Webex App | Report an issue

1	Click your profile picture, then select Help > Report an issue.
2	In the pop-up window, choose a Product area and Issue type, from the drop-down lists. If you select Calling as the Product area, an additional option is available to "Attach calling environment data (recommended)". This option sends additional information like names and numbers that can help identify and resolve your calling issue faster. It is recommended to enable this option.
3	Optional: Enter a description of the issue, and include any relevant details.
4	Then, click Submit. Log files are automatically included when you send the report. You'll receive a confirmation pop-up that includes a Feedback ID number. If you need to contact support, provide them with the feedback number. However, Webex App guest, and free account users, won't receive a Feedback ID number. We appreciate your help! We can't send you an individual response, but we'll investigate your report and use the information provided to improve our processes.

1	Tap your profile picture, then select Help > Report an issue.
2	In the pop-up window, choose a Product area, and Issue type, from the drop-down lists. If you select Calling as the Product area, an additional option is available to "Attach calling environment data (recommended)". This option sends additional information like names and numbers that can help identify and resolve your calling issue faster. It is recommended to enable this option.
3	Optional: Enter a description of the issue, and include any relevant details.
4	Then, tap Send. Log files are automatically included when you send the report. You receive a confirmation pop-up with a Feedback ID number. If you need to contact support, provide them with the feedback number. However, Webex App guest, and free account users, won't receive a Feedback ID number. We appreciate your help! We can't send you an individual response, but we'll investigate your report and use the information provided to improve our processes.

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