A partner or a customer administrator can set up services for trials and subscription orders. We recommend that partners complete these steps before handing over the account to customer administrators.

You can use any supported browser to access Webex Control Hub.

Partner Administrator Access

  • For Trials: When you set up a new trial using the Start New Trial wizard, after you provide the information to start the trial, the final screen displays "Your trial is ready. Do you want to set up the services for the customer?".

    Click Yes to continue to set up services for the customer.

  • For Subscription Orders: When you create a Webex Contact Center Order using the Order Set-Up wizard, after you specify the order information, the final screen displays "Thank you. The order has been mapped correctly".

    Click Next to continue to set up services for the customer.

Customer Administrator Access

For Trials and Subscription Orders: When the trial starts or the subscription order is successfully mapped, the customer administrator receives a Welcome email on the email address that is specified in the Start Trial wizard or Order Set-Up wizard.

Do the following to access the customer administrator account on Control Hub:

1

Open the Welcome email.

2

Click the Get Started link in the email.

3

Enter the password and click Save & Sign In.

4

Accept the Terms of Service to access your Control Hub account.

When you access the customer organization on Control Hub for the first time after a trial or a subscription starts, you see the Services Setup wizard.

1

Review the plan on the Services Setup wizard and click Get Started.

2

On the Contact Center Settings page, choose the Country of Operation from the Country drop-down list.

By default, the Country of Operation is the same as the country that was selected in the Order Mapping wizard.

Based on the Country of Operation selected, the customer’s Webex Contact Center tenant is created in the appropriate data center. For the list of countries and the corresponding data center mapping, see the article Data Locality in Webex Contact Center.


 

You can't change the Country of Operation for Webex Contact Center after setting it.

If you order the Cisco PSTN for Contact Center add-on (only for USA), then the telephony option is automatically applied. This option is not applicable for a trial tenant.

The following table summarizes the Platform and Telephony options applicable for each Country of Operation:

#

Region

Country of Operation

Platform Options

Webex Contact Center Telephony Option

1

North America

United States of America

Default Platform: Select this option for subscription orders.

To know more about the applicable voice options for this platform, see the article Set Up Voice Channel for Webex Contact Center.

  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling

Controlled GA: Select this option to provision a tenant with the new digital channels in Webex Contact Center. Select this option only if instructed by your Cisco Solution Assurance contact.
  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Select this option only if instructed by your Cisco Solution Assurance contact.

  • Voice POP

  • Webex Contact Center PSTN (if ordered)

Canada

Default Platform

Voice POP

2 LATAM

Default Platform: Select this option for subscription orders.

To know more about the applicable voice options for this platform, see the article Set Up Voice Channel for Webex Contact Center.

  • Voice POP Bridge

  • Webex Calling

3 EMEAR All countries Default Platform: Select this option for subscription orders.

To know more about the applicable voice options for this platform, see the article Set Up Voice Channel for Webex Contact Center.

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Select this option only if instructed by your Cisco Solution Assurance contact.

Voice POP

4

APJC

  • Australia

  • New Zealand

  • Singapore

  • Indonesia

  • Japan

  • Malaysia

  • Philippines

  • South Korea

  • Thailand

  • Vietnam

Default Platform: Select this option for subscription orders.

To know more about the applicable voice options for this platform, see the article Set Up Voice Channel for Webex Contact Center.

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Select this option to provision a tenant with the new digital channels in Webex Contact Center. Select this option only if instructed by your Cisco Solution Assurance contact.

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Select this option only if instructed by your Cisco Solution Assurance contact.

Voice POP

3

In the Enterprise Settings page, enter a subdomain for your organization. Click Check Availability to confirm whether the subdomain is available.

4

Click Next and then click Finish.

1

On the Control Hub home screen, navigate to Contact Center > Settings.

2

In the Settings tab, click Set Up Cisco Webex Contact Center.


 

If the customer requires Webex Contact Center chat services, ensure that the customer administrator logs in to this page and clicks Set Up Cisco Webex Contact Center to set up chat services.

What to do next

Your tenant configuration is complete. Now, you can configure the following features for this tenant: