Overview

Webex Go brings together the power of Webex collaboration and enterprise calling with the familiar, intuitive user experience of any mobile device. By enabling their business line built-in on their mobile device, users can make and answer business calls and take advantage of enterprise-grade calling features without the use of an Webex App. IT admins can centrally manage provisioning and managing these devices in Control Hub and apply policies such as compliance recording providing enterprise-level control and security.

Benefits

Caller

  • Convenience of using mobile phone built-in dialer for business calls

  • Flexibility of making and answering business calls from anywhere

  • Privacy of personal identity by using business phone number on mobile built-in dialer

  • High call quality with the use of cellular voice network

  • Availability of enterprise-grade calling features such as extension dialing, business voicemail, call recording and more

  • Single business number across Webex devices, Webex App, Webex Go, and unified view of user presence across these endpoints

  • Use Webex App to elevate an in-progress Webex Go call to meeting and more.

IT administrator

  • Provisioning and management of Webex Go from Control Hub

  • Availability of IT compliance and control capabilities (call recording, call logs)

Prerequisites for Webex Go

  • Available to users on Webex Calling in U.S. or UK region and U.S. or UK locations

  • Organization should have Webex Go licenses (paid or trial)

  • Supported on unlocked, eSIM compatible mobile phones

  • Sold through Webex Calling certified partners

How Webex Go Works?

Webex Go extends Webex Calling to the built-in dialer of an end user’s phone, by leveraging eSIM technology. Once Webex Go eSIM has been activated successfully, end users will have a Webex branded mobile network, dedicated for business calling on their device. The Webex network provider connects to the Webex calling platform to route business calls and provide access to enterprise-grade calling features built-in on the mobile phone. From the platform standpoint, Webex Go is treated as a SIP registered device, making it another endpoint where Webex business calls are delivered.