Attendees are not Receiving Email Notification after Registering
ISSUE
Attendees do not Receive Email Notification after Registering.
RESOLUTION
To troubleshoot the issue:
For Hosts
- If you do not enable the option to approve registrations automatically, you will need to manually approve or reject registrations. Attendees who register for a meeting or session with manual registration approval will receive an email with a link to join the meeting once they approve the registration. For help, see Accept and Reject Registration Requests in Cisco Webex Meetings.
- To automatically approve registrations, see WBX6024 - How Do I Automatically Accept All Registration Requests?
- Test to confirm the e-mail wasn't captured by a SPAM filter and the Webex system is sending e-mails correctly; see WBX188 - Some Attendees are not Receiving the Attendee Invitation E-mail.
- You can just send invitations from within the session if you've started your meeting. See: Invite People to an Ongoing Webex Meeting
- While scheduling a Webex Training, if you did not enable ‘Attendee Registration Confirmed’ under email options, attendees will not receive a registration confirmation email.
For Attendees
To receive the email with the link to join, you can just enter your email address when registering. You will only receive the registration confirmation email with the join link if you enter a valid address.
Check your Inbox
- Look for an email with a subject similar to - Registration accepted for the meeting:
- The message will likely come from messenger@webex.com but should show the host's name in the From field.
- Check your SPAM or junk mail filters to see if the registration confirmation email was blocked. To ensure you receive invitations, set your filter to allow messages from mda.webex.com or *.webex.com.
Check Alternate Email Accounts
- If you have an alternate email address, such as Hotmail or Gmail, try checking those accounts.
- Ensure you enter your email address precisely correctly when registering for your meeting. If you have entered it wrongly, try registering again.
Check with the meeting host to see if your registration is pending approval.
- If you don't mind, your host may need to approve your registration. If it is pending approval, you will receive the registration confirmation once it is approved.
- If you have questions about your registration or the meeting, contact the host. For help, see How Do I Find the Host of My Meeting?
There are a few potential causes for this issue:
- The host did not enable auto-approval when registration was allowed for the meeting.
- SPAM filters on the attendee's network have stopped the invitation from arriving.
- The email address the attendee used during registration needed to be entered correctly.
Was this article helpful?
