What is Webex Go

Benefits

Caller

• Mobile-first collaboration and the convenience of using mobile phone built-in dialer for business calls

• Flexibility of making and answering business calls from anywhere

• Increased call quality via leveraging Mobile 5G HD voice while on the go

• Availability of enterprise-grade calling features such as extension dialing, business voicemail, call recording and more

• Single business number across Webex devices, Webex App, Webex Go, and unified view of user presence across these endpoints.

• Elevate a mobile call to a feature rich Video Meeting with the Webex App to share content or visually collaborate

• Easy transfer of call to another Webex Device to continue conversation

• Centralized access to call history and voicemails in the mobile native dialer and Webex App

IT administrator

• Easy provisioning and management within Webex Control Hub with access to real-time troubleshooting and analytics

• Easy provisioning and management within Webex Control Hub with access to real-time troubleshooting and analytics

• Collaborate with peace of mind knowing your communications are secure and compliant

More about Webex Go deployment options

Webex Go currently supports two deployment options to properly support personal phone and corporate-provided mobile phones.

Webex Go BYOD – Personal mobile phone

Webex Go BYOD integrates Webex Calling with users’ personal mobile device and adds the business phone number as a second line through eSIM to the device. It enables users to manage both personal and business communications on a single mobile device. Users can make and receive business calls with their exiting Webex Calling fixed business number (DID or extension) and take advantage of the enterprise-grade calling features, like compliant call recording without a need for a separate app—all while keeping their personal phone number separate from their business number. All business calls are routed over a mobile network, so users experience a higher media quality compared to calls made through Webex App leveraging Over-the-Top (OTT) Voice-over-IP through the personal data plan.

Webex Go reduces the burden on IT by essentially making personal mobile devices secure endpoints on their business phone system. It provides centralized, enterprise-level control and management within Control Hub, and enables IT admins to apply business compliance policies and view analytics for business calls made with personal mobile devices.

Webex Go Mobile Operator (with AT&T)

Webex Go Mobile Operator, starting with AT&T in the United States, elevates the wireless number to replace the fixed business number of the Webex Calling subscriber. Webex Calling users can now leverage their company provided wireless number and mobile plan, as their single number identity across all their Cisco devices, including their AT&T mobile phone. All Webex Calling enterprise-grade calling capabilities are now available through the native dialer of the AT&T mobile phone, and users now can extend their AT&T wireless number to become their Webex identity for all Webex communications. Users can make and receive calls using their mobile phone’s native dialer and stay connected on the go. All calls are routed through AT&T’s secure, fast, reliable 5G nationwide network so users experience clear audio quality when placing and receiving calls on their business mobile device.

Webex Go Mobile Operator eliminates the need for a traditional fixed business line and helps reduce PSTN spend, while simplifying mobile device management. This provides enterprises with a fully compliant and secure mobile device strategy and improved efficiency through centralized, new mobile number provisioning, and extended device management in Control Hub with access to real-time troubleshooting and analytics.

Feature comparison for Webex on mobile devices

*Webex Go Mobile Operator can support a second personal line on dual eSIM enabled phones, but the focus is on the primary business mobile plan and number.