If you're adding users who used their email address to create a trial account on Webex, delete their organization before adding them to your customer organization.

1

Sign in to the customer organization on Control Hub.

2

Go to Users and then click Manage Users.

3

Choose Manually Add or Modify Users and click Next.

4

Perform one of the following steps.

  • If you want to enter only the email address of the new user, choose the Email address radio button.
  • If you want to enter the name and email address of the new user, choose the Names and Email addresses radio button. Enter the first name, last name, and email address of the new user.

     

    In this screen, you can add the details of up to 25 users. To add the details of another user, click the Plus (+) icon next to the Email address field.

5

After you have entered the details of the new users you want to add, click Next.

6

To assign a license to a user, check the Licensed agent check box and choose the license type you want to assign to the agent. The available license types are:

  • Standard Agent:Choose this option to provide standard agent features to a user.
  • Premium Agent:Choose this option to provide premium agent features to a user.
  • Premium Agent - Supervisor Role:Choose this option to provide the supervisor role to a user.
7

(Optional) To assign administrative privileges to a user in Webex Contact Center, check the Administrator check box.


 
If you choose Premium Agent - Supervisor Role in the previous step, the Administrator check box is disabled.

If you check the Administrator check box, continue with Step 8.

8

To assign either the full administrator or Contact Center service administrator role to a user, do one of the following:

  • For a full administrator, go to User Details > Administrator roles. Click the Full administrator radio button.

  • For a Contact Center service administrator, go to User Details > Administrator roles. Check the Contact Center service administrator check box.

For information about Contact Center-specific privileges of all Control Hub administrator roles, see the article Administrator Roles for Webex Contact Center.

9

Click Save.

The user receives an email invitation to join the Webex organization.

A default user profile provides access to Webex Contact Center features for users with Contact Center licenses or entitlements. For information about user profiles, see the section User Profiles in the Cisco Webex Contact Center Setup and Administration Guide.