Help someone out with their incoming calls. When your administrator makes you a member of a pickup group, you can hear or see when someone on your team gets a call. If your coworker is busy, answer their call for them. How you pick up that call depends on the calling service you're set up with: Webex Calling, Calling Hosted by a Service Provider, or Unified CM.
If you're not sure what you've been set up with, check out Find Out What Calling Service You Have.
Before you begin
- To display the Call Pickup option in the footer, click Call settings in the footer, select Open call preferences and check Display call pick-up in the footer.
- To receive call notifications, click your profile picture, go to , and under Call Pickup uncheck Mute notifications
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When you're set up as a member of a call pick up group you can pick up calls as follows:
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When you're set up to monitor other users line status and call park extensions (BLF monitoring), you can pick up calls as follows:
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Choose one of these options:
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You can then decide whether you want to Answer or Decline the call. And if the caller is a Webex App user, you can even message them. If someone else answers the call before you, you get a notification that there's no call to pick up. |
Call pickup isn't supported on your mobile app yet.
Depending on your setup, you may or may not get incoming call notifications when a call comes into a pickup group you belong to.
Before you begin
Choose one of these options:
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