In this article
Turn Cisco AI Assistant and AI features on or off in Webex App
Turn Cisco AI Assistant on or off in Webex meetings
Turn AI Assistant and AI features on or off for users
Turn Cisco AI Assistant on or off for in-meeting recordings
Turn Cisco AI Assistant on or off in Webex Calling
Turn Cisco AI Assistant search sources on or off in Webex App
Known issues and limitations
Additional resources
March 17, 2026 | 15220 view(s) | 11 people thought this was helpful

Customize Cisco AI Assistant and AI features in Control Hub

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Cisco AI Assistant and AI features help with your users’ productivity, collaboration, and communication. They can also automate some of your users’ daily tasks.

Turn Cisco AI Assistant and AI features on or off in Webex App

1

Sign in to Control Hub.

2

Go to Management > Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant & AI features.

3

In the Messaging section, turn AI Assistant options on or off:

You can also turn these options on or off in templates or per user. For templates, see Create a messaging template in Configure settings templates in Control Hub. For users, see Turn Cisco AI Assistant on or off for users below.

4

In the Meetings section, turn AI Assistant and AI features on or off:

For internal or external meetings:
  • In-meeting summaries and Ask Me Anything—Ask the AI Assistant questions about the current meeting. For more information, see Cisco AI Assistant in meetings.
For internal meetings only:
  • AI Assistant while recording a meeting—For internal meetings only, you can turn on AI Assistant whenever recording is turned on. When turned on, this feature applies both when the recording is started, or when the meeting organizer turns on automatic recording when scheduling the meeting.
  • Audio announcement for AI Assistant—For internal meetings only, you can turn off the audio announcement that plays when AI Assistant is starting or restarting. This does not affect the visual notification that AI Assistant is starting. PSTN devices will always receive audio announcements.
  • Make all content available after a meeting—Choose which AI-generated content is available to the hosts after a meeting. The host can then share it with others according to their sharing policy settings:
5

Turn AI features on or off.

6

Click Save.

Turn Cisco AI Assistant on or off in Webex meetings

Cisco AI Assistant can generate a summary that users can refer to both during and after meetings, even if the meeting is not recorded. Ask Me Anything allows users to ask AI Assistant questions about what’s happened in the meeting.

This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.

  • AI Assistant meeting summaries are currently supported in English only.

  • When AI Assistant is available, Webex Assistant for meetings, which provides highlights and voice commands, becomes unavailable.

  • Currently, Ask me anything about the meeting relates to questions about the meeting context only.

  • A new summary will only be prompted if there’s sufficient meeting duration to add more information.

  • If a user selects multiple summaries using all the available options in the AI Assistant panel, there may be some summary overlaps and differences in summary durations.

  • Post-meeting summaries and transcripts are only available for meetings within your organization.

1

Sign in to Control Hub.

2

Go to Organization Settings > Cisco AI Assistant.

3

In the AI Assistant for Meetings section, turn on any of the following:

  • In-meeting summaries & Ask Me Anything—If users have missed part of their meeting, AI Assistant can catch them up by summarizing what they missed in the meeting. They can also ask AI Assistant questions about what happened in the meeting while they were away. Users can turn on in-meeting summaries for meetings hosted within their organization, and meetings hosted outside their organization that have AI Assistant enabled.

    For more information, see Webex App | Cisco AI Assistant in meetings.

  • Summaries and transcripts after the meeting—If turned on, hosts and cohosts can select what they want to save in the meeting. If turned off, hosts and cohosts cannot save summaries and transcripts.

Turn AI Assistant and AI features on or off for users

1

Sign in to Control Hub.

2

Go to Management > Users, then select a user.

3

Select General.

4

In the Messaging section, turn AI Assistant options on or off:

You can also turn these options on or off in a template. For more information, see Create a messaging template in Configure settings templates in Control Hub.

5

In the Meetings section, turn AI Assistant options and AI features on or off:

For internal or external meetings:
  • In-meeting summaries and Ask Me Anything—Ask the AI Assistant questions about the current meeting. For more information, see Cisco AI Assistant in meetings.
For internal meetings only:
  • AI Assistant while recording a meeting—For internal meetings only, you can turn on AI Assistant whenever recording is turned on. When turned on, this feature applies both when the recording is started, or when the meeting organizer turns on automatic recording when scheduling the meeting.
  • Audio announcement for AI Assistant—For internal meetings only, you can turn off the audio announcement that plays when AI Assistant is starting or restarting. This does not affect the visual notification that AI Assistant is starting. PSTN devices will always receive audio announcements.
  • Make all content available after a meeting—Choose which AI-generated content is available to the hosts after a meeting. The host can then share it with others according to their sharing policy settings:
6

In the AI Assistant for Callings section, choose any of the following:

  • Use location settings
  • Use Custom settings

    • Allow the Assistant in calling—If turned on, AI assistant is available in the Webex calls for the organization or the selected users.

    • Enable post call summaries and transcripts when using AI Assistant—If you've missed part of the call, AI Assistant can catch you up by summarizing what you've missed in the call. The post call summary and transcript are stored in the storage region that is configured for the location.

    • Audio Notifications—The administrator can manage and control the audio and video notifications that are sent when the AI Assistant is turned on for both internal and external calls.
      • Internal Calls
      • External Calls
    • Video Notifications

    Each participant joining the call will hear the announcement that the call is being recorded and summarized.

    For more information, see Webex App | Access call recordings and Play a Webex call recording with a transcript and AI-generated summary.

7

Turn AI features on or off.

8

Click Save.

9

In the AI-generated summaries for recordings section, turn on Add AI-generated summaries to meeting recordings to allow users to update their settings and add AI-generated text summaries for each recording. This setting only applies to cloud recordings for meetings they host.

10

In the AI Assistant search sources section, turn on Allow AI Assistant to search within selected sources to integrate with third-party apps, such as Glean or Amazon Q, to search for information in applications outside of Webex from within Ask Me Anything.

If this setting is turned off for a user, they won't have access to it, regardless of whether it's turned on at the organization level.

11

Turn on the internal and external sources you want to search:

  • Internal source
    • Meeting recording—Allows the AI Assistant to search content from your organization's meeting recordings.
  • External source
    • Amazon Q—Allows the AI Assistant to search content available through Amazon Q.
    • Glean—Allows the AI Assistant to search content available through Glean. Enabling this requires your users to have a valid Glean license.

    In order for AI Assistant search external sources from within Webex App, you must first set up AI integrations.

Turn Cisco AI Assistant on or off for in-meeting recordings

With Cisco AI Assistant, your users can listen to meeting recordings more efficiently. When turned on, AI Assistant generates a meeting summary, complete with chapters and action items, along with the meeting recording. These features are available in Webex App, in the web browser, and in the email notification for the recording.

This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.

  • The meeting summary and recording transcript are only supported in English.
  • The meeting summary and automatic chapters are generated only when the meeting is recorded.
  • Multiple speakers in a single room may not be accurately identified by the meeting summary and transcript.
  • Company or domain-specific vocabulary may not be accurately understood by the meeting summary and transcript.

Before you begin

Make sure you've turned on recording transcripts in meetings.

1

Sign in to Control Hub.

2

Go to Organization settings > AI-generated summaries for recordings.

3

Turn Add AI-generated summaries to meeting recordings on or off.

Turn Cisco AI Assistant on or off in Webex Calling

The Cisco AI Assistant generates summaries that agents can access both during and after an interaction, regardless of whether the call is recorded.

  • AI Assistant call summaries are currently supported in the following languages:

    • English (standard)

    • Arabic

    • Chinese Mandarin (Simplified)

    • Chinese Mandarin (Traditional)

    • Danish

    • Dutch

    • French

    • German

    • Hindi

    • Italian

    • Japanese

    • Korean

    • Polish

    • Portuguese

    • Spanish

    • Turkish

  • If AI Assistant is used during a call, the user who enabled AI Assistant will have access to post-call summaries, action items, and transcripts in their call history. This availability applies regardless of whether the call was recorded and is controlled by both admin and user settings. The AI Assistant data is stored for a fixed duration of 365 days.

  • When AI Assistant is available, Webex Assistant for calling, which provides highlights and voice commands, becomes unavailable.

  • The summaries, action items, and the transcript will be available in multiple languages. The spoken language selected by the user in the call will define the post-call content language.

1

Sign in to Control Hub.

2

Go to Organization Settings > Cisco AI Assistant and AI features.

You can choose how your organization must use the AI Assistant and other AI-generated features.
3

Click Customize AI Assistant and AI features

You can upgrade how your organization experiences phone calls with post-call summaries, audio, and visual notifications.
4

Scroll to the Callings section, and slide the toggle to Enable AI generated summaries for call recordings

When turned on, the Enable AI generated summaries for call recordings option generates the transcripts and summaries for the recorded calls.

5

Slide the toggle to turn on Allow the assistant in Calling. When turned on, AI assistant is available in the Webex calls for the organization or the selected users.

  • Play audio notifications—The administrator can manage and control the audio and video notifications that are sent when the AI Assistant is turned on for both internal and external calls.

    • Internal calls
    • External calls

  • Enable post call summaries and transcripts —If you've missed part of the call, AI Assistant can catch you up by summarizing what you've missed in the call. The post call summary and transcript are stored in the storage region that is configured for the location.

  • Show visual notifications— If enabled users can see the notifications.

  • Each participant joining the call will hear the announcement that the call is being recorded and summarized.

    For more information, see Webex-App-|-Cisco-AI-Assistant-for-Calling.

Turn Cisco AI Assistant search sources on or off in Webex App

Cisco AI Assistant can enhance user productivity by surfacing content from various internal and external sources directly within Webex App. As an administrator, you can control which sources your organization's AI Assistant can access, ensuring that the relevant information is available to your users. This feature allows the AI Assistant to provide more complete answers by drawing from selected data repositories, such as meeting recordings, summaries, and third-party applications such as Glean and Amazon Q.

Before you begin

  • For external sources, your users must have a valid license for a third-party service.
  • When enabling external search sources, keep in mind that once data leaves Cisco Webex and moves to a non-Cisco product, Cisco is no longer responsible for its protection and handling. The customer data within these external services follows their respective contracts and policies.

1

Sign in to Control Hub.

2

Go to Management > Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant & AI features.

3

In the AI Assistant search sources section, turn on Allow AI Assistant to search selected sources.

When enabled, you can then configure the specific internal and external sources you want to search.
AI Assistant integrates with third-party apps, such as Glean and Amazon Q, to search for information in applications outside of Webex from within Ask Me Anything.
4

Under Internal sources, turn on the internal content the AI Assistant can access to provide answers to user queries.

  • Meeting recording—Allows the AI Assistant to search content from your organization's meeting recordings.

    Due to data sovereignty considerations regarding the retrieval of recordings, we aren’t supporting the Ask Me Anything (AMA) recordings feature in Asia at this time. Users in Asia can’t access meeting recording information through the AI Assistant for any site located in the region.

5

Under External sources, turn on the external third-party content the AI Assistant can access to provide answers to user questions.

  • Amazon Q—Allows the AI Assistant to search content available through Amazon Q.
  • Glean—Allows the AI Assistant to search content available through Glean. Enabling this requires your users to have a valid Glean license.

In order for these to work in Webex App, you must first set up AI integrations.

6

Click Save.

What to do next

You can also turn these options on or off in a template. For more information, see Configure settings templates in Control Hub.

Once you enable these search sources, your users can select them within the AI Assistant panel in Webex App to broaden the scope of their queries. For example, users can ask the AI Assistant to summarize the content of a single meeting recording, generate summaries across multiple recordings on a specific topic, or gather insights from both meeting recordings and Glean- or Amazon Q-connected apps. Questions like What was discussed about [topic] in the last week? returns results that include relevant content from all enabled internal and external sources. For more information, see Webex App | Cisco AI Assistant search with Glean and Webex App | Cisco AI Assistant search with Amazon Q.

Known issues and limitations

AI Assistant is not currently available for the Education business vertical. These customers should turn it off in Control Hub if it's enabled. Please contact your Webex account team if you have any questions.

This limitation does not apply for Cisco AI Assistant in Webex Calling.

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