This article provides information about how you add users manually for a tenant on Webex Contact Center. You can manually add up to 25 users at a time to your organization by entering their email addresses.
If you're adding users who used their email address to create a trial account on Webex, delete their organization before adding them to your customer organization.
Sign in to the customer organization on Control Hub.
Go to Users and then click Manage Users.
Choose Manually Add or Modify Users and click Next.
Perform one of the following steps.
After you have entered the details of the new users you want to add, click Next.
To assign a license to a user, check the Licensed agent check box and choose the license type you want to assign to the agent. The available license types are:
(Optional) To assign administrative privileges to a user in Webex Contact Center, check the Administrator check box.
If you check the Administrator check box, continue with Step 8.
To assign either the full administrator or Contact Center service administrator role to a user, do one of the following:
For information about Contact Center-specific privileges of all Control Hub administrator roles, see the article Administrator Roles for Webex Contact Center.
The user receives an email invitation to join the Webex organization.
A default user profile provides access to Webex Contact Center features for users with Contact Center licenses or entitlements. For information about user profiles, see the section User Profiles in the Cisco Webex Contact Center Setup and Administration Guide.