Where Can I Find a List of App Errors for Webex Meetings for iOS (iPhone / iPad / iPod Touch)?

View this article for a list of App errors for Webex meetings on iOS devices.

Where can I find a list of app errors for Webex Meetings for iOS (iPhone / iPad / iPod Touch)?

Where can I find a list of iPad error codes?

I am receiving an error message or number when joining on an iPhone.

Unable to start or join a meeting from an iPod Touch.

iPhone error list.

Errors related to displaying a list of meetings on your site or verifying account information:
 

Error CodeProblem DescriptionCustomer Action
100000An error has occurred with the Webex XML API server.Re-install the app if the issue persists. Submit a ticket to Webex Support.
100002Unable to view the list of meetings from your iPhone.You do not have a Webex account. Contact your Site Admin to have an account created and add the account information to your profile page.
100003URL used for your account profile may be incorrect or the network may be down.    Check your account on the profile page and try again.
100004There is a problem with the data.    Submit a ticket to Webex Support on the issue.
100005You may be using the Webex iPhone app on an older version of the Webex service.

Hosts ~ Contact your Site Administrator to submit a site upgrade request.

Attendees ~ Inform the meeting host of the difficulty you're encountering.

100006Meeting number not found.Re-enter the meeting number in the invitation email. If the issue persists, submit a ticket to Webex Support on the issue.
100008The meeting is in progress and cannot be deleted.End the meeting, then try to delete it again.
100009There is a problem with the meeting you are joining.Submit a ticket to Webex Support on the issue.
100050
100051
100052
100053
100054
An error has occurred with the Webex XML API server.  Submit a ticket to Webex Support on the issue.
100100
100101
The site you are using has expired.Hosts ~ Contact your site administrator and advise them to contact sales to have the site renewed or a new site created. 

Attendees ~ Inform the meeting host of the difficulties you're encountering.
100102The account site name configured on your profile page is invalid.Verify the site name configured on your iPhone is the same as you would use on a Windows or Mac machine.
100103
100104
The site is using an unsupported feature.Hosts ~ Contact your Site Administrator and inform them of the trouble you're having and advise them to contact the sales for more information on supported features.

Attendees ~ Inform the meeting host of the difficulties you're encountering.
 
100150The account username is invalid.Check your account information on the profile page to ensure it's correct.
100151The account username is invalid.Re-enter your password on the profile page to ensure it's accurate.
100152
100153
100154
100155
Your account information was rejected or is locked.Contact your site admin to ensure your host account exists and is active.
100156Your account password is no longer valid.Login to your Webex website and change your password.
100157Your account password has expired.Login to your account on the Webex site and update your password. If you are unable to update your password, contact your Site administrator to have your password reset or the expired status changed
100158Your account password has been reset.    Update your account profile with the new password information.
100159Invalid ticket.Contact your Webex Site administrator to have your account updated.

Unable to start or join the meeting:

 

Error CodeProblem DescriptionCustomer Action
100200This error may occur if you are trying to use the application on a non-supported service.Connect to the meeting using a computer.
100201Proxy errorSubmit a ticket to Webex Support on the issue.
100202
100203
There is a problem connecting you to your meeting.Submit a ticket to Webex Support on the issue.
100204Meeting password is incorrect.Re-enter the meeting password located in your meeting invitation. If the issue persists, contact the meeting host for the updated password.
100205Meeting number invalid.Submit a ticket to Webex Support on the issue.
100206Account email address is invalid.Check the email address on your profile page and ensure it's correct.
100207Account username is invalid.Check your account information in the profile page to ensure it's correct.
100208
100209
User account is inactive or locked.Contact your site admin to ensure your host account is active or to have an account created
100210Account password has been reset.Update your account profile with the new password information.
100211Account password is invalid.Login to your account from a Windows or Mac and change your account password.
100212Your password has expired.Contact your site administrator to have your password reset or the expired status changed.
100213Pay-Per-Use meeting is not supported.Submit a ticket to Webex Support.
100214Pay-Per-Use meeting is not supported.Submit a ticket to Webex Support.
100215
100216
Audio-only meetings are not supported.Only Cisco Webex Meetings Online accounts and Webex Meetings Suite meetings with subscription (named host accounts) are supported. Contact Webex sales to change your account type.
100217Unable to join E2E meeting.Upgrade the Cisco Webex Meetings app on your iOS device and try to join the meeting again.
100218 Submit a ticket to Webex Support.
100219Unable to join: Meeting hasn't started.Try joining the meeting again after it has started.
100220Unable to end the meetingAsk the host to end the meeting.
100221iPhone access has been blocked or is not enabled.

Hosts ~ Contact your Site Administrator and request to have the iPhone feature enabled.

Attendees ~ Inform the meeting host of the difficulties you're encountering.

100222The meeting type you are trying to join is not supported by the app.

Connect to the meeting using a computer.

100223You are connecting to the meeting using an unsupported app version.Upgrade the Webex Meetings app on your device.
100224You are connecting to the meeting using an unsupported app version.Upgrade the Webex Meetings app on your device.
100225You have exceeded the number of meetings you can conduct at one time.End one of the existing meetings, then start the new meeting.
100226The Webex site may be experiencing technical issues or the Cisco Webex live online demo is not ready.Submit a ticket to Webex Support on the issue.
100227Live product demo is offline.Live demos are available between 6:30 a.m. and 5:30 p.m., Pacific time, Monday through Friday.
100228You must have a host account on the Webex site to join a meeting.Contact your Site administrator to have a host account created for you.
100229The specified meeting duration is greater than the maximum for the chosen meeting type.Change the meeting runtime.
100230
100231
100300
 Submit a ticket to Webex Support on the issue.
100301You must enter a meeting password when scheduling a meeting.Enter a password for the meeting on the scheduling screen.
100400 Submit a ticket to Webex Support on the issue.
100401Search for meetings by host or topic is not supported on this site.Contact the meeting host to obtain an invitation to join the meeting.
100801SSO Error.Disable Wifi and try to connect via 3G/4G. If the issue persists, Submit a ticket to Webex Support on the issue.

Unable to start or join the meeting or reconnecting to the meeting failed:

 

Error CodeProblem DescriptionCustomer Action
5001Not usedSubmit a ticket to Webex Support on the issue.
5002Not usedSubmit a ticket to Webex Support on the issue.
5003If not host, do not permit to set one as presenterSubmit a ticket to Webex Support on the issue.
5004If not host, do not permit to close conferenceSubmit a ticket to Webex Support on the issue.
5005Not usedSubmit a ticket to Webex Support on the issue.
5006Not usedSubmit a ticket to Webex Support on the issue.
5007Not usedSubmit a ticket to Webex Support on the issue.
5008Not usedSubmit a ticket to Webex Support on the issue.
5009Start or join meeting twiceSubmit a ticket to Webex Support on the issue.
5010Not usedSubmit a ticket to Webex Support on the issue.
5011Not usedSubmit a ticket to Webex Support on the issue.
5012Not usedSubmit a ticket to Webex Support on the issue.
5013Not usedSubmit a ticket to Webex Support on the issue.
5014Not usedSubmit a ticket to Webex Support on the issue.
5015Not usedSubmit a ticket to Webex Support on the issue.
5016Create or join conference failed, the reason may be the conference is locked or not existSubmit a ticket to Webex Support on the issue.
5017Not usedSubmit a ticket to Webex Support on the issue.
5018Not usedSubmit a ticket to Webex Support on the issue.
5019Not usedSubmit a ticket to Webex Support on the issue.
5020Not usedSubmit a ticket to Webex Support on the issue.
5021Not usedSubmit a ticket to Webex Support on the issue.
5022Connect to meeting failedSubmit a ticket to Webex Support on the issue.
5023Not usedSubmit a ticket to Webex Support on the issue.
5024Not usedSubmit a ticket to Webex Support on the issue.
5025Not usedSubmit a ticket to Webex Support on the issue.
5026Not usedSubmit a ticket to Webex Support on the issue.
5027Not usedSubmit a ticket to Webex Support on the issue.
5028Not usedSubmit a ticket to Webex Support on the issue.
5029Not usedSubmit a ticket to Webex Support on the issue.
5030Not usedSubmit a ticket to Webex Support on the issue.
5031Not usedSubmit a ticket to Webex Support on the issue.
5032Not usedSubmit a ticket to Webex Support on the issue.
5033Connect to server timeoutSubmit a ticket to Webex Support on the issue.
5034Other side who connected directly close connectionSubmit a ticket to Webex Support on the issue.
5035Meeting disconnect because protocol is incorrectSubmit a ticket to Webex Support on the issue.
5036Cannot find current userSubmit a ticket to Webex Support on the issue.
5037Not usedSubmit a ticket to Webex Support on the issue.
5038Not usedSubmit a ticket to Webex Support on the issue.
5039Conference name not setSubmit a ticket to Webex Support on the issue.
5040Not usedSubmit a ticket to Webex Support on the issue.
5041Not usedSubmit a ticket to Webex Support on the issue.
5042Ping server not setSubmit a ticket to Webex Support on the issue.
5043Not usedSubmit a ticket to Webex Support on the issue.
5044Not usedSubmit a ticket to Webex Support on the issue.
5045Not usedSubmit a ticket to Webex Support on the issue.
5046Ping retry exceed limited times (16)Submit a ticket to Webex Support on the issue.
5047Not usedSubmit a ticket to Webex Support on the issue.
5048Meeting disconnect because SSR write errorSubmit a ticket to Webex Support on the issue.
5049Meeting disconnect because SSR read errorSubmit a ticket to Webex Support on the issue.
5050Meeting disconnect because SSR read EOFSubmit a ticket to Webex Support on the issue.
5051User be ejected because license is too manySubmit a ticket to Webex Support on the issue.
5052User be ejected by other reason (except license is too many or same registry ID)Submit a ticket to Webex Support on the issue.
5053User be ejected because same registry IDSubmit a ticket to Webex Support on the issue.
5054Join meeting failed because all kinds of PKI related errorSubmit a ticket to Webex Support on the issue.
5055Join meeting failed because host unavailable in PKI meetingSubmit a ticket to Webex Support on the issue.
5056Not usedSubmit a ticket to Webex Support on the issue.
5057The meeting host has locked the meeting.Contact the meeting host for further assistance.
5058The meeting you are trying to join has either ended or cancelled.Contact the meeting host for further assistance.
N/AUnknown error %dSubmit a ticket to Webex Support on the issue.
0SuccessSubmit a ticket to Webex Support on the issue.
1Invalid parameterSubmit a ticket to Webex Support on the issue.
2Out of memory.Submit a ticket to Webex Support on the issue.
3 Submit a ticket to Webex Support on the issue.
11
12
Internet connection is offline.Check your network connection and then try again.
20001Problem generating log file.Try again or Submit a ticket to Webex Support on the issue.
20002Problem contacting log file server.Try again or Submit a ticket to Webex Support on the issue.
20003
20004
Problem sending log file.Try again or Submit a ticket to Webex Support on the issue.
20101Account site URL is invalid.Verify your account and site URL are valid.
20102Your display name is incorrect.Update your account information.
20201The call-in number obtained from the user's iPhone app was incorrect or blocked by the network.Dial into the conference manually.
20210Meetings with forced recording aren't supported.Disable the automatically record all sessions using Network-Based Recording in Site Administration.
20211You cannot join a meeting without an audio conference.Schedule and start a meeting with an audio conference.
20221A topic has not been entered for the meeting.Enter a topic for the meeting and try again.
20222This occurs when the iPhone is configured with a non-Gregorian calendar format.

This may also occur if you are attempting to schedule a meeting before the current time.
Schedule the meeting at a future time.

Cisco Webex Meetings errors

 

Error CodeProblem DescriptionCustomer Action
100900 Submit a ticket to Webex Support on the issue.
100901 Submit a ticket to Webex Support on the issue.
100902 Submit a ticket to Webex Support on the issue.
100903 Submit a ticket to Webex Support on the issue.
100904 Submit a ticket to Webex Support on the issue.
100905 Submit a ticket to Webex Support on the issue.
100906Unable to join the meeting before the host arrives.Wait until the meeting has started to join.
100908 Submit a ticket to Webex Support on the issue.
100909You do not have privileges to schedule meetings.Contact your Site administrator for assistance obtaining meeting privileges.
100910You have exceeded the number of meetings you can conduct at one time.End one of the existing meetings, then start the new meeting.
100911Unable to join the meeting before the host arrives.Wait until the meeting has started to join.
100912There is a problem with your host account.Sign into your account using a computer for additional information.
100913You have exceeded the number of meetings you can conduct at one time.End one of the existing meetings, then start the new meeting.

Meeting Handoff errors - Meeting Handoff is no longer supported on SSO sites. On non-SSO sites it is still supported.

 

Error codeProblem DescriptionCustomer Action
1411
1412
1421
An error has occurred on the Meeting Handoff server.Submit a ticket to Webex Support on the issue.
1431You have lost your internet connectionCheck your network connection and try again.
1450An error has occurred on the Meeting Handoff server.Submit a ticket to Webex Support on the issue.
1451Cannot connect to the Meeting Handoff server.Check your network connection and try again.
1452The Meeting Handoff server is unavailable.Submit a ticket to Webex Support on the issue.
1453Webex Desktop App is disabled on your Webex site.Contact your Site administrator for assistance enabling Webex Desktop App.
1454Your meeting site does not support Meeting Handoff. This feature is available on sites that utilize Single Sign-On (SSO).Login to your Webex site and join the meeting.
1455The Meeting Handoff feature is disabled on your Webex site.Contact your Site administrator for assistance enabling Meeting Handoff.
1457
1458
1459
1460
An error has occurred on the Meeting Handoff server.Submit a ticket to Webex Support on the issue.
1473You are already in another meeting on your computer.Leave the meeting on your computer, then try to use the Meeting Handoff feature again.
1474An error has occurred on your computer.Check your computer for details.
1475Meeting Handoff has timed out.Try to hand the meeting off again.
1476The Webex Desktop App application is not running on your computer. 
1477You are already in the meeting on your computer. 
1478Meeting Handoff has timed out.Try to hand the meeting off again.
1479You have lost your Internet connection or the Meeting Handoff server is down.Check your network connection and try again.
1480 Submit a ticket to Webex Support on the issue.
20241You do not have a valid host account.Register for a host account on your Webex site or contact your Site administrator to request an account.

If you are receiving an error that isn't on this list, Submit a ticket to Webex Support for further assistance.

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