Unable to Reach or Access Webex Site

Unable to reach or access Webex site.

Error: 'Page cannot be displayed'

Error: 'Server not found', host and attendees are unable to access the Webex site to connect to their meeting.

Host and attendees cannot access site; receiving 'Page Cannot be Displayed.'


Solution:
After completing each troubleshooting step below, test whether you can access your Webex site:

  1. Clear your temporary internet files and cookies, see:   
  2. Exit all instances of your web browser and launch a new copy.
  3. If possible, restart your Internet connection.
  4. Flush your DNS cache, see:
If you are still unable to access the site, contact technical support.  For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

Verify that your IP address is not on the Bright Cloud or Talos bad IP list (both BrightCloud and Talos should be checked)
Note: You can find your public IP address by visiting https://www.whatismyip.com/

Bright Cloud:
  1. Navigate to https://www.brightcloud.com/tools/url-ip-lookup.php#
  2. In the Look up URL or IP field, enter your IP address.
  3. Check I'm not a robot box and click Look up button.
Talos:
  1. Navigate to https://talosintelligence.com/reputation_center/lookup?search=
  2. In the Reputation Lookup field, enter your IP address and press Enter.

Was this article helpful?

Related Articles
arrow up