The contact center administrators can manage the RONA timeout settings for agents.

To configure the RONA timeout settings for agents:

1

Sign in to Control Hub.

2

Navigate to Services > Contact Center.

3

From the Contact Center navigation page, select Tenant settings > Desktop.

4

In the RONA timeouts section, enter the timeout values in seconds, for the channels.

The table shows the default value and the allowed range for the RONA timeout settings.

ChannelsDefault Value (seconds)Minimum Value (seconds)

Maximum Value (seconds)

Telephony

18

1

120

Chat

30

1

6000

Email

300

1

6000

Social

30

1

6000

5

Click Save.