than 24 hours . NA VOS
Cisco CMS VoS Tomcat CertValidfor7days Validity of the Certificate indicated in the notification less than 7 days. NA VOS
Cisco CUCM RTMT:ExcessiveVoiceQualityReportsNormal Waiting from Platform team for a feedback CUCM
Cisco CUCM RTMT:ExcessiveVoiceQualityReports CUCM
Cisco CUCM RTMT:NumberOfRegisteredDevicesExceeded Number Of Registered Devices Exceeded on subscriber than the configured threshold. NA CUCM
Cisco CUCM RTMT:MediaListExhaustedNormal Media List Exhausted clearing Alarm. NA CUCM
Cisco CUCM RTMT:MediaListExhausted The requested device type is not found in the media resource list or default list or the configured devices are not registered NA CUCM
Cisco CUCM RTMT:RouteListExhaustedNormal Route List Exhausted clearing Alarm. NA CUCM
Cisco CUCM RTMT:RouteListExhausted An available route could not be found in the indicated route list. NA CUCM
Cisco CUCM RTMT:RecordingGatewayRegistrationRejected gateway rejected registration request NA CUCM
Cisco CUCM RTMT:RecordingSessionTerminatedUnexpectedly Recording session setup failed NA CUCM
Cisco CUCM RTMT:RecordingGatewaySessionFailed Cause value indicates reason the recording session terminated unexpectedly NA CUCM
Cisco CUCM RTMT:CDRFileDeliveryFailed (s)FTP develiry of CDR files to the Billing Server outside of the cluster failed because of timeout or other reasons. Email alert will be sent to the admin. NA CUCM
CISCO CMS CUCM:TranConnError A connection was established and immediately dropped before completing registration. Incomplete registration may indicate that a device is rehoming in the middle of registration. NA CUCM
CISCO CMS CUCM:DuplicateLearnedPattern The Call Control Discovery (CCD) requesting service received the same hosted DN from multiple call control entities such as Unified CM Express or another Unified CM cluster. NA CUCM
CISCO CMS CER:Call Failure to PSAP Call redirection to certain PSAP failed. NA CER
CISCO CMS CER:Failed to call security Call redirection to Onsite Alert failed. NA CER
CISCO CMS CER:CTI Port Unregistered CTI Port: <PORT_NUMBER> is in OUTOFSERVICE, trying after 10 seconds. NA CER
CISCO CMS CER:CTI Route Point Unregistered CTI Route Point is in OUTOFSERVICE, trying after 10 seconds. NA CER
CISCO CMS CER:PSAP Callback Failure Call from PSAP to phone failed. NA CER
CISCO CMS CER:Failed to call security Call failure to security NA CER
CISCO CMS CER:Call Failure to PSAP Call failure to PSAP NA CER
CISCO CMS CER:PSAP Callback Failure Call failure from PSAP NA CER
CISCO CMS CER:Device (switch/ccm) is SNMP Unreachable CER not able to poll snmp to Switch/CUCM node NA CER
Cisco: IM&P Cluster Node A Error Dynamic Alarm for node A failure in IM&P Cluster NA IM&P
Cisco: IM&P Cluster Multiple Nodes Error Dynamic Alarm for IM&P Cluster in Unhealthy state NA IM&P
Cisco: IM&P Cluster Node B Error Dynamic Alarm for node B failure in IM&P Cluster NA IM&P
Cisco: CUCM SW Conferences Out of Resources Soft Conferences Out of Resources NA CUCM
Cisco: CUCM Media Resource is Not Registered Media Resource out of service alarm NA CUCM
Cisco: CUCM Media Resource Registered Media Resouce back in service clearing alarm NA CUCM
Cisco CMS VoS Tomcat CertValidLessThanMonth The Validity of the Certificate indicated in the notification message is less than 30 days . NA VOS
Cisco CMS VoS cup-xmpp CertValidLessThanMonth The Validity of the Certificate indicated in the notification message is less than 30 days . NA VOS

Refer to Cisco Troubleshooting Guide and Webrtmt logs for further troubelshooting.