Webex Go extends Webex Calling to an end user’s mobile phone. From provisioning perspective, Webex Go is added as a device for a user and can be done from the Users and Devices tab within Control Hub.
Assign Webex Go Device to User - Partner/Admin
Prerequisites:
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User should have Webex Calling professional license
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The user should be in the U.S. or UK location
Follow the steps below to add a Webex Go device to a user from the Users tab in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.
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From the customer view in https://admin.webex.com, go to Users.
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Select the User that you want to generate an activation code for.
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Scroll down to Devices and click ...
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Select Add Webex Go Device.
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On the Add Webex Go Device page, select the Subscription ID and the Phone Number from their respective drop-down list.
Select the Subscription ID, if there are multiple subscriptions with Webex Go licenses.
Select the Phone Number if the user doesn’t have an assigned primary number.
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The activation code along with instructions to enable the device is emailed directly to the user.
The single use activation code expires after 90 days.
If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.
Prerequisites:
-
User should have Webex Calling professional license
-
The user should be in U.S. or UK location
Follow the steps below to add a Webex Go device to a user on the Devices tab in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.
-
From the customer view in https://admin.webex.com, go to Devices.
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Click on Add Device, and select the Existing User option.
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Search for the user you'd like to assign the device to, then click Next.
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Select Webex Go Device.
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The activation code along with instructions to enable the device will be emailed directly to the user.
The single use activation code expires after 90 days.
If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.
Follow the steps below to add Webex Go devices to multiple users in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.
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Download the template from Devices→ Add Device → Import/Upload CSV file → Download CSV template to get the correct Webex Go subscription in the file.
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Add the list of users who need to be provisioned with Webex Go. Complete the username, extension number, phone number, location columns and set the device type to WEBEX_CALLING, the model column to Webex Go Device and the Webex Go Subscription column to TRUE.
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Once complete, save your CSV file.
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Go back into the bulk add devices screen and click Import to upload the CSV file.
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Before clicking submit, select the radio button for email activation code, ensuring that the end-user will receive an email with the activation code and instructions. Click submit when done.
|
Username |
Type |
Extension |
Phone Number |
Device Type |
Model |
MAC Address |
Location |
Webex Go[Sub- .1b7da88e-7665-4713-b8fe-c4662e78d2c0] |
|---|---|---|---|---|---|---|---|---|
|
archer@farms.com |
USER |
1003 |
231-456-9000 |
WEBEX_CALLING |
Webex Go Device |
Dallas |
TRUE |