Pogreška: "Domena ovog korisnika nije dostupna za pretvorbu"
ISSUE
When attempting to migrate consumer users into a new organization in Webex, users may encounter an error message stating, "The domain of this user is not available for conversion." This error prevents the successful migration of users into the new organization.
RESOLUTION
Try the following to resolve the issue:
- Izbrišite besplatni korisnički (besplatni probni) račun povezan s korisnikovom adresom e-pošte: Webex | Delete Your Free Account
Napomena: To je najvjerojatniji uzrok pogreške. Try the above step, which should resolve the issue in most cases. If the problem persists, continue troubleshooting using the steps below.
- Dodajte administratora koji odgovara korisniku kojeg pokušavate migrirati. Pogledajte članak: Preuzimanje korisnika u svoju organizaciju (konverzija korisnika)
- Zatražite domenu u Cisco Webex kontrolnom središtu. Pogledajte članak: Upravljanje domenama
This error typically occurs when there is a conflict with the user's email domain, often due to the presence of a free consumer (free trial) account associated with the user's email address. The error can also arise if the administrative steps for user migration still need to be completed.
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