Local language prompts are available for select countries regardless of the localization language used on your Webex site.

For information on a specific country, to change a default language, or for additional questions, please contact the CSM or PSM for your account. For help see WBX15 - How Do I Contact My Customer Success Manager (CSM)?

Call-in behavior

Welcome to Webex Prompt

When users Call-In to the Webex audio conference, Webex presents the caller with up to three language options for the Webex prompt menu. The prompt that is played is determined by the dialed number/DNIS.

The menu sequence is played in the following order:

1

Spoken in default language: "Welcome to Webex, to continue in <default>, press 1 followed by #,"

2

Spoken in 1st alternate choice language: “for <1st alternate choice>, press 2 followed by #,"

3

Spoken in 2nd alternate choice language: “for <2nd alternate choice>, press 3 followed by #,"

After the user chooses an option, the remaining prompt sequence is conducted in the language they select. If first and/or second alternate choices are not configured, then the sequence above will not be played and the main Webex audio prompt will be played directly in the default language.


 

The call-in behavior does not apply to Cloud Connected Audio (CCA) customers.

Table 1. Call-In Language

Country

Default

First alternate

Second alternate

AUSTRALIA

UK English

None

None

AUSTRIA

German

UK English

None

BELGIUM

Dutch

French

UK English

BRAZIL

Brazilian Portuguese

Latin America Spanish

US English

BULGARIA

UK English

None

None

CANADA

Canadian French

US English

None

CHINA (OUTSIDE HONG KONG)

Chinese Traditional Mandarin

UK English

None

CROATIA

UK English

None

None

CZECH REPUBLIC

Czech

UK English

None

DENMARK

Danish

UK English

None

ESTONIA

UK English

None

None

FINLAND

Finnish

US English

None

FRANCE

French

UK English

None

GERMANY

German

UK English

None

GREECE

UK English

None

None

HONG KONG

UK English

Traditional Chinese Mandarin

None

HUNGARY

Hungarian

US English

None

ICELAND

UK English

None

None

INDIA

UK English

None

None

INDONESIA

Indonesian

UK English

None

IRELAND

UK English

None

None

ISRAEL

UK English

None

None

ITALY

Italian

UK English

None

JAPAN

Japanese

US English

None

LATVIA

UK English

None

None

LITHUANIA

UK English

None

None

LUXEMBOURG

UK English

None

None

MALAYSIA

UK English

None

None

MEXICO

Latin America Spanish

US English

None

NETHERLANDS

Dutch

UK English

None

NEW ZEALAND

UK English

None

None

NORWAY

Norwegian

US English

None

POLAND

Polish

UK English

None

PORTUGAL

European Portuguese

UK English

None

ROMANIA

US English

None

None

RUSSIA

Russian

UK English

None

SINGAPORE

UK English

Traditional Chinese Mandarin

None

SLOVAKIA

UK English

None

None

SOUTH AFRICA

UK English

None

None

SOUTH KOREA

Korean

UK English

None

SPAIN

European Spanish

UK English

None

SWEDEN

Swedish

UK English

None

SWITZERLAND

UK English

German

French

TAIWAN

Traditional Chinese Mandarin

UK English

None

THAILAND

UK English

None

None

UNITED KINGDOM

UK English

None

None

USA

US English

None

None

All other countries *

US or UK English *

None

None

* If not specified above:

  • Customers provisioned on EMEA bridges will have UK English as the default.

  • Customers provisioning on US and Singapore bridges will have US English as the default.

In-meeting prompts

During a meeting, announcements will play at the following times:

  • When the host records the meeting (This meeting is being recorded.)

  • If the host has set the meeting to announce names whenever someone enters or exits the meeting (John has joined the meeting.)

The prompt played is determined by the dialed number (DNIS). See the Country and Default columns in the table above for the audio prompt languages. For example, for Australia, you will hear announcements in UK English.

Call-back behavior

Welcome toWebex Prompt

There is no interactive language menu for users who join a Webex audio conference via call-back. The Webex audio prompt is played in the local language determined by the country code of the call-back country, and then may be played in another language.

The menu is played as follows, and is spoken in the callback language as determined by the country code destination of the call-back country: "Welcome to Webex," (if applicable) "press 1 be connected your meeting”….etc.*
Table 2. Call-back language

County code

Country

Local language

Default language

61

AUSTRALIA

UK English

n/a

43

AUSTRIA

German

US English

32

BELGIUM

Dutch

US English

55

BRAZIL

Portuguese

US English

359

BULGARIA

UK English

n/a

86

CHINA

Chinese

US English

385

CROATIA

UK English

n/a

420

CZECH REPUBLIC

Czech

n/a

45

DENMARK

Danish

US English

372

ESTONIA

UK English

n/a

358

FINLAND

Finnish

n/a

33

FRANCE

French

US English

49

GERMANY

German

US English

30

GREECE

UK English

n/a

852

HONG KONG

UK English

n/a

36

HUNGARY

Hungarian

n/a

354

ICELAND

UK English

n/a

91

INDIA

UK English

n/a

62

INDONESIA

Indonsian

UK English

353

IRELAND

UK English

n/a

972

ISRAEL

UK English

n/a

39

ITALY

Italian

US English

81

JAPAN

Japanese

US English

371

LATVIA

UK English

n/a

370

LITHUANIA

UK English

n/a

352

LUXEMBOURG

UK English

n/a

60

MALAYSIA

UK English

n/a

52

MEXICO

Latin America Spanish

US English

31

NETHERLANDS

Dutch

US English

64

NEW ZEALAND

UK English

n/a

47

NORWAY

Norwegian

UK English

48

POLAND

Polish

n/a

351

PORTUGAL

European Portuguese

US English

40

ROMANIA

UK English

n/a

7

RUSSIA

Russian

US English

65

SINGAPORE

UK English

n/a

421

SLOVAKIA

UK English

n/a

27

SOUTH AFRICA

UK English

n/a

82

SOUTH KOREA

Korean

US English

34

SPAIN

Spanish-EU

US English

46

SWEDEN

Swedish

n/a

41

SWITZERLAND

UK English

n/a

886

TAIWAN

Traditional Chinese Mandarin

US English

66

THAILAND

UK English

n/a

90

TURKEY

Turkish

US English

44

UNITED KINGDOM

UK English

n/a

1

USA/CANADA

US English

n/a


Call-back prompts for any country not listed above will play in US English.

Call-back behavior:

In-meeting prompts

The Webex audio prompt is played in the local language determined by the country code of the call-back country, and then may be played again in another language.

The menu is played as follows, and is spoken in the call-back language as determined by the country code destination of the call-back country:

  • When the host records the meeting (This meeting is being recorded.)

  • If the host has set the meeting to announce names whenever someone enters or exits the meeting (John has joined the meeting.)

See the Call-Back Language table above for the audio prompt languages. For example, for Norway, you will hear announcements in Norwegian, followed by UK English.

Supported languages for Webex audio prompts

Supported languages for Webex audio prompts:

  • BRAZILIAN PORTUGUESE

  • CANADIAN FRENCH

  • CHINESE SIMPLIFIED MANDARIN

  • CHINESE TRADITIONAL MANDARIN

  • CZECH

  • DANISH

  • DUTCH

  • EURO PORTUGUESE

  • FINNISH

  • FRENCH

  • GERMAN

  • HUNGARIAN

  • INDONESIAN

  • ITALIAN

  • JAPANESE

  • KOREAN

  • NORWEGIAN

  • RUSSIAN

  • SPANISH-EUROPE

  • SPANISH-LATIN AMERICA

  • SWEDISH

  • TURKISH

  • UK ENGLISH

  • US ENGLISH

  • ROMANIAN