To set up alerts for Troubleshooting, you must be a full administrator, and have a Webex site that's on version 40.4.0 or higher. Read-only administrators and support administrators can only view rules created by other administrators.


 

Alerts only trigger for participants who attend meetings through the Webex Meetings and Webex app. The minimum app versions that participants must use for alerts to trigger are:

  • Webex Meetings desktop app version 39.6.5 or higher

  • Webex Meetings mobile app for Android and iOS version 39.11 or higher

  • Webex desktop app version 3.0.12427.0 or higher

  • Webex Mobile Android app version 4.1.6 or higher

  • Webex Mobile iOS app version 4.3 or higher


 

Alerts don't trigger for audio-only meetings, Webex Events, and Webex Training sessions.

Live Meeting Monitoring

Use this alert to find out when participants are experiencing media quality issues during meetings that are in progress. You can set the alert to trigger when a participant reaches any of the media quality thresholds within an accumulated or consecutive duration. If a participant reaches one of the thresholds during a meeting, then the recipients of the alert get an email with a direct link to the meeting details in Troubleshooting so they can easily help out.


 
  • This alert sends out one email for each meeting that a participant reaches the threshold in.
  • If a participant paired with a room device to join the meeting, then the media quality of the room device is monitored instead of the Webex App.

Historical Meeting Quality Trend

Use this alert to find out when a percentage of participants in specific Webex sites and locations reach the media quality thresholds that are set automatically based on the past performance of meetings within the last seven days. The alert reviews all the meetings at the end of each day, and if the receiving jitter, packet loss, or latency for audio or video is worse than the previous dates, then a notification is sent out. These details can help you determine if there are network connection problems in your organization, or if the problem is limited to a specific Webex site or location. A report is also available to download that shows the meeting quality details for participants.

Historical Meeting Quality Monitoring

Similar to the history meeting quality trend alert, you can use this alert to set your own thresholds on when to receive an alert when a percentage of participants in a Webex site and specific locations reach any of the media quality thresholds. A report is also available to download that shows the media quality details for participants.

Add a Live Meeting Monitoring Alert

You can enable up to 10 live meeting monitoring alerts per organization. Each alert can monitor up to either 30 user email addresses or 30 devices.


 

If the Monitor all participants check box is checked, then the alert only triggers for meetings with fewer than 50 participants.

1

From the customer view in https://admin.webex.com, go to Alerts center, and then select Manage.

2

Click Create rule.

3

Select Live meeting monitoring next to Type, and enter the name for the alert next to Title.

4

Toggle the Status switch to on to receive notifications for the alert.

5

Select User email(s) or Device name(s) and enter up to 30 user email addresses or devices.

6

Check the Monitor all participants check box to receive alerts for all of the participants that are in the same meetings as the users or devices in the list.

7

In the Rules section, set the following thresholds:

  • Latency—Enter between 400ms to 2000ms.
  • Jitter—Enter between 400ms to 2000ms.
  • Packet Loss—Enter between 5% to 100%.
  • CPU—Enter between 90% to 100%.
8

Set the Accumulated and Consecutive duration for the alert to trigger.

9

In the Delivery channel section, check the Email check box and enter the email addresses of who will receive the alerts.

10

Check the Webex space check box and enter the name of the space if you want to receive messages in that space whenever a threshold is reached.

11

Click Save.

Add a Historical Meeting Quality Trend Alert

You can add up to 10 historical meeting quality trend alerts per organization.

1

From the customer view in https://admin.webex.com, go to Alerts center, and then select Manage.

2

Click Create rule.

3

Select Historical meeting quality trend next to Type, and enter the name for the alert next to Title.

4

Toggle the Status switch to on to receive notifications for the alert.

5

Select which Webex site and participant locations to receive alerts for.

6

In the Delivery channel section, check the Email check box and enter the email addresses of who will receive the alerts.

7

Check the Webex space check box and enter the name of the space if you want to receive messages in that space whenever a threshold is reached.

8

Click Save.

Add a Historical Meeting Quality Monitoring Alert

You can enable up to 10 historical meeting quality monitoring alerts per organization.

1

From the customer view in https://admin.webex.com, go to Alerts center, and then select Manage.

2

Click Create rule.

3

Select Historical meeting quality monitoring next to Type, and enter the name for the alert next to Title.

4

Toggle the Status switch to on to receive notifications for the alert.

5

Select which Webex site and participant locations to receive alerts for.

6

In the Rules section, set the following thresholds:

  • Latency—Enter between 400ms to 2000ms.
  • Jitter—Enter between 400ms to 2000ms.
  • Packet Loss—Enter between 5% to 100%.
  • CPU—Enter between 90% to 100%.
7

In the Trigger section, select a duration to monitor and enter the percentage of participants that must reach one of the thresholds to trigger the alert.

8

In the Delivery channel section, check the Email check box and enter the email addresses of who will receive the alerts.

9

Check the Webex space check box and enter the name of the space if you want to receive messages in that space whenever a threshold is reached.

10

Click Save.

You can view the details of an alert for 30 days from when the alert was triggered before it’s deleted.

1

From the customer view in https://admin.webex.com, go to Alerts center, and then select Alerts.

2

Select one of the following:

  • My alerts—View alerts that triggered and has your email in the delivery channel.
  • All alerts—View alerts that triggered from rules created by other administrators in your organization.