Start or schedule meetings

A Jira administrator must install the Webex app and enter your Webex site. People with host accounts on that Webex site can use the app to start, schedule, and join Webex Personal Room meetings from Jira. Their Webex accounts must also be enabled for using Personal Rooms.

Start a Webex Personal Room Meeting

If you want to meet with the people working on your issue right away, you can start a meeting.

1

In a Jira issue, click Show more > Open Cisco on the right side of the page.

2

Click Start Meeting.

Schedule Meeting button
Your meeting appears in the task activity log as a comment, so everyone following the issue knows about and can join the meeting.
Task activity log

You may also receive an email invitation for the meeting, depending on your Jira settings.

Schedule a Webex Personal Room Meeting

If you want to meet at a specific time, you can schedule a meeting in your Webex Personal Room.

1

In a Jira issue, click Show more > Open Cisco on the right side of the page.

2

Click Schedule Meeting on the right side of the page.

Schedule Meeting button
3

Enter the meeting topic, date, start time, duration, and time zone and then click Schedule.

Schedule options
Your meeting appears in the task activity log as a comment. Everyone following the issue knows about the meeting and can join the meeting when it's time.
Meeting message

You may also receive an email invitation for the meeting, depending on your Jira settings.

4

When it's time to start the meeting, click Start Meeting on the right side of the page.

Start meeting button

Join a Webex Personal Room Meeting

If someone starts a meeting right away or schedules a meeting and it's time to join, do one of the following:

  • Click the meeting link in the comment in the task activity log in the Jira issue.
    Task activity log
  • In the Jira issue, click Show more > Open Cisco and then click Join Meeting or the meeting link on the right side of the page.
    Join Meeting button

    For scheduled meetings, the Join Meeting button and meeting link will no longer appear on the right side of the page after the duration of the meeting. For unscheduled meetings, the Join Meeting button and meeting link will no longer appear on the right side of the page 1 hour after that meeting has started.

Cancel a Webex Personal Room Meeting

If you scheduled a meeting but no longer need to meet, you can cancel the meeting.

1

In a Jira issue, click Show more > Open Cisco Webex on the right side of the page.

2

Click Cancel Meeting.

Webex Meetings app
When you cancel a meeting, a comment notifies users that you canceled the meeting.
Cancel meeting comment

Create a Space in Jira

Create a Webex space for a ticket in Jira so that every collaborator can discuss the issue by sending messages. Creating a space adds every ticket collaborator to the space automatically.

1

From a Jira ticket, click Create a space in the Webex app on the right side of the window.

A space with the name of the ticket appears in the Webex app.
2

Hover over the information icon Information icon to see who belongs to the space.

3

Copy the link to the space from the comment that appears and paste it in your browser to open the space in Webex.

You can now send messages or share content in the space.