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Manage RONA timeouts
Feedback?Webex Contact Center administrators can adjust Redirection on No Answer (RONA) timeout settings for agents from Control Hub and specify timeout durations in seconds for different channels.
The contact center administrators can manage the RONA timeout settings for agents.
To configure the RONA timeout settings for agents:
| 1 |
Sign in to Control Hub. | ||||||||||||||||||||
| 2 |
Navigate to Services > Contact Center. | ||||||||||||||||||||
| 3 |
From the Contact Center navigation page, select Tenant settings > Desktop. | ||||||||||||||||||||
| 4 |
In the RONA timeouts section, enter the timeout values in seconds, for the channels. The table shows the default value and the allowed range for the RONA timeout settings.
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| 5 |
Click Save. |
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