Release Notes for Cisco Desk Phone 9800 Series
These release notes are for Cisco Desk Phone 9800 Series on Cisco BroadWorks, Webex Calling, and Cisco Unified Communications Manager.
Check these release notes for Cisco Desk Phone 9800 Series running PhoneOS 3.2(1).
The following table describes the individual phone requirements.
|
Phone |
Platform |
Support requirements |
|---|---|---|
|
Cisco Desk Phone 9800 Series | Cisco BroadWorks |
Cisco BroadWorks 24.0 or later |
| Cisco Unified Communications Manager |
Cisco Unified Communications Manager 12.5(1) or later Cisco Unified Communications Manager DST Olsen version D or later SRST 8.0 (IOS load 15.1(1)T) or later Cisco Expressway 12.5.4 or later |
- High Assurance SUDI CA: https://www.cisco.com/security/pki/certs/hasudi.pem
- Cisco Root CA 2099: https://www.cisco.com/security/pki/certs/crca2099.pem
October 31, 2024—PhoneOS 3.2(1) release
This release firmware provides the following new and enhanced features for Cisco Desk Phone 9800 Series:
| Feature name | PhoneOS version | Webex Calling | BroadWorks | Unified CM |
|---|---|---|---|---|
| Onboarding | ||||
| MRA onboarding with domain service | 3.2.1 and later | No | No | Yes |
| User credentials persistent for Expressway sign-in | 3.2.1 and later | No | No | Yes |
| Calling features | ||||
| Forced Authorization Code (FAC) and Client Matter Code (CMC) | 3.2.1 and later | No | No | Yes |
| Multicast Paging Multicast Paging with XML Application Support | 3.2.1 and later | Yes | Yes | No |
| Support for Call center agent's phone | 3.2.1 and later | Yes | Yes | No |
| Switch for UDS directory service on Unified CM | 3.2.1 and later | No | No | Yes |
| Cloud features | ||||
| Hot Desking sign-in and booking management | 3.2.1 and later | Yes | No | No |
| Meeting features | ||||
| Mute status sync in hybrid meeting | 3.2.1 and later | Yes | No | No |
| Recoding indication in meeting | 3.2.1 and later | Yes | No | No |
| Participant list | 3.2.1 and later | Yes | No | No |
| Customization features | ||||
| Action button supports for custom services | 3.2.1 and later | Yes | Yes | Yes |
| More display languages on the phone | 3.2.1 and later | Yes | Yes | Yes |
| Support for XML applications on phones on BroadWorks | 3.2.1 and later | No | Yes | No |
| Accessibility features | ||||
| Voice feedback | 3.2.1 and later | Yes | Yes | Yes |
| Adjustable font size on phone screen | 3.2.1 and later | Yes | Yes | Yes |
| Accessories supports | ||||
| Cisco Headset USB-C Adapter support | 3.2.1 and later | Yes | Yes | Yes |
| Serviceability | ||||
| ThousandEyes integration | 3.2.1 and later | Yes | No | Yes |
| Sustainability | ||||
| New parameters for Office Hours | 3.2.1 and later | Yes | Yes | Yes |
| Security | ||||
| Assured Services SIP (AS-SIP) | 3.2.1 and later | No | No | Yes |
| Certificate Authority Proxy Function (CAPF) with Elliptical Curve (EC) key support | 3.2.1 and later | No | No | Yes |
| Custom Device Certificate on 802.1x | 3.2.1 and later | Yes | Yes | No |
| Disabling speakerphone, headset, and handset | 3.2.1 and later | No | No | Yes |
| Multilevel Precedence and Preemption (MLPP) | 3.2.1 and later | No | No | Yes |
| Multi-server (SAN) Tomcat Certificate with Cisco UCM | 3.2.1 and later | No | No | Yes |
| No password warning | 3.2.1 and later | Yes | Yes | No |
| TLS client/server min version | 3.2.1 and later | No | No | Yes |
New and changed features
The PhoneOS Release 3.2(1) delivers the following new features and enhancements:
You can use the service domain onboarding with Mobile and Remote Access (MRA) when deploying your phones for remote users. When users choose and enter a valid service domain, they will be prompted to enter their user credentials for the MRA authentication.
For more information about the feature, go to the following links:
User login credentials can be stored on the phone after the user signs into the Expressway server for Mobile and Remote Access (MRA). If enabled, the users don't need to enter the credentials again even though the phone restarts.
For more information about the feature, see Configure user credentials persistent for Expressway sign-in.
You can configure the phone to require the users to enter FAC or CMC, or both before they dial out a specific phone number. By using FAC and CMC, you can effectively manage call access and accounting. FAC regulates the types of calls that certain users can place, CMC assists with call accounting and billing for clients.
For more information about the feature, go to the following links:
You can set up multicast paging to allow the users to page to phones. The page can go to all phones or a group of phones in the same network. Any phone in the group can initiate a multicast paging session. Only the phones that listen for the paging group can receive the page.
In addition, you can configure the phones to receive pages from an XML server to optionally display an image or other UI elements. With this feature, you can invoke the XML service from multicast paging.
For more information about the feature, go to the following links:
Phone can now be enabled with Automatic Call Distribution (ACD) features. This phone acts as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call details.
For more information, see Configure call center agent phone.
The User Data Service (UDS) is used as the default directory service for phone on Unified CM. You can disable the service either for all phones or for an individual phone if you don't use it. When disabled, users on the phone can't view the personal or corporate contacts provided by UDS.
For more details, see Configure directory services for phones on Unified CM.
The enhancements for the Hot Desking feature include the following:
-
Hybrid working users can sign in to Hot Desking enabled phones through either Webex App or a web browser on their mobile devices.
-
Administrators can extend user bookings or terminate them on Control Hub.
-
The phones can be provisioned as hot-desk-only mode. Only emergency calls are supported on these phones. Users are required to sign in with their Webex account to use the full features.
For more information, go to the following links: .
In this release, we deliver the following meeting related features:
- Mute status sync in hybrid meeting: The audio mute status is now synchronized across multiple devices, including the phone, connected headset, and Webex App. This ensures that the user's audio status remains consistent across all devices when they join a meeting with the phone.
- Recoding indication in meeting: When a meeting is being recorded, a recording indication pops up on the phone screen to notify the users that the meeting is being recording. Also, the users will receive a notification when the recording is paused, resumed, or stopped.
- Participant list: The participant list shows the participants with their roles and the video and audio status. The invitees that aren't present are listed in the lower part of the list.
For more information about the feature, go to the following links:
The Action button can be configured to either make an emergency call or trigger a custom service. Administrators can customize the service name, which appears in a popup when the button is pressed, helping users identify which service they'll access.
For more information, go to the following links:
The Cisco Desk Phone 9800 Series now support Thai, Romanian, Serbian, Slovak, Arabic, and Hebrew as display languages.
For phones on BroadWorks, administrators can add XML applications and assign softkeys or line keys with XML applications for easy access.
For the supported XML objects, URIs, and configurations, see the following links:
Voice feedback helps people with vision problems to use their phone. When enabled, a voice prompt helps you navigate the phone screen and use or configure phone features.
The voice also reads out incoming caller IDs, touchable area information, screen summary, virtual keyboard keys,hard keys, and softkey information.
To have a better visual experience, you can customize the font size when the phone is taken out-of-box. The customization of the font size does not change few of the texts, such as the texts on the phone header, some descriptional small texts, large text on the phone Home screen, texts in the softkey bar. If key expansion module is connected to a phone, font size of the text in KEM also changes during this customization.
For more information on configuring voice feedback on the phones registered to Cisco BroadWorks or Webex Calling, see Configure voice feedback.
For more information on configuring from phone, see Voice feedback (accessibility).
For information on font change, see Customize font size on your phone.
The phones now support Cisco Headset USB-C Adapter for the connection with Cisco wireless headsets.
For more information, see Cisco Headset USB Adapter.
ThousandEyes enables you to monitor and troubleshoot your devices and network. Endpoint Agent has been integrated into the phone firmware. But you need to enable ThousandEyes on your phones to get the agent registered to the ThousandEyes platform.
Only Cisco Desk Phone 9861 and 9871 support this feature.
See the configurations and limitations in the following links:
For phones on BroadWorks, administrators can configure random timer for the phone to enter deep sleep and wake up around the schedule. This feature help distribute the load of network and power system when a large number of phones power on and off simultaneously.
You can control whether to light up the Front Arc LED indicator when the phone enters the Display-Off mode. By default, the LED will turns off. You can change the setting with the LED Indicator in "Display Off Mode" parameter.
See the configurations in the following links:
Assured Services SIP(AS-SIP) is a collection of features and protocols that offer a highly secure call flow for Cisco IP Phones and third-party phones. AS-SIP is often used with Multilevel Precedence and Preemption (MLPP) to prioritize calls during an emergency.
For more information, see Assured Services SIP.
In the previous release, only the RSA key is supported in CAPF. Now, the EC key is also supported. To use the EC key, make sure that the parameter "Endpoint Advanced Encryption Algorithms Support" (from ) is enabled.
See the configurations in the following links:
You can install a Custom Device Certificate (CDC) by using one of the following methods:
- Manual installation by uploading the certificate from phone web page.
The certificate typically contains a private key and password associated with it.
- Auto installation by a Simple Certificate Enrollment Protocol (SCEP) server.
You can configure the SCEP parameters by using one of the following methods:
- Phone web page
- XML provisioning
- DHCP option 43
The certificate can be installed for the wired and wireless network with 802.1x authentication.
On the phone web page, you can check the installation status of the certificate, view details of the installed certificate, and remove the installed certificate.
On the phone or phone web page, you can select the certificate type (Manufacturing or Custom) for the 802.1x authentication in wired/wireless network environment.
For more information about the feature, go to the following links:
You have the options to permanently turn off the speakerphone, headset, and handset on a phone for your user.
For more information, see Turn off speakerphone, headset, and handset on a phone.
Multilevel Precedence and Preemption (MLPP) allows users to prioritize calls during emergencies or other crisis situations. A priority call takes precedence over a normal call or a lower-priority call.
The user can assign a priority to the outgoing calls that range from 1 to 5. Incoming calls display a precedence level icon and the receiver will hear a special ring that is faster than usual.
For more information about the feature, go to the following links:
The phone supports Cisco UCM with Multi-server (SAN) Tomcat Certificates configured. The correct TFTP server address can be found in the phone ITL file for phone's registration.
For more information about the feature, go to the following links:
If you don't configure the user/admin password on the phone, the phone UI and phone web page will display the no password warning. For security concerns, we recommend to set up the password after the phone's first registration or a factory reset.
In addition, you can't submit the changes from the phone web page until the password is configured.
For more information about the feature, go to the following links:
You can set up the minimum version required for TLS client and TLS server respectively.
For more information, see Set up the supported versions of TLS.
August 13, 2024—PhoneOS 3.1(1)SR1 release
This release is a maintenance release and doesn't contain any new or enhanced features.
To view the resolved and open bugs for this release, see Open and resolved bugs.
July 15, 2024—PhoneOS 3.1(1) release
This release firmware introduces Cisco Desk Phone 9861, 9861NR, 9871, and 9871NR. Basically, these phone models support the features for Cisco Desk Phone 9841 and 9851 in the PhoneOS 3.0.1 release. For details, see PhoneOS 3.0(1) release. In addition, this release firmware provides the following new and enhanced features for Cisco Desk Phone 9800 Series:
| Feature name | PhoneOS version | Webex Calling | BroadWorks | Unified CM |
|---|---|---|---|---|
| Onboarding | ||||
|
Activation code onboarding | 3.1.1 and later | Yes | Yes | Yes |
| Calling features | ||||
| Conference/Transfer with active calls | 3.1.1 and later | No | No | Yes |
| Call back | 3.1.1 and later | No | No | Yes |
| Noise removal support for incoming audio (for 9861/9871) | 3.1.1 and later | Yes | Yes | Yes |
|
Narrowband-to-wideband audio enhancement by AI (for 9861/9871) | 3.1.1 and later | Yes | Yes | Yes |
| Cloud features | ||||
| Calendar | 3.1.1 and later | Yes | No | Yes |
| One button to push (OBTP) | 3.1.1 and later | Yes | No | Yes |
| Accessibility feature | ||||
| Voice feedback (for 9841/9851/9861) | 3.1.1 and later | Yes | Yes | Yes |
| Wireless supports | ||||
| Bluetooth (for 9861/9871) | 3.1.1 and later | Yes | Yes | Yes |
| Wi-Fi (for 9861/9871) | 3.1.1 and later | Yes | Yes | Yes |
| Accessories supports | ||||
| Bluetooth headset (for 9861/9871) | 3.1.1 and later | Yes | Yes | Yes |
| Key Expansion Module (for 9851/9861/9871) | 3.1.1 and later | Yes | Yes | Yes |
| KEM firmware upgrade | 3.1.1 and later | Yes | Yes | Yes |
| KEM intercom | 3.1.1 and later | No | No | Yes |
| KEM PLK | 3.1.1 and later | Yes | Yes | Yes |
| KEM brightness | 3.1.1 and later | Yes | Yes | Yes |
| KEM wallpaper | 3.1.1 and later | Yes | Yes | Yes |
| KEM PRT | 3.1.1 and later | Yes | Yes | Yes |
| Security | ||||
| TLS 1.3 for UCM | 3.1.1 and later | No | No | Yes |
April 9, 2024—PhoneOS 3.0(1)
Cisco Desk Phone 9841 and 9851 running PhoneOS 3.0(1) delivers the following features:
| Feature name | PhoneOS version | Webex Calling | BroadWorks | Unified CM |
|---|---|---|---|---|
| Activation code onboarding | 3.0.1 and later | No | No | Yes |
| Action button | 3.0.1 and later | Yes | Yes | Yes |
| Adjustable display brightness | 3.0.1 and later | Yes | Yes | Yes |
| Adjustable ringtones and volume levels | 3.0.1 and later | Yes | Yes | Yes |
| SRST/MRA | 3.0.1 and later | No | No | Yes |
| Calendar button (for 9851/9861) | 3.0.1 and later | Yes | Yes | Yes |
| Custom wallpaper and logo (for 9851/9861/9871) | 3.0.1 and later | No | No | Yes |
| E911 | 3.0.1 and later | Yes | Yes | Yes |
| Extension mobility | 3.0.1 and later | No | No | Yes |
| Help desk (Favorite button) | 3.0.1 and later | Yes | Yes | Yes |
| Local factory reset, restart | 3.0.1 and later | Yes | Yes | Yes |
| Multiple languages support | 3.0.1 and later | Yes | Yes | Yes |
| Native phone migration | 3.0.1 and later | No | No | Yes |
| Password lock for settings menu | 3.0.1 and later | No | No | Yes |
| Peer firmware sharing | 3.0.1 and later | Yes | Yes | Yes |
| Problem report tool (local and remote) | 3.0.1 and later | Yes | Yes | Yes |
| System wallpaper (for 9851/9861/9871) | 3.0.1 and later | Yes | Yes | Yes |
| Time and date display | 3.0.1 and later | Yes | Yes | Yes |
| Network | ||||
| Network traverse ICE | 3.0.1 and later | Yes | Yes | Yes |
| Network traverse NAT | 3.0.1 and later | Yes | Yes | No |
| Network traverse STUN | 3.0.1 and later | Yes | Yes | No |
| 802.1x | 3.0.1 and later | Yes | Yes | Yes |
| Calling features | ||||
| Ad-hoc conference | 3.0.1 and later | Yes | Yes | Yes |
| Audio mute/unmute | 3.0.1 and later | Yes | Yes | Yes |
| Noise removal for microphone audio | 3.0.1 and later | Yes | Yes | Yes |
| Basic call | 3.0.1 and later | Yes | Yes | Yes |
| BLF call park | 3.0.1 and later | Yes | Yes | No |
| BLF with call pickup | 3.0.1 and later | Yes | Yes | No |
| BLF with speed dial | 3.0.1 and later | Yes | Yes | Yes |
| BLF with speed dial and call pickup | 3.0.1 and later | Yes | Yes | Yes |
| CBarge | 3.0.1 and later | No | No | Yes |
| Caller ID | 3.0.1 and later | Yes | Yes | Yes |
| Call forward | 3.0.1 and later | Yes | Yes | Yes |
| Call hold/resume | 3.0.1 and later | Yes | Yes | Yes |
| Call park | 3.0.1 and later | Yes | Yes | Yes |
| Call pickup | 3.0.1 and later | Yes | Yes | Yes |
| Call preservation mode | 3.0.1 and later | No | No | Yes |
| Call recording | 3.0.1 and later | Yes | Yes | Yes |
| Call waiting | 3.0.1 and later | Yes | Yes | Yes |
| Cisco meeting server mute sync | 3.0.1 and later | No | No | Yes |
| Conference participant list | 3.0.1 and later | No | No | Yes |
| Confidential access level (CAL) | 3.0.1 and later | No | No | Yes |
| Contacts | 3.0.1 and later | Yes | Yes | Yes |
| Dial rules | 3.0.1 and later | Yes | Yes | Yes |
| Directory search | 3.0.1 and later | Yes | Yes | Yes |
| Do not disturb | 3.0.1 and later | Yes | Yes | Yes |
| E.164/Plus Dialing | 3.0.1 and later | Yes | Yes | Yes |
| Feature access code | 3.0.1 and later | Yes | Yes | No |
| Flexible seating | 3.0.1 and later | No | Yes | No |
| Group pickup | 3.0.1 and later | Yes | Yes | Yes |
| Hold/Park Reversion | 3.0.1 and later | No | No | Yes |
| Hotline | 3.0.1 and later | Yes | Yes | No |
| Hoteling | 3.0.1 and later | Yes | Yes | No |
| Hunt group | 3.0.1 and later | Yes | Yes | Yes |
| Intercom | 3.0.1 and later | No | No | Yes |
| Meet me | 3.0.1 and later | No | Yes | Yes |
| Multiple calls | 3.0.1 and later | Yes | Yes | Yes |
| Native call queue status | 3.0.1 and later | No | No | Yes |
| Other pickup | 3.0.1 and later | No | No | Yes |
| Programmable line key (PLK) and softkey | 3.0.1 and later | Yes | Yes | Yes |
| Programmable Softkey (PSK) customization | 3.0.1 and later | Yes | Yes | No |
| Recents (call history) | 3.0.1 and later | Yes | Yes | Yes |
| Redial | 3.0.1 and later | Yes | Yes | Yes |
| Reverse phone lookup service | 3.0.1 and later | Yes | Yes | No |
| Shared line Privacy call Barge | 3.0.1 and later | Yes | Yes | Yes |
| Speed dial | 3.0.1 and later | Yes | Yes | Yes |
| Transfer | 3.0.1 and later | Yes | Yes | Yes |
| Uniform Resources Identifier (URI) dialing | 3.0.1 and later | Yes | Yes | Yes |
| Voicemail | 3.0.1 and later | Yes | Yes | Yes |
| Cloud features | ||||
| Call log | 3.0.1 and later | Yes | No | No |
| Hot desking | 3.0.1 and later | Yes | No | No |
| Meeting calendar | 3.0.1 and later | Yes | No | No |
| One button to push (OBTP) | 3.0.1 and later | Yes | No | No |
| Remote reboot and factory reset | 3.0.1 and later | Yes | No | No |
| Webex hybrid meeting | 3.0.1 and later | Yes | No | No |
| Serviceability maintenance | ||||
| Firmware upgrade | 3.0.1 and later | Yes | Yes | Yes |
| Sustainability | ||||
| Carbon emissions insights | 3.0.1 and later | Yes | No | No |
| EnergyStar | 3.0.1 and later | Yes | Yes | Yes |
| Office hour (display off and deep sleep) | 3.0.1 and later | Yes | Yes | Yes |
| Security | ||||
| Media plane security negotiations | 3.0.1 and later | Yes | Yes | No |
Known problems (bugs) are graded according to severity. This article contains descriptions of the following:
-
Open bugs of severity 1 to 3
-
Resolved bugs of severity 1 to 3
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.
Before you begin
You need the following to access the Bug Search Tool:
-
An internet connection
-
A web browser
-
A Cisco.com username and password
| 1 |
Open the Bug Search Tool. |
| 2 |
Sign in with your Cisco.com username and password. |
| 3 |
Enter the bug ID number in the Search for field and press Enter. |
What to do next
For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool page.
Webex Calling or BroadWorks
The following list contains the severity 1, 2, and 3 defects that are open for Cisco Desk Phone 9800 Series that run PhoneOS 3.2.1 and are registered to Webex Calling or BroadWorks:
-
CSCwn04522: The participant icon is truncated on the meeting notification page after 1 hour.
-
CSCwn04550: Countdown number briefly changes size and color after pressing action button with voice feedback
-
CSCwn04803: No scan list displayed after phone connection failed due to incorrect password input
-
CSCwn04550 and CSCwn05728: Countdown number briefly changes size and color after pressing action button with voice feedback
-
CSCwn04797 and CSCwn04794: The "Personal contact" is not fully displayed when font size is set to large
-
CSCwn05736 and CSCwn05739: Headset should not adjust the connected phone's ringer volume when phone is idle
-
CSCwn05746 and CSCwn05748: The session label on phone LCD is incorrect after the call is parked and resumed
Unified CM
The following list contains the severity 1, 2, and 3 defects that are open for Cisco Desk Phone 9800 Series that run PhoneOS 3.2.1 and are registered to Unified CM:
-
CSCwk49653: Line 127~130 of KEM cannot dial out or receive a call due to UCM limitation
-
CSCwk55525: Phone should auto re-connect to Headsets which turn off/on BT on phone UI
-
CSCwk55531: KEM line and Phone 360 LED are not blinking synchronized
-
CSCwn02581: Sometimes voice feedback will not read the content of MLPP page
-
CSCwn02578: No Voice feedback about authentication info on FAC/CMC page
-
CSCwn02762: Phone asks Username/Password again after FIPS is enabled
-
CSCwe04756: Shall not keep in 'Configuring...' page during OOB when phone can't get config files
October 31, 2024 (PhoneOS 3.2.1)
Webex Calling or BroadWorks
We resolved the following issues in this release for Cisco Desk Phone 9800 Series that run PhoneOS 3.2.1 and are registered to Webex Calling or BroadWorks:
-
CSCwk62594: The long email address with long name for the XSI contact is being truncated
-
CSCwk63378: Meeting counter fails to update when receiving list outside home page
-
CSCwk62759: WiFi page title updates when switching security mode from 'Auto' to another after selecting an SSID
-
CSCwk63714 and CSCwk63367: Update Voice VLAN while DHCPv6 service disabled; phone still unregistered after reactivating DHCPv6
-
CSCwk63695 and CSCwk62828: Pressing 'navigate down' on the last item of the Recents Details page will read the first item
-
CSCwk63702 and CSCwk62847: Voice feedback does not announce "page 1" or "page 2" as expected on KEM
-
CSCwk63719 and CSCwk63376: Incorrect pronunciation of "d" and "e" in Voice Feedback
Unified CM
We resolved the following issues in this release for Cisco Desk Phone 9800 Series that run PhoneOS 3.2.1 and are registered to Unified CM:
-
CSCwk49735：Need to press ’Select’ to wakeup phone since phone back into deep sleep near configured wake up time
-
CSCwk55555: After Activation Code onboarding, the activated flag in LCD is still white in light mode
-
CSCwk55576: The line key LED for Hunt group is not cleared when phone is unregistered
-
CSCwk55583: Voice feedback can't read out the content of Action button guide after Action button config change
-
CSCwk67177: Cipher Suites and Signature algs should comply with ECC configuration of UCM
-
CSCwk67185: ECC crypto suites not in TLS client-hello msg when register to SRST
-
CSCwn00908: Action Button - Long Press+Delay0+SilentEmergencyCall caused Call Looping on receiver phone
-
CSCwe04762: User cannot connect EAP-TLS from wifi scan list since the security mode always displayed EAP
-
CSCwf11899: Phone Mute LED is not red after changing audio path from usb-headset to 721 BT headset
-
CSCwf11900: Sync mute-unmute between MUTE LED and 721 BT headset failed
-
CSCwi76174: Bluetooth headset will not sync mute status when mute phone via CMS web client
-
CSCwi76224: "Speed dials" quick access screen overlaps "Upcoming meetings" screen
-
CSCwn00908: Action Button - Long Press+Delay0+SilentEmergencyCall caused Call Looping on receiver phone
August 13, 2024 (PhoneOS 3.1.1SR1)
We resolved the following issue in this release for Cisco Desk Phone 9800 Series that run PhoneOS 3.1.1SR1 and are registered to Webex Calling, BroadWorks, or Unified CM:
- CSCwm00114 DHCP6: do not send RS during the IPv6 startup phase
July 15, 2024 (PhoneOS 3.1.1)
Webex Calling or BroadWorks
We resolved the following issues in this release for Cisco Desk Phone 9800 Series that run PhoneOS 3.1.1 and are registered to Webex Calling or BroadWorks:
- CSCwj54629 For some call records, unable to favorite it under details window after adding to contact
- CSCwj54635 The speaker LED turns green and the dial tone plays after several off-hook/on-hook cycles
- CSCwj54643 The phrase "All lines" displayed in the 'Recents' is not localized
- CSCwj54585 The prompt toast should be "Upgrade in progress"
- CSCwj66661 The softkey list displays incorrectly after the last contact item is deleted
- CSCwj66706 Missed call notifications display on lines mapped to same extension
- CSCwj66709 The start time and end time for a Webinar meeting are incorrectly displaying as identical
- CSCwj66934 BLF (Busy Lamp Field) names are displayed as language unicode characters
- CSCwj66940 Unable to select the first meeting in the calendar list by pressing the '1' key on the phone
- CSCwj66954 Transaction status is Authenticated when 802.1x is enabled on phone but the authentication times out
- CSCwj66984 "Return to call" string is truncated in certain languages
- CSCwj67105 The resync tag value of Line_label can't be assigned correctly
Unified CM
We resolved the following issues in this release for Cisco Desk Phone 9800 Series that run PhoneOS 3.1.1 and are registered to Unified CM:
- CSCwj55473 Phone still shows the IP in network status after power cycle if Disable 802.1x
- CSCwj55483 Incoming call list flashes for a while if end the last hunt group call when another one is waiting
- CSCwj55485 The distance of call sessions on huntgroup with caller name is too close
- CSCwj55490 Phone can't navigate down after subscribing two services
- CSCwj55491 Phone Informacast paging server auth failed
- CSCwj55493 Phone popups an overcurrent toast when connecting 980/700 series to side USB port
- CSCwj55495 The incoming call in call list displays abnormal for single line
April 9, 2024 (PhoneOS 3.0.1)
This version PHONEOS.3-0-1-0001 is the initial release and has no resolved bugs.
Installation requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device package. After you install a device package on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.
If your Cisco Unified Communications Manager doesn't have the required device package to support this firmware release, the firmware may not work correctly.
By default, your phones are set up for the English (United States) locale. To use the phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Phones.
To access the Locale Installer required for a release, access the Software Download page, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
The latest Locale Installer may not be immediately available; continue to check the website for updates.
Before using the phone firmware release, you must install the latest Cisco Unified Communications Manager on all Cisco Unified CM servers in the cluster.
| 1 |
Go to the Software Download for IP Phones. |
| 2 |
Choose Desk Phone 9800 Series, and then your phone model. |
| 3 |
Choose Session Initiation Protocol (SIP) Software, if prompted. |
| 4 |
In the Latest Release folder, choose 3.2(1). |
| 5 |
Select the firmware file, click the Download or Add to cart button, and follow the prompts: The firmware filename is cmterm-PHONEOS.3-2-1-0003-28.cop.sha512. If you added firmware to the cart, when you are ready to download the files, click the Cart and then click Download All. |
| 6 |
Click the + next to the firmware file name in the Download Cart section to access more information about this file. |
| 7 |
Click the Readme link to open the installation instructions for the firmware. |
| 8 |
Follow the instructions in the readme file to install the firmware. |
By default, your phones are set up for the English (United States) locale. To use the phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Phones.
To access the Locale Installer required for a release, access the Software Download page, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
The latest Locale Installer may not be immediately available; continue to check the website for updates.
Download the firmware file from cisco.com and then install the firmware with the phone administration web page or using the command in your web browser.
Before you begin
Obtain your username and password for cisco.com. Firmware downloading requires you to log in to cisco.com.
| 1 | |
| 2 |
Choose Desk Phone 9800 Series, and then your phone model. |
| 3 |
Choose Session Initiation Protocol (SIP) Software, if prompted. |
| 4 |
In the Latest Release folder, choose 3.2(1). |
| 5 |
(Optional) Place your mouse pointer on the file name to see the file details and checksum values. |
| 6 |
Download the firmware file. PHONEOS.3-2-1-0003-28.zip
|
What to do next
Unzip the .zip file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server.
Before you begin
Unzip the .zip file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.
| 1 |
Log in to the phone administration web page. The URL for your phone web page is
http://<phone IP address>/admin/advanced.Example: |
| 2 |
Go to . |
| 3 |
In the Firmware Upgrade section, enter the load URL in the Upgrade Rule. Follow this format when you enter the load file URL: Example:
|
| 4 |
Click Submit All Changes. |
Before you begin
Unzip the .zip file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.
|
In the address bar of your web browser, enter the phone upgrade URL in the following format:
Example:
Specify the |
Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
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Administrative tasks, such as an internal port scan or security scan.
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Attacks that occur on your network, such as a Denial of Service attack.
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.
The user needs to hear the ring signal so that they can be sure that the call is being routed.
Use the following sections to obtain related information.
Cisco Desk Phone 9800 Series documentation
See the help information for Cisco Desk Phone 9800 Series on the help page.
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release on the product support page.
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see the Cisco IP Phone Firmware Support Policy.
