To set up alerts in Troubleshooting, you must be a full administrator, and have a Webex site that's on version 40.4.0 or higher. Read-only administrators and support administrators can only view the Alerts tab.

Alerts only trigger for participants who attend meetings through the Webex Meetings and Webex Teams app. The minimum app versions that participants must use for alerts to trigger are:

  • Webex Meetings desktop app version 39.6.5 or higher

  • Webex Meetings mobile app version 39.11 or higher

  • Webex Teams desktop version 3.0.12427.0 or higher

  • Webex Teams Android app version 4.1.6 or higher

  • Webex Teams iOS app version 4.3 or higher

Alerts don't trigger for audio-only meetings, Webex Events, Webex Training sessions, and meetings that have 50 or more participants.

VIP Live Meeting Quality Issue

Use this alert to find out when participants are experiencing network quality issues during meetings that are in progress. You can set the alert to trigger when a participant reaches any of the network quality thresholds within an accumulated or consecutive duration. If a participant reaches one of the thresholds during a meeting, then the recipients of the alert get an email with the meeting details so they can easily find the meeting to help out.

This alert sends out one email for each meeting that a participant reaches the threshold in.

Add a VIP Live Meeting Quality Issue Alert

You can add up to 10 VIP Live Meeting Quality Issue alerts per organization. Each alert can monitor up to 30 VIP users.


From the customer view in, go to Troubleshooting, and then select Alerts.


In the Manage tab, select Add Alert.


Enter the name for the alert, and choose VIP Live Meeting Quality Issue.


Toggle the Enabled switch to on to receive emails for the alert.


In the VIP Users section, enter the email addresses of the users that you want to monitor.


In the Rules section, set the Latency, Jitter, and Packet Loss thresholds, and the Accumulated and Consecutive durations.


In the Recipients tab, enter the email addresses of who get the alert emails.


Click Add.

You can view the details of an alert for 30 days from when it was triggered before it’s deleted.


From the customer view in, go to Troubleshooting, and then select Alerts.


Click on an alert to view the details for it.


You can also click Export as CSV to get a list of all the alerts in the history as a CSV file.