How Do I Handle Dedicated Ports (Until Supported by the CCA-SP Portal)?

ANSWER

Currently, dedicated ports are not listed in the CCA-SP Portal because the Portal identifies sites based on their inclusion in the CCA-SP Ports Subscription (aggregation) for each contract. To assign or reassign a Telephony Domain (TD) and Call Back Group (CBG) for each Dedicated Ports Site, please ask Cisco Support to submit a Provisioning Operations ticket.

Action	Solution
Create a new Telephony Domain/Callback Group for new Dedicated Port customers in the CCA-SP Portal.	This process does not change. Creating new TD/CBG is the same as creating current shared port customers. After the TD/CBG are created, they can be sent to the operation team to create a new Webex site.
Edit Telephony Domain/Callback Groups in the CCA-SP Portal for new Dedicated Port customers.	A dedicated port customer site will not appear in the CCA-SP Portal; however, the customer's TD and CBG can still be edited, and the changes will apply to the site.
Move the site to different telephone domains or callback groups.	Since a dedicated port site cannot appear in the CCA-SP Portal, moving the site will only be possible with the portal. A provisioning ticket (work order) should be submitted to the Provisioning team.
View CCA Usage Reports	A Dedicated Port customer report will not appear in the CCA-SP Portal. Use CDR for usage reports.

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