November 4, 2021

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New Functionality
  • Webex user to Webex user video/audio calls support

  • Broadcast Salesforce Objects updates to related Webex spaces

  • Redesigned Webex Admin Screen

  • Improved Chat experience

Bug Fixes
  • Fixed issues with inbound and outbound calling

  • Enhancements on Salesforce Objects Sharing and Security settings


October 13, 2021

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New Functionality
  • Autofill Webex space with case details

  • Create a new case related to a call and add users (Salesforce users and contacts)

  • Scheduled a meeting with case members

Bug fixes
  • Fixed an issue when you try to update from a previous package version. If you installed 1.5 successfully, you don't need install 1.5.1.

General Improvements
  • Activity tab—Shows previous calls with a specific number.

  • More info tab—Shows records related to a specific contact.

  • Inbound calls enhancement—If status is set to do not disturb in Webex, incoming calls won't notify that user in Salesforce.


August 19, 2021

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  • No release notes for this maintenance release.


August 3, 2021

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New Functionality
  • Ability to save a meeting as a Salesforce Event

  • Ability to start an instant meeting directly from Salesforce

  • Check calendar availability when scheduling a meeting

  • Receive Inbound call notifications in Salesforce (using local Webex app)

  • Execute Outbound calls from Salesforce (through local Webex app)

  • Log Inbound calls as a Salesforce Task

  • Log Outbound calls as a Salesforce Task

Bug Fixes
  • Search Optimization

  • Database Structure fixes

  • Database Query Structure fix

  • User Interface alignments

  • Webex API search

General Improvements
  • Improved Chat experience

  • Backend improvements

  • Support for Salesforce organizations that have salesforce encryption activated

  • Salesforce search optimization

  • Webex Admin screen enhancements