You can generate call queue reports with details on all inbound calls that reached the call queue and also view queue and agent stats.
View call queue and agent stats
You can view queue and agent stats.
| 1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
| 2 |
Click Call Queue, and then find the call queue from the list. |
| 3 |
Click the |
| 4 |
Select Call Queue Stats. You’re cross-launched to the Calling Admin Portal where you can generate a queue or agent stats report. |
icon in the Generate call queue reports
You can generate call queue reports with details on all inbound calls that reached the call queue.
| 1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
| 2 |
Click . You’re cross-launched to the Calling Admin Portal where you can generate a call queue report. |
