To set up alerts in Troubleshooting, you must be a full administrator, and have a Webex site that's on version 40.4.0 or higher. Read-only administrators and support administrators can only view the Alerts tab.


Alerts only trigger for participants who attend meetings through the Webex Meetings and Webex app. The minimum app versions that participants must use for alerts to trigger are:

  • Webex Meetings desktop app version 39.6.5 or higher

  • Webex Meetings mobile app for Android and iOS version 39.11 or higher

  • Webex desktop app version 3.0.12427.0 or higher

  • Webex Mobile Android app version 4.1.6 or higher

  • Webex Mobile iOS app version 4.3 or higher


Alerts don't trigger for audio-only meetings, Webex Events, and Webex Training sessions.

VIP Live Meeting Quality Issue

Use this alert to find out when participants are experiencing network quality issues during meetings that are in progress. You can set the alert to trigger when a participant reaches any of the network quality thresholds within an accumulated or consecutive duration. If a participant reaches one of the thresholds during a meeting, then the recipients of the alert get an email with a direct link to the meeting details in Troubleshooting so they can easily help out.


This alert sends out one email for each meeting that a participant reaches the threshold in.

Details for VIP Live Meeting Quality Issue alert

Historical Meeting Trending Quality Issue

Use this alert to find out when a percentage of participants in specific Webex sites and locations reach the network quality thresholds that are set automatically based on the past performance of meetings within the last seven days. The alert reviews all the meetings at the end of each day, and if the receiving jitter, packet loss, or latency for audio or video is worse than the previous dates, then a notification is sent out. These details can help you determine if there are network connection problems in your organization, or if the problem is limited to a specific Webex site or location. A report is also available to download that shows the meeting quality details for participants.

Details for Historical Trending Quality Issue alert

Historical Meeting Quality Issue

Similar to the Historical Meeting Trending Quality Issue alert, you can use this alert to set your own thresholds on when to receive an alert when a percentage of participants in a Webex site and specific locations reach any of the network quality thresholds. A report is also available to download that shows the meeting quality details for participants.

Details for Historical Meeting Quality Issue alert

You can enable up to 10 VIP Live Meeting Quality Issue alerts per organization. Each alert can monitor up to either 30 user email addresses or 30 devices.


If the Monitor All Participants check box is checked, then the alert only triggers for meetings with fewer than 50 participants.

1

From the customer view in https://admin.webex.com, go to Troubleshooting, and then select Alerts.

2

In the Manage tab, select Add Alert.

3

Enter the name for the alert, and choose VIP Live Meeting Quality Issue.

4

Toggle the Enabled switch to on to receive notifications for the alert.

5

Select User Emails or Device Names and enter up to 30 user email addresses or devices.

6

Check the Monitor All Participants check box to receive alerts for all of the participants that are in the same meetings as the users or devices in the list.

7

In the Rules section, set the following thresholds:

  • Latency—Enter between 400ms to 2000ms.
  • Jitter—Enter between 400ms to 2000ms.
  • Packet Loss—Enter between 5% to 100%.
  • CPU—Enter between 90% to 100%.
8

Set the Accumulated and Consecutive duration for the alert to trigger.

9

In the Delivery Method section, enter the email addresses of who will receive the alerts.

10

Check the Webex App check box if you want the alert to create a space to notify you whenever a threshold is reached.

11

Click Add.

You can add up to 10 Historical Meeting Trending Quality alerts per organization.

1

From the customer view in https://admin.webex.com, go to Troubleshooting, and then select Alerts.

2

In the Manage tab, select Add Alert.

3

Enter the name for the alert, and choose Historical Meeting Trending Quality Issue.

Setting up a Historical Meeting Trending Quality Issue alert
4

Toggle the Enabled switch to on to receive notifications for the alert.

5

Select which Webex site to receive alerts for.

6

Select the locations to monitor.

7

In the Delivery Method section, enter the email addresses of who get the alerts, and if you want to the alert to also create a space in the Webex app to notify you.

8

Click Add.

You can enable up to 10 Historical Meeting Quality Issue alerts per organization.

1

From the customer view in https://admin.webex.com, go to Troubleshooting, and then select Alerts.

2

In the Manage tab, select Add Alert.

3

Enter the name for the alert, and choose Historical Meeting Quality Issue.

4

Toggle the Enabled switch to on to receive notifications for the alert.

5

Select which Webex site to receive alerts for.

6

In the Rules section, set the following thresholds:

  • Latency—Enter between 400ms to 2000ms.
  • Jitter—Enter between 400ms to 2000ms.
  • Packet Loss—Enter between 5% to 100%.
  • CPU—Enter between 90% to 100%.
7

Enter the percentage of participants that must reach one of the thresholds to trigger the alert, the time range to monitor, and the locations to monitor.

8

In the Delivery Method section, enter the email addresses of who will receive the alerts.

9

Check the Webex App check box if you want the alert to create a space to notify you whenever a threshold is reached.

10

Click Add.

You can view the details of an alert for 30 days from when the alert was triggered before it’s deleted.

1

From the customer view in https://admin.webex.com, go to Troubleshooting, select Alerts, and then select the History tab.

2

Click on an alert to view the details for it.


 

You can also click Export as CSV to get a list of all the alerts in the history as a CSV file.