Zendesk Administrators

Configure Webex for Zendesk

1

Sign into Zendesk Support as an administrator and go to Settings > API.

2

Enable token access and create a new API token. Keep this token handy, you'll need it later.

Webex Site Administrators

Configure and Install Webex for Zendesk

1

Do one of the following:

  • If you manage your Webex site in Cisco Webex Control Hub, from the customer view in https:/​/​admin.webex.com, go to Services. Under Meeting, select Sites, choose the Webex site you want to add to Zendesk, and then go to Configure Site > Common Settings > Site Options.
  • If you manage your Webex site in Cisco Webex Administration, sign in to Webex Site Administration and then go to Configuration > Common Site Settings > Options.
2

Under Third-Party Integration, go to the Zendesk configuration section and enter the information for the following fields:

  • Zendesk subdomain—enter your Zendesk URL, for example, subdomain.zendesk.com.
  • Zendesk admin email—your email address for your Zendesk administrator.
  • Zendesk API token—the token that you or the Zendesk administrator created in step 2 of Configure Cisco Webex Meetings for Zendesk under Zendesk Administrators.
3

In Zendesk Support, go to the Marketplace and search for Cisco Webex Meetings, and then click Install.

4

Follow the installation instructions and when prompted, enter your Webex site URL in the format company.webex.com.