With Webex Go, you can make and receive business calls using your mobile phone's built-in dialer. To place a call, simply open the dialer app on your mobile device.

Make calls from your phone's built-in dialer, just as you would on your personal device. If your device has multiple eSIMs, you may need to select the correct SIM for outbound Webex Go calls.

To make a business call using Webex Go, follow these steps:

1. Open the Phone app on your device
2. Enter the digits you want to dial.
3. Press Send.

For specific details, refer to the feature and user guide for your device.

You can make calls from multiple locations within the built-in Phone app, including the Keypad, Recents, Contacts, or from emails and web pages. If your device has multiple eSIMs, you may need to select the correct network or eSIM to place the call.

You can dial public numbers and private extension numbers. Dialing extension numbers within your enterprise is as simple as dialing that extension from a desktop device or application. However, your Webex Calling configuration must support extension dialing.

Incoming calls to your E.164 number, extension number, alternate numbers, or company service numbers (such as hunt group or executive numbers for EAs) ring your Webex Go mobile device. When you have multiple Webex Calling endpoints, the following occurs:

• All your devices ring when you are idle.
• If you do not answer the call, your Webex Go device displays missed call notifications from both the built-in Phone app and the Webex mobile app.
• If you answer the call on any device, all your other devices stop ringing.
• If you decline the call from the Webex desktop app, all your devices stop ringing, and the call routes to your busy treatment.
• If you decline the call on your Webex Go device, your other devices continue to ring.
• If you decline the call on your MPP phone, your other devices continue to ring based on the device policy configuration. For information on how to decline a ringing call on all devices, see Decline a Ringing Call on All Devices for a User.

Webex uses policies to intelligently route call notifications. For example, you can set Quiet Time hours in Webex to control when you receive calls or notifications. When you enable Quiet Time for calling, Webex places you in a Do Not Disturb (DND) status. While in DND, Webex routes all incoming calls to the busy treatment, which typically sends the call to voicemail.

Webex places you in DND status for one of the following reasons:

• You manually enabled DND for a period of time.
• You enabled Quiet Time and disabled call notifications during that time.
• You are sharing or presenting in a Webex meeting.

By default, your Webex Go device overrides the Do Not Disturb (DND) status. It alerts you even when DND is enabled, unless you explicitly configure it not to alert. To enable or disable the Webex Go DND override, see Configure Do Not Disturb (DND) override for Webex Go calls.

During an active call on a Webex Go device, you can perform actions and complete some basic functions using your device's built-in dialer. The Webex mobile app has been enhanced to support Webex Go, which enables advanced calling features. The following section explains how to perform mid-call actions using your device's built-in phone application.

You can use the device’s built-in phone application to access in-call features. These features are available through dialable codes or buttons on the built-in dialer:

• Hold and Mute: Tap the Hold and Mute buttons on the built-in dialer. Music on Hold depends on your mobile carrier’s support.
• Conference Calls: Tap the Add Call button to connect to a third party and merge calls. Conferencing occurs through the mobile network and operates independently of Webex Calling. Webex audio conferencing services are not supported during these calls.
• Webex feature codes: Use the built-in keypad to dial the applicable Webex Calling feature access codes. For a list of codes, see Feature access codes for Webex Calling.

Webex Go does not require the Webex App to function. However, the mobile app includes enhancements specifically for Webex Go. If you signed in to the Webex App before Webex Go was activated, sign out and sign back in to enable Webex Go in the app.

Use the Webex App to access in-call features for your Webex Go calls. When a call on your Webex Go number connects and you are signed in to the Webex App on your mobile device, you can manage the in‑progress call from the app.

• When the call connects, you receive a notification. Tap the notification to open in‑call controls.
• You can also open the Webex App at any time during the call to manage it.
• On some Android devices, you can enable an optional overlay widget that stays on top of other apps for quick access to controls.

Use the Webex App to manage your in‑call experience: hold or resume the call, make a blind or consultative transfer, or elevate the call to a Webex meeting and invite others. The following figure shows the notification and the Webex App in‑call experience.

Webex Go mobile device OS settings

When you use the Webex App with Webex Go, Webex Calling sends notifications to your device for certain features. To use these features, enable notifications for the Webex App in your device settings.

For example, see the iOS and Android notification settings below:

Enable Webex App notification settings (iPhone)

If you use the Webex App on an AT&T Cloud Voice with Webex Go–enabled iPhone, update your Webex App notification settings to make in‑call controls easier to access.

1. On your iPhone, tap Settings > Notifications.
2. Scroll, then tap Webex.
3. Turn on Time-sensitive notification.
4. Tap Banner Style, then tap Persistent.

   

Enable Webex App notification settings (Android)

If you use the Webex App on an AT&T Cloud Voice with Webex Go-enabled Android phone, update your Webex App notification settings to make in‑call controls easier to access.

1. On your Android device, go to Settings > Notifications > App Notifications.
2. Scroll, then tap Webex.
3. Turn on Allow Notifications.

   

Webex mobile app settings

The Webex App includes settings that affect Webex Go calls. Use the following recommended settings.

1. Settings > Calling > Calling Mode > My Mobile Operator

   Calling Mode controls whether the Webex App places calls over your cellular voice network or VoIP over your device’s data connection. For Webex Go, set Calling Mode to My Mobile Operator.

   

2. Settings > Calling > Webex Call Overlay (Android only)

   Enable the overlay widget to keep in‑call controls on your home screen while you’re on a built‑in cellular call, so you don’t need to open the Webex App. This setting is optional and based on your preference.

   

3. Settings > Notifications > Calling > Webex Call Management Notification

   Turn on this notification to manage an active call. You can hold or resume the call, make a blind or consultative transfer, start a conference, or elevate the call to a Webex meeting.

   

4. Settings > Notifications > Calling > Always Alert Webex Go Device

   This setting overrides Do Not Disturb (DND). When it’s on, your Webex Go device still alerts during DND, Quiet Time, or while you’re sharing content in Webex. The default is enabled. To redirect calls to voicemail or busy treatment when you’re in DND, turn this setting off. For more information, refer Configure Do Not Disturb (DND) override for Webex Go calls.

   

Making an outbound call with Webex mobile app

In the Webex App, select a contact from the directory or a space. Tap the Call icon and the Webex app will make the call using your phone's built-in dialer and cellular network. The app doesn't choose which line is required to make a call, If your device has multiple SIMs or eSIMs, set the contact with the eSIM configured as the preferred line to the line you want to use.

Hold and resume a call with Webex mobile app

During a call, tap Hold to place the call on hold. Tap Resume to reconnect.

Make a Blind Transfer in the Webex App

1. During the call, tap Transfer.
2. Enter the person's name or number.
3. On entering the name or number, Tap Transfer. You will be disconnected, and the call transfers to the person you selected. The Webex app provides a confirmation that the call was transferred.

Make a Consultative Transfer in the Webex App

1. During the call, tap Transfer.
2. Enter or select the person's name or number, then tap Consult.
3. The Webex App puts the original call on hold and places a second call to the person you selected.
4. After consultation, tap Transfer. You will be disconnected, and the call transfers to the person you selected. The Webex App provides a confirmation that the call was transferred.

Pull an active call to your Webex Go device

If you’re on a call on another device (for example, the Webex App on your desktop) and want to continue it on your Webex Go device, do the following:

1. On your Webex Go device, open the built-in dialer.
2. Dial *11.

Webex Calling disconnects the other device and connects the call to your Webex Go device.

Pull an active call from your Webex Go device

To move an active call from your Webex Go device to another device, see Webex App | Pull a call from one device to another.

Elevate an audio call to a Webex meeting

Use the Webex App to elevate an audio call on your Webex Go device to a Webex meeting. You can invite others to join. Participants can join from the Webex App or by PSTN dial-in or dial-out.

Elevate an audio call to a Webex video meeting (iPhone)

1. During the call, tap the Webex App banner.
2. Tap Video Meeting.
3. When you’re notified that a participant is waiting in the lobby, tap Let in.

Elevate an audio call to a Webex video meeting (Android)

1. During the call, tap the Webex App banner or tap the Webex icon.
2. Tap More > Video Meeting
3. When you’re notified that a participant is waiting in the lobby, tap Let in.

Join a Webex meeting from a call

If someone in your organization elevates the call to a Webex meeting, you can join from your active call.

1. During the call, tap the Webex App banner.
2. The active call window opens and your call connects to the meeting.

Change your CLID for subsequent calls

If your administrator enables user-level caller ID options, you can change your caller ID in the Webex app on desktop. Changing caller ID for Webex Go users is not available in the mobile app. See Change your caller ID in the Webex app.

On-demand call recording

If your administrator enabled on-demand call recording, use your Webex Go device’s built-in dialer to enter the Webex Calling feature access codes. For the full list, see Feature access codes for Webex Calling.

Record a call on your Webex Go device

Record a call in the Webex app. For steps, see Record your phone calls in the Webex App.

• When using the Webex mobile companion application, you must log out and log in after Webex Go is enabled, and you must enable notifications for the Webex App.
• Some device operating system (OS) features may be incompatible or cause issues with Webex Go, including:
  • To ensure Webex Go compatibility, disable services that manipulate voice calls, including Apple iOS Live Voicemail and Hold Assist Detection.
  • Android and iOS device call blocking and filtering only affects calls to your Webex Go device. Your other devices will still receive alerts

  Apple iOS Phone settings configured to answer and record unknown caller names will interrupt Webex Calling announcements.

• Device compatibility, mobility features (such as VoWiFi, roaming, data, texting, and calling usage plans), and certain carrier-specific call features depend on your provider. Because your provider controls these features, and not Webex Go, some may not work as expected or may be unsupported. Contact your provider for detailed compatibility and feature support.
• Network conditions can affect alerts to your Webex Go device, and you must consider these conditions when you expect to receive calls.