Webex Go on Mobile Phone

When a user makes an outgoing call to a business contact, the line/SIM used for the call will be displayed. Enterprise-grade calling features such as extension dialing is available on the Webex Go device.

Calls to a user’s E.164 number, extension number and alternate numbers such as Hunt group number, executive number (in case of an EA) will ring the Webex Go mobile device. If a user has multiple Webex Calling endpoints – Webex Go, MPP phone, soft client - all the endpoints will ring at the same time, giving the user the flexibility to pick the endpoint. Once the user picks the call in an endpoint, the other endpoints will stop ringing. However, if the user rejects the call on the mobile endpoint, the other devices will continue to ring. Unanswered calls will be processed via no answer service.

From an experience standpoint, the incoming call will indicate which line/SIM the call is for.

Mid call functions such as mute, 3-way calling, hold/resume are available from the native dialer interface. Other mid-call functions such as call park/retrieve, pull from desk phone and others can be completed via Webex Calling feature access codes. (Refer to the Feature access codes for Webex Calling for the complete list of Feature access codes).

It is important to note that music on hold will not be available from the mobile endpoint.

911 calls from the Webex Go devices are routed to the PSAP operator with mobile location information and the Webex Calling mobile number. [2-8]11 calls are handled by Webex calling.

Presence

Webex calling presence is extensible to calls made on Webex Go device. If a user is on a business call on the native dialer of the mobile phone her presence in the Webex app updates to indicate that she is on a call. Similarly, when the user puts herself on DND on MPP device, the calls are processed through busy service.

Call recording

If the admin has set to record calls for compliance purpose, calls made or received on the mobile phone are also recorded.

Voicemail

Webex voicemail can be accessed from the native dialer by long pressing 1 or dialing the FAC code *86. Voicemail notifications are currently not available.

Pull Call

Webex Go calls on the mobile device can be moved to the deskphone or app, using the Call Pull option.

Webex Go users will get an augmented experience with Webex app.

  • For users with Webex Go and Webex app on their mobile device, the native dialer in the mobile phone will be used as the default interface for calling. The user can switch the calling interface at any time by changing the setting from within the mobile app.

    1. Go to SettingsCallingCalling Mode.

    2. Select Mobile Operator for native dialer experience and Webex for application based calling experience.

  • The native dialer experience will not work when the user is travelling internationally. The user needs to switch the calling mode to ‘Webex’ to continue making and receiving calls over WiFi/data connection

Since Webex calling is extended on the native dialer, device features such as voice assistant can be leveraged to trigger calls. Additionally, the user can set the following:

  • SIM/line preference can be set for business contacts for a seamless calling experience.

  • Call history will indicate calls made/answered on both networks. However, it is important to note that only the Webex app will contain the unified view of call history. The call history on the mobile device will only include calls originating from the mobile phone. Incoming calls answered on mobile phone will show as answered calls, however calls answered on another endpoint will show as missed calls.

Users may temporarily disable Webex Go on their mobile device if they choose to do so:

Apple iPhone

  1. Go to SettingsCellular or Mobile.

  2. Select Webex Go plan switch-off Turn on this line toggle.

Google Pixel

  1. Go to SettingsNetwork & InternetSIMs

  2. Select Webex Go SIM and switch-off Use SIM toggle.

Samsung Galaxy

  1. Go to SettingsConnectionsSIM card manager.

  2. Tap the switch on Webex Go SIM to disable it.

Users may remove Webex Go from their mobile phone. Please note that this action will remove Webex Go completely from the mobile device and new activation code will be required to onboard Webex Go again. Scenarios when users would want to remove Webex Go from the mobile phone include:

  • When they want to move the Webex Go line to another device

  • When the admin has removed Webex Go and the network shows as ‘No service’

Apple iPhone

  1. Go to SettingsCellular or Mobile.

  2. Select the Webex Go plan and tap Remove Cellular Plan.

Google Pixel

  1. Go to SettingsNetwork & InternetSIMs.

  2. Select Webex Go SIM and tap Erase SIM.

Samsung Galaxy

  1. Go to SettingsConnectionsSIM card manager.

  2. Select Webex Go SIM and tap Remove.