The way you configure your notifications determines how and when you get alerted. Set how your notifications appear to help avoid receiving too much information.
Toaster notifications
Toaster notifications are browser-specific. They appear only when Desktop's browser tab is open in the background and not the active browser window or tab. Desktop becomes inactive in the following circumstances:
-
You’re using other browser windows or tabs.
-
You’re using other applications.
-
You minimize the Desktop window.
When Desktop isn’t active, a sound notification on the browser taskbar alerts you based on your configured settings. Click the notification to make Desktop active.
-
Your operating system and browser settings determine how the toaster notification appears.
-
The operating system and the browser must have toaster notification permissions enabled.
-
Allow browser permissions when prompted.
-
The position of these notifications depends on your specific operating system.
-
Toaster notifications replace existing notification pop-ups.
Chrome settings
On Windows 10 and 11, notifications may not appear in the browser. To make the notifications appear correctly and not in the built-in notification pane, select the Google’s Chrome Don’t allow sites to send notification function. When finished, the notification is shown in your operating system's original format.
 | If you're not using Google Chrome, see your browser's documentation for instructions. |
Desktop notifications
Desktop notifications are displayed in the built-in notification panel. Note the following notification behaviors:
-
Notifications can be stacked.
-
Notifications can be automatically dismissed or closed.
- Your administrator sets how many notifications can appear and how long it takes for them to close.
Enable or disable notification settings
Notifications keep you in the loop by alerting you to new events that require your attention, such as alerts, new messages, and state changes on Desktop.
Before you begin
Sign in to Webex Contact Center Agent Desktop.
| 1 |
Click User Profile. | ||
| 2 |
In the User Settings section, click Notification Settings. | ||
| 3 |
Click the Enable Notifications toggle.
| ||
| 4 |
Click the Enable Silent Notifications toggle to control the display of alerts. Enabling silent notifications delivers alerts to the notification center.
| ||
| 5 |
Click the Enable Sound Notifications toggle to enable or disable notifications with sound. You can adjust the volume using the slider.
|
to mute the sound, and to unmute the sound, click 
.
to listen to the default sound.You can receive notifications from calls, chats, emails, and social messaging conversations. The notification includes the customer's name, phone number, chat message, or request for information. For example:
|
Action |
Notification | ||
|---|---|---|---|
|
When a call recording is resumed. |
Auto Resume Recording Recording will resume in 5 seconds. | ||
|
When multiple users edit the Call Associated Data (CAD) variable values at the same time. |
Customer Information has been Updated Your changes are overwritten with the updated call data. | ||
|
When a screen pop is delivered successfully to you. |
Screen Pop Delivered Screen pop has been delivered to you.
Reopen Screen Pop or <Screen Pop hyperlink>
| ||
|
When another agent accepts your consult request. |
Consult Connected Your consult request has been accepted. | ||
|
When another agent accepts your conference request. |
Conference Connected Your conference request has been accepted. | ||
|
When a consult call request is put on hold. |
Consult Call on Hold Your consult call has been put on hold. | ||
|
When a call is automatically wrapped up. |
Auto Wrap Up Your call has been wrapped up automatically. | ||
|
When you receive a chat message from the customer. |
Messages from John Doe Ok I got it. Thank you! | ||
|
When you send an attachment to the customer. |
Messages from John Doe Sent an attachment. | ||
|
When you send the conference chat message to another agent. |
Messages from Barbara Hecker Hey, this is Barbara Hecker. How may I ... | ||
|
When the customer ends a chat message. |
End Chat from Jason Welch Your chat has ended. | ||
|
When you change your team. |
Changed Team Successfully You are now signed in to Sales_Team. | ||
|
When you receive an incoming call from Webex App. |
Incoming Call from Jane Doe 00:02 | ||
|
When you receive a chat message from Webex App. |
Message from John Doe Ok I got it. Thank you! | ||
|
When you receive a meeting request from Webex App. |
Incoming Meeting from Jane Doe's Personal Room 00:02 |
You can receive notifications from calls, chats, emails, and social Messaging conversations. The notification includes the customer's name, phone number, chat message, or request for information. For example:
|
Action |
Notification |
|---|---|
|
Your administrator updates the team's list that you manage. |
Open Managed Teams Your managed teams list is updated by the administrator. |
|
A call recording is resumed. |
Auto Resume Recording Recording will resume in 5 seconds. |
|
Multiple users edit the Call Associated Data (CAD) variable values at the same time. |
Customer Information has been Updated Your changes are overwritten with the updated call data. |
|
A screen pop is delivered successfully to you. |
Screen Pop Delivered Screen pop has been delivered to you.
Reopen Screen Pop or <Screen Pop hyperlink> Note: Based on the routing configuration that your administrator has set in Flow Designer, you can see either the customized display text or the Reopen Screen Pop hyperlink. |
|
Another agent accepts your consult request. |
Consult Connected Your consult request has been accepted. |
|
Another agent accepts your conference request. |
Conference Connected Your conference request has been accepted. |
|
A consult call request is put on hold. |
Consult Call on Hold Your consult call has been put on hold. |
|
A call is automatically wrapped up. |
Auto Wrap-Up Your call has been wrapped up automatically. |
|
You receive a chat message from the customer. |
Messages from John Doe Ok, I got it. Thank you! |
|
You send an attachment to the customer. |
Messages from John Doe Sent an attachment. |
|
You send the conference chat message to another agent. |
Messages from Barbara Hecker Hey, this is Barbara Hecker. How may I ... |
|
The customer ends a chat message. |
End Chat from Jason Welch Your chat has ended. |
|
You change your team. |
Changed Team Successfully You are now signed in to Sales_Team. |
|
You receive an incoming call from Webex App. |
Incoming Call from Jane Doe 00:02 |
|
You receive a chat message from Webex App. |
Message from John Doe Ok, I got it. Thank you! |
|
You receive a meeting request from Webex App. |
Incoming Meeting from Jane Doe's Personal Room 00:02 |
|
You receive a scheduled meeting request from Webex App. |
Scheduled Meeting for Demo In 5 minutes
Note: When the meeting name for a scheduled meeting is not defined, the default personal room name is displayed as the notification header. For example, Jane Doe's Personal Room.
If the meeting has started, the remaining time is replaced with the text Now.
Scheduled Meeting for Demo Now |
