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Administer Cisco AI Assistant in Control Hub
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Feedback?Cisco AI Assistant helps with your users’ productivity, collaboration, and communication. It can also automate some of your users’ daily tasks.
Turn Cisco AI Assistant on or off in Webex App
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Sign in to Control Hub. |
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Go to . |
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In the Messaging section, turn AI Assistant features on or off:
You can also turn these options on or off in templates or per user. For templates, see Create a messaging template in Configure settings templates in Control Hub. For users, see Turn Cisco AI Assistant on or off for users below. |
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In the Meetings section, turn AI Assistant features on or off: For internal or external meetings:
For internal meetings only:
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Click Save. |
Turn Cisco AI Assistant on or off in Webex meetings
Cisco AI Assistant can generate a summary that users can refer to both during and after meetings, even if the meeting is not recorded. Ask Me Anything allows users to ask AI Assistant questions about what’s happened in the meeting.
This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.
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AI Assistant meeting summaries are currently supported in English only.
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When AI Assistant is available, Webex Assistant for meetings, which provides highlights and voice commands, becomes unavailable.
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Currently, Ask me anything about the meeting relates to questions about the meeting context only.
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A new summary will only be prompted if there’s sufficient meeting duration to add more information.
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If a user selects multiple summaries using all the available options in the AI Assistant panel, there may be some summary overlaps and differences in summary durations.
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Post-meeting summaries and transcripts are only available for meetings within your organization.
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Sign in to Control Hub. |
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Go to . |
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In the AI Assistant for Meetings section, turn on any of the following:
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Turn AI Assistant on or off for users
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Sign in to Control Hub. |
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Go to , then select a user. |
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Select . |
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In the Messaging section, turn AI Assistant features on or off:
You can also turn these options on or off in a template. For more information, see Create a messaging template in Configure settings templates in Control Hub. |
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In the Meetings section, turn AI Assistant features on or off: For internal or external meetings:
For internal meetings only:
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Click Save. |
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In the AI-generated summaries for recordings section, turn on Add AI-generated summaries to meeting recordings to allow users to update their settings and add AI-generated text summaries for each recording. This setting only applies to cloud recordings for meetings they host. |
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In the AI Assistant search sources section, turn on Allow AI Assistant to search within selected sources to integrate with third-party apps, such as Glean, to search for information in applications outside of Webex from within Ask Me Anything. If this setting is turned off for a user, they won't have access to it, regardless of whether it's turned on at the organization level. |
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Turn on the internal and external sources you want to search:
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Turn Cisco AI Assistant on or off for in-meeting recordings
With Cisco AI Assistant, your users can listen to meeting recordings more efficiently. When turned on, AI Assistant generates a meeting summary, complete with chapters and action items, along with the meeting recording. These features are available in Webex App, in the web browser, and in the email notification for the recording.
This feature is available on our Webex Suite meeting platform. Find out if your meetings use the Webex Suite meeting platform.
- The meeting summary and recording transcript are only supported in English.
- The meeting summary and automatic chapters are generated only when the meeting is recorded.
- Multiple speakers in a single room may not be accurately identified by the meeting summary and transcript.
- Company or domain-specific vocabulary may not be accurately understood by the meeting summary and transcript.
Before you begin
Make sure you've turned on recording transcripts in meetings.
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Sign in to Control Hub. |
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Go to . |
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Turn Add AI-generated summaries to meeting recordings on or off. |
Turn Cisco AI Assistant search sources on or off in Webex App
Cisco AI Assistant can enhance user productivity by surfacing content from various internal and external sources directly within Webex App. As an administrator, you can control which sources your organization's AI Assistant can access, ensuring that the relevant information is available to your users. This feature allows the AI Assistant to provide more complete answers by drawing from selected data repositories, such as meeting recordings, summaries, and third-party applications like Glean.
Before you begin
- For external sources, your users must have a valid license for a third-party service.
- When enabling external search sources, keep in mind that once data leaves Cisco Webex and moves to a non-Cisco product, Cisco is no longer responsible for its protection and handling. The customer data within these external services follows their respective contracts and policies.
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Sign in to Control Hub. |
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Go to . |
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In the AI Assistant search sources section, turn on Allow AI Assistant to search selected sources. When enabled, you can then configure the specific internal and external sources you
want to search.
AI Assistant integrates with third-party apps, such as Glean, to search for information in applications outside of Webex from within Ask Me Anything.
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Under Internal sources, turn on the internal content the AI Assistant can access to provide answers to user queries.
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Under External sources, turn on the external third-party content the AI Assistant can access to provide answers to user queries.
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Click Save to apply your changes. |
What to do next
You can also turn these options on or off in a template. For more information, see the Create a messaging template section in Configure settings templates in Control Hub.
Once you enable these search sources, your users can select them within the AI Assistant panel in Webex App to broaden the scope of their queries. For example, users can ask the AI Assistant to summarize the content of a single meeting recording, generate summaries across multiple recordings on a specific topic, or gather insights from both meeting recordings and Glean connected apps. Questions like What was discussed about [topic] in the last week? returns results that include relevant content from all enabled internal and external sources. For more information, see Webex App | Cisco AI Assistant search with Glean.
Known issues and limitations
AI Assistant is not currently available for the Education business vertical. These customers should turn it off in Control Hub if it's enabled. Please contact your Webex account team if you have any questions.
