Webex Contact Center has extended support for regional media to London, Frankfurt, Mumbai, and Singapore call data centers. Regional media allows customer and agent media (audio and SIP signalling) to remain local to a geographic region regardless of where the Webex Contact Centre tenant or home location resides. Keeping the media local to a region decreases latency, improves audio quality, and provides unique regionalized configurations for multinational deployments.
For Example, if a Webex contact center tenant is homed in the US region, US calls would be terminated in the US, European calls in Europe and Asia calls in Asia. Only control signaling would be sent from the media region to the business logic of the contact center in the US.
Regional Media is available to customers using Webex Contact Centers that are provisioned using RTMS media handling using VPOP calling. Webex Calling support will follow later this year.