Configure Call Intercept for a User for Webex Calling in Cisco Control Hub
You can intercept incoming or outgoing calls for users in your organization. If this is enabled, calls are either routed to a designated number you choose, or to the user's voicemail.
From the customer view in https://admin.webex.com, go to Users and select the user that you want to edit.
Go to .
Toggle the button to change the settings for the user.
Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls.
If you choose Intercept all incoming calls, set up the features you need:
To send users calls to voicemail, check the Send all calls to voicemail check box.
When choosing Announcements, select the default greeting, or upload a custom audio greeting from the drop-down menu, and then click Upload File.
Under Phone Number Announcements, choose from the following options, and and enter the number re-directs:
Play new number announcements—this is the number that will be announced to the caller as the new number to call.
Transfer on '0' to this phone number—the caller is transferred to the number entered when 0 is pressed.
If both of these options are checked, it is possible to enter two different numbers for each option, but this will result in a misleading announcement message. For example, if the Play new number announcements is set to 1111 and the Transfer on '0' to this phone number to 2222, callers will hear the message "The number you are trying to reach is out of service. The new number is 1111. Press 0 now if your wish to be transferred to the new location." In this case, pressing '0' will send callers to 2222 rather than 1111.
For Outgoing Calls, choose from the following:
Intercept all outgoing calls—when the user attempts an outgoing call, they will hear a message telling them their line is out of service.
Allow only local outgoing calls—the user will only be allowed to make calls within their local area code.
Transfer intercepted calls to a phone number—any outgoing call that the intercepted user makes is transferred to a designated number.
Click Save to confirm your changes.