Edit your profile in Supervisor Desktop
Edit your role, team, and dial number without signing out.
Under the following circumstances, you can modify your profile settings without leaving Supervisor Desktop:
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When you don't have any ongoing interactions or tasks.
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If no inbound requests are present.
Find the following settings under your profile:
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Role—This section displays the value as entered in the Station Credentials dialog box. The administrator configures your user role. For more information, see Change your role in Supervisor Desktop.
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Select your telephony option—Select a telephony option:
- Dial Number—This represents the phone number used for dialing.
- Extension—This represents the extension that is used to sign in to Supervisor Desktop. For more information, see Change your dial number or extension in Supervisor Desktop.
- Desktop—The browser used to handle the calls from the desktop.
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US Format—This option, if selected, ensures that phone numbers are entered in the standard US format, which is typically (+1) area code-phone number.
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Team—This section displays the team that you are associated with.
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Remember the above details for future sign-ins—This option, if selected, saves the entered information for future logins.