This list may include features not released for government organizations. This isn’t a comprehensive list of feature gaps between Webex for Government and commercial Webex.

In particular, if your site uses Site Administration instead of Control Hub, your users don't have access to many newer features.

For help with the latest analytics capabilities, see Analytics for Your Webex for Government Portfolio.

For considerations and help with the latest diagnostics and troubleshooting capabilities, see Advanced Diagnostics and Troubleshooting for Your Webex for Government Meetings in Control Hub.

Joining meetings between commercial and government Webex meetings sites

Users from Webex for Government sites can join meetings hosted on other (commercial) Webex sites. Users from those commercial Webex sites can join meetings hosted on Webex for Government sites.

There are different in-meeting experiences, depending on how the users join and how the meetings site is configured:

Government user joins commercial meeting with Webex App

Government Webex App users join commercial meetings as guests.

When they click Join, Webex App launches the meeting in a browser (web join as guest) or connects using SIP - depending on whether the meeting details include a web address or SIP address.

Guest join requires that you allow traffic from *.webex.com and *.wbx2.com on your network. If there are network restrictions, users could see errors like:

  • "Webex Guest Join is currently unavailable"
  • "Webex was unable to connect to the following address: https://idbroker-guest-a.wbx2.com"
Commercial Webex App user joins Webex for Government meeting

Commercial users joining government meetings from Webex App join as guests.

If the invite includes a web address, the Webex App user can join with their browser (web join as guest). If the invite contains a SIP address, the Webex App user can join through SIP.

A Webex for Government device user joins a commercial Webex meeting

A device registered in Webex for Government can join a meeting hosted in the commercial Webex environment.

If the meeting supports guest join, then the device can join as a guest. Without guest join, the device can still join but with a limited in-meeting experience.

Commercial device user joins a Webex for Government meeting
A device user from the commercial Webex environment can join a Webex for Government meeting. This user has a limited in-meeting experience.
Webex for Government user with Webex App paired to a government device
This user can join a meeting hosted in the commercial Webex environment, with a limited in-meeting experience.
Commercial user with Webex App paired to a commercial device
This user can join a meeting hosted in the Webex for Government environment, with a limited in-meeting experience.

Known limitations

Features not supported in Webex for Government

  • Webex for Government doesn't yet support the Linux version of Webex App.

  • People Insights profiles aren’t available in Webex for Government.

    Government users don't see the People Insights icon () in user profiles.

  • Webex Assistant and AI Assistant for Meetings is not currently available in Webex for Government.

  • Slido integration isn’t available with Webex for Government.

  • Government users can't share animated GIFs in Webex App. The GIPHY library isn't available in Webex for Government.

  • Webex for Government doesn't support the process that populates meeting content to a space yet. So, meeting recordings don't appear in the space.
  • Your Webex for Government account can't sign in to https://golearn.webex.com/. Create a Cisco account and sign in with that account instead.
  • Webex for Government doesn't support self-registration or allowing nonadministrators to invite new users. Use one of the other methods to add users outlined in Ways to add users to your Control Hub organization.
  • Webex for Government doesn't currently support the enhanced whiteboard experience, including the "selection" and "shape" tools.
  • Webex for Government doesn't currently support whiteboard.webex.com (web-based whiteboard service).
  • Webex for Government doesn't currently support share.webex.com (web-based guest sharing service).
  • Webex for Government doesn't support WebACD.
  • Webex for Government doesn't support Remote Access.
  • Webex For Government doesn't currently support face recognition.
  • Webex Suite Meeting Platform is not yet supported in Webex For Government (any features requiring Webex Suite are also not yet supported (for example, Move Participant to Screen and Move Participant to Lobby).

Azure AD integration

If your organization enforces that all users have a verified domain, Azure AD synchronization doesn't allow user creation for unverified domains in future syncs. Most Webex for Government organizations require verified domains.

Known issues with devices

  • devices.webex.com isn’t currently available to government users. This option provides an alternative to using the Webex App for wireless sharing. Webex for Government cloud registered devices currently show a menu setting option, "To share wirelessly, go to devices.webex.com." Webex for Government doesn't currently support this option.

  • For the Join Webex button to work on government devices that link with Edge for Devices, you must enable the Webex Optimized Experience. The button lets you enter the meeting number to join a government meeting. The button doesn't work for government devices joining commercial meetings.

Known limitations of devices

  • Webex for Government doesn’t support Webex Room Series models that have reached End of Life, including CTS-series systems.

  • Government users can only use proximity pairing with devices registered to the government cloud. Likewise, commercial users can only use proximity pairing with devices registered to the commercial cloud.

    Government users that pair with devices registered to the government cloud can't click Join Using Device on paired soft clients to join commercial cloud meetings. Likewise, commercial users that pair with devices registered to the commercial cloud can't use that button to join a government cloud meeting. In these cases, users can:

    • Use the commercial device to join the meeting (for example, dial the meeting's SIP URI from the device itself without using the soft client).
    • Use Webex App or Webex Meetings soft client to join the meeting. They use the meeting's join button on the soft client, without using a paired device.

  • Devices with the H.263 video codec display shared meeting content embedded inside the main video feed, together with other participants’ video.

  • When users join meetings across the boundary (commercial users join Webex for Government meetings, or conversely), the joining and in-meeting experience is different than joining meetings within the boundary. The following table gives an overview of the different scenarios:

    Table 1. Join and in-meeting experience

    Type of device

    Commercial meeting

    Webex for Government meeting

    Commercial cloud registered (both personal mode and shared mode devices)

    • Join button (OBTP)

    • Use the full video address (<meeting_number>@<site>.webex.com) to join. You can't use a short video address (<meeting_number>@webex.com) to join.

    • Limited in-meeting experience (See Webex Device Experience During Meetings for comparison)

    Webex for Government cloud registered (both personal mode and shared mode devices)

    • Join button (OBTP)

    • Limited in-meeting experience (See Webex Device Experience During Meetings for comparison)

    • Use the full video address (<meeting_number>@<site>.webex.com) to join. You can't use a short video address (<meeting_number>@webex.com) to join.

    • The device notifies the user when it joins a meeting outside of Webex for Government.

    • Join button (OBTP)

    • Use the full video address (<meeting_number>@<site>.webex.com) to join. You can't use a short video address (<meeting_number>@webex.com) to join.

    • Full in-meeting experience ( advanced mute, lock, layout options, full participants list, and more)

  • Webex for Government cloud registered devices can't join Microsoft Teams meetings using Webex video integration with Microsoft Teams. The workaround is to use WebRTC.

    WebRTC calling to Microsoft Teams isn’t enabled by default. See Enable WebRTC to Join a Microsoft Teams Meeting from Webex Boards, Room Devices, and Desk Pros for help. Always use https://admin-usgov.webex.com to access Control Hub for your government organization.

  • Webex for Government support for third-party integrations depends on the third party's FedRAMP compliance. For example, currently, Webex for Government doesn't support integrations with Appspace, Cisco Spaces, and UMA.
  • Appspace integration for digital signage isn't available in Webex for Government, however Webex for Government does support URL-based digital signage.
  • Webex for Government doesn't support PIN Lock for Desk Series devices.

  • Webex Assistant and AI Assistant for Devices isn't available on Webex for Government cloud registered devices.

  • You can't currently use Google Meet Kits in a Webex for Government environment.
  • You can't currently use Airplay on RoomOS devices in a Webex for Government environment.

Webex device experience during meetings

When you join a commercial meeting from a government device, or a Webex for Government meeting from a commercial device, the experience is different than the full Webex-optimized join experience. The following table describes the key differences:

Table 2. Full versus limited in-meeting experiences

Feature

Full in-meeting experience

Guest in-meeting experience

Limited in-meeting experience (joining using SIP)

Authenticating from meeting lobby

Enter password directly on device to authenticate.

Enter password directly on device to authenticate.

Use DTMF commands to enter password.

Video layout

Multiple video streams show, with video layout controls available on the device.

Multiple video streams show, with video layout controls available on the device.

Single transcoded video image shows, with DTMF commands available to change video layout.

Content share

Share shows in its own frame.

Share shows in its own frame.

Share shows both as part of a single composed frame with all video streams and in larger format in a single frame below.

Participant list and individual controls

View participant list on device, with advanced controls for individual participants (mute, remove, promote, and so on).

View participant list on device, with advanced controls for individual participants (mute, remove, promote, and so on).

No participant list, no advanced controls.

Meeting controls (record, mute all, lock, and so on)

Control meeting directly from device.

Control meeting directly from device.

Use DTMF commands to control meeting.

Breakout sessions

Join breakout sessions from the device.

Join breakout sessions from the device.

Currently, these devices can't participate. (You remain in the main meeting.)

Intelligence features (facial recognition, closed captioning, Webex Assistant, AI Assistant)

Available.

Intelligence features like Meetings assistant may be enabled in a commercial meeting. Webex notifies the government device user, as they join, that those features are enabled in the meeting.

The government device itself does not have intelligence features enabled.

Not available.

Whiteboarding

All participants can view and edit a whiteboard.

The government device user can share a whiteboard, and other participants can see it, but they can't edit it.

The government device user can't see whiteboards shared by the commercial devices or users.

Only the whiteboard host can edit. Other participants can only view the whiteboard.

Embedded Apps

Available

Not available

Not available

Paired join

Available

Available, but the government device user has a limited in-meeting experience.

Available