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Using Service Numbers
Feedback?Order Service numbers
To order a Service number, consider these pointers:
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Service numbers on Cisco Calling Plans are currently only available in the U.S. and Canada.
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You can change all unassigned numbers in a location that aren’t mobile or toll-free numbers from Standard to Service number.
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You can only assign Service numbers to site services like Auto Attendant, Call Queue, Hunt groups and more.
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Service numbers can be assigned as a number in a Route List.
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You can use Service numbers as a main number for a Webex location and use it as a caller ID for a user or a workspace.
Service numbers are ordered and ported into Cisco Calling Plans using the same process as regular telephone numbers or consecutive blocks of numbers. When proceeding through the ordering and porting flow, users will be offered the chance to order or port in numbers as “Standard numbers” or “Service numbers”.
Order New Numbers
Port Numbers
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Toll-free numbers are added as toll free irrespective of the selection.
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If the Service numbers option is grayed, contact your partner to ensure the proper license is applied to your subscription.
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Each new or port order can only contain Service numbers or standard numbers – but not both. Multiple orders can be used to order a mix of number types, or the number types can be modified after ordering and porting.
To modify an existing Standard number to a Service number, follow these steps:
- Sign in to Control Hub.
- Go to .
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Select the number that you wish to change using the Actions drop down. Choose Modify from the drop-down. The Modify numbers window displays that you’re modifying the number type from Standard to Service number. Click Save.
- On the Numbers window, you now observe the Service number indication against the
number.
The Numbers page on Control Hub has a Service numbers filter. The Numbers page displays the count of Service numbers allocated and a Service number indication against the relevant number.
