When adding users, first and last names must not include extended ASCII characters or the following characters %, #, <, >, \, /,", and have a maximum length of 30 characters. These special character restrictions only apply to Webex Calling users.

If you synchronize users from a directory such as Active Directory, when you manually add people in Control Hub you must also add them to your directory.

Before you begin

You may get an error if you're trying to add users who used their email address to create a trial account. Have the users delete their organization first before adding them to your organization.


From the customer view in https://admin.webex.com go to Users, and then click Manage users.


Select Manually Add or Modify Users.


If you automatically send welcome emails, then click Next.


Choose one and click Next:

  • Select Email address, and enter up to 25 email addresses.
  • Select Names and Email address, and then enter up to 25 names and email addresses.


You can add users who are available to convert to your organization.


License assignment:

  • If you have an active license template, licenses are assigned automatically for new users and you can review the license summary.
  • Select the services to assign. If you have multiple subscriptions, choose a subscription from the list.


If you’re assigning licenses for Contact Center, select Webex Teams, then Customer Care with the Premium and Standard Agent option. To add a supervisor, select both Premium and Supervisor options. A user is treated as an agent unless you make them a supervisor.


Content management:

  • If global access is selected for your enterprise content management, then content management is automatically assigned to users.
  • Choose a content management option for each user.


Click Save.

  • An email is sent to each person with an invite to join.

  • In Control Hub, people appear in an invite pending state until they sign in for the first time. Licenses are assigned after the user signs in the first time or if you use Cisco Directory Connector with a claimed domain, the licenses are assigned when users are created.


If you added Calling to the user, assign a location, phone number, and extension.


Review the summary page of records processed, and click Finish.


Immediately after adding a calling user, if an error is received when selecting the user Calling Settings, we recommend that you remove the Webex Calling license and then reassign the calling license to the user.

What to do next

You can assign administrative privileges to people in your organization. See Assign organization account roles in Control Hub.