Solution:

To help investigate audio issues, provide the following information:

• Were you in an online meeting with integrated audio conference, or were you joining an audio conference only?
• What was the exact error message heard or symptoms experienced?
• Were there any problems in the data portion of the online meeting?
• What phone number were you dialing From?
• Who is your telephone service provider? (e.g. AT&T, Sprint, etc.)
• What type of phone or audio hardware did you use? (e.g. IP Phone, standard landline, Mobile, Handset, headset, etc...) If joining from a mobile phone, specify phone model.
• Where did you join from? Specify city and country or state.
• How did you connect to the audio conference? (e.g. Called in, Received call back, Joined using VoIP)
  • If you called in:
    • What phone number did you dial, including country code?
    • Was this toll or toll-free?
  • If you used call back:
    • What phone number did you enter to receive the call?
  • If you used VoIP (Connect using Computer):
    • What type of Internet connection do you have? (e.g. T1, cable modem, Wi-Fi)
    • Who is your Internet Service Provider (ISP)? (e.g. Comcast, Time Warner, AT&T)
    • Are you on a wired or wireless connection?
• What is the specific date and time when the problem occurred? Specify your time zone.
• What is the Meeting Number or access codes of the affected meeting?
• If disconnected, were you able to reconnect?
• When does the issue occur? (e.g. when dialing, while entering the meeting number/access code)
• Is the problem experienced by the host or by attendees?
  • If HOST, what is your username?
  • If ATTENDEE, what is your email address?
• How many participants experienced the issue?
• Are you using a corporate phone (PBX) or a residential phone line?
• Have you experienced this specific issue before this occurrence?