Overview

With Webex Calling for Microsoft Teams, the Microsoft Teams users can access the enterprise-grade Webex Calling experience directly in the Microsoft Teams app. With a single click from the Microsoft Teams interface, you can access a complete suite of Webex Calling features. The features include directory search, PSTN dialing, speed dial, voicemail, call history, and artificial intelligence-powered background noise removal.

This integrated app works with the Cisco Unified Communications Manager (UCM) call-control solution, Webex Calling for cloud deployment or the Dedicated Instance offering.

Webex Call integration with Microsoft Teams

Prerequisite

Ensure that you’ve installed and signed in to the Webex App on Desktop and Mobile.

Sign in

To start using Webex Calling, you need to sign in to Microsoft Teams, and Webex Calling account using your username and password.

Sign into the Webex Calling integration for MS Teams

After signing in, you can find all the Webex Calling features under Webex Calling option in the left navigation of Microsoft Teams.

Make a call

Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser.

From dialpad

1

Click Webex Calling and start typing a name, telephone number, or video address of the person you want to call.

2

Select the contact and click voice call or video call to connect.

From chat

1

In direct chat, click Webex Calling below the message window.

2

From the contact card, select the number from the drop-down list.

3

Click voice call or video call to connect.

The app opens in a new window.

From channel

Use Webex Calling to call another member in the channel and without creating a direct space.

1

In a channel, click Webex Calling in the message window.

2

Start typing the member's name in the Select or search field, then select their name.

(Optional) Click the drop-down under their name to change the outbound call options.

3

Click audio call or video call to connect.

Manage speed dial

Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.

1

Click Webex Calling and then click Add a speed dial.

2

Type the name of a directory contact, or for a custom contact.

  • Add an Outlook or Azure Active Directory contact—Select the contact and choose the number from the drop-down.

  • Add a custom contact—Click Create new speed dial and enter the Name and Phone.


 

The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50.

3

Click Add.

You can also edit, re-arrange, and delete the speed dial contact.

View recent calls

See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. You can even call them back at the same number they called you from. The contact name, phone number, and call type isn't displayed for unknown numbers.

BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.

1

Click Webex Calling and then click Recent calls.

2

Hover over a call and click audio call or video call to connect.


 
Recent calls list is auto-refreshed every one minute so that you have the visibiliy of latest recent call records.

 
For on-prem Unified CM customers, recent calls are listed only when call history is enabled for the cluster where device is registered. For more information, see To enable voicemail, call history and bidirectional presence sync service for on-prem Unified CM customers section of Configure Microsoft Teams for Webex Calling.

Listen to voicemails

View up to 20 voice messages received in the last 7 days. A blue badge appears next to the voicemails that are unread.


 

The Webex Calling administrator must enable voicemail for the users. For more information, see: Configure and manage voicemail settings for a Webex Calling user.

1

Click Webex Calling and then Voicemail.

2

Select the voicemail and click Play button.

You can quickly respond to the voicemails by selecting voice call or video call to connect. Voicemail list is auto-refreshed every one minute so that you have the visibiliy of latest Voicemail records.


 
This feature is currently not available for BroadWorks users.

Find your work phone number and access call settings

Click Webex Calling and you can find My number at the top left corner which shows your work number.

Access and update Webex App call settings directly from the Webex calling integration in the Microsoft Teams, without having to interact directly with the Webex App.

1

Click Webex Calling and then click Call Settings.

2

Update your settings and click Save.

Manage all your phone calls in one place

Manage multiple lines or shared line in a single window. With the multi call window, you can make and answer calls, get a quick view of your line status, and easily access some common Calling features, such as mute, hold, share, conference, park, barge, transfer, and record.

Before you begin

  • Administrator must have enabled the multi call feature for you to access it.

  • This feature is currently available only on Windows.
1

Click Webex Calling and then click Call Settings.

2

Under Multi Call, check the Turn on Multi Call Window check box.

3

Click Save.

multi call window option

For more information on various features of the multi call window, see Manage all your phone calls in one place.

Forward your phone calls

If you're going to be away but don't want to miss an important call, you can forward your calls to another phone number. Or, if you don't want to be interrupted, you can send all your calls to voicemail instead.

1

Click Webex Calling and then click Call Settings.

2

Under Call Forward, click to add a number to forward the calls to or choose Voicemail option to forward the calls to voicemail.

After you've enabled the call forwarding, the call forwarding status appears beside the Call settings option on the landing page.

 
Currently, the call forwarding status is available only for Webex Calling (Cloud/Multi-Tenant), Dedicated Instance, and UCM users.

Bidirectional presence sync

Before you begin, your administrator must have enabled this feature for you.

As a Microsoft Teams user using Webex Calling integration, you now have the ability to see whether your contacts are currently in a Webex call, Meeting, or in Do not disturb mode. This feature synchronizes the presence status between Microsoft Teams and Webex bidirectionally.

When you make or receive a Webex call, your Microsoft Teams status gets changed to In a call. When you enable Do not disturb in the Webex App or any Webex device, the status is automatically synchronized to Microsoft Teams. Similarly, the In a meeting and Presenting statuses synchronizes between applications.


 
When Do not disturb is enabled on Webex App or Webex device, you won’t get any notification of incoming calls and messages in Webex App, Webex device or Microsoft Teams.

The following table shows the bidirectional status sync representation between Webex and Microsoft Teams.

Webex status

Microsoft Teams status

Webex On a Call presence On a call Microsoft In a call presence In a call
Webex Presenting presence In a meeting (This status syncs only from Webex to Teams) Microsoft In a call presence In a call
Webex Presenting presence Presenting Microsoft Presenting and Do not disturb presence Presenting
Webex Presenting presence Do not disturb Microsoft Presenting and Do not disturb presence Do not disturb

Sign in

To start using the Webex Calling app, you need to sign in to your Microsoft and Webex accounts.

1

In Microsoft Teams, tap the More icon at the bottom, and search and tap the Webex Calling app .

2

Sign in with your Microsoft and Webex username and password.

Make a call

You can make a call directly from the Microsoft Teams mobile app using the dialpad of the Webex Calling app or using the Webex Calling app as a messaging extension in one-on-one chat and group chat.

From dialpad

To make a call using dialpad of the Webex Calling app:

1

In Microsoft Teams, tap the More icon at the bottom and tap Webex Calling app .

2

Enter a phone number and tap voice call or video call to call.

From chat

To make a call from chat using the Webex Calling app as a messaging extension:

1

In Microsoft Teams, go to Chat and choose a chat.

2

Tap the MS Teams add icon icon at the bottom and tap the Webex Calling app .

Webex Calling as messaging extension in MS Teams
3

Perform one of the following actions:

  • If you’re in a one-on-one chat, choose a phone number.

  • If you’re in a group chat, enter a phone number of the person whom you want to call and tap voice call or video call.