View call queue and agent stats

You can view queue and agent stats.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features.

2

Click Call Queue, and then find the call queue from the list.

3

Click the icon in the Actions column next to the call queue.

4

Select Call Queue Stats.

You’re cross-launched to the Calling Admin Portal where you can generate a queue or agent stats report.

Generate call queue reports

You can generate call queue reports with details on all inbound calls that reached the call queue.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features.

2

Click Call Queue > View Reports.

You’re cross-launched to the Calling Admin Portal where you can generate a call queue report.