Benefits

Caller

• Mobile-first collaboration and the convenience of using a mobile phone built-in dialer for business calls

• Flexibility of making and answering business calls from anywhere

• Increased call quality via Mobile 5G HD voice while on the go

• Availability of enterprise-wide calling features such as extension dialing, business voicemail, call recording and more

• Single business number across Webex devices, Webex App, Webex Go, and unified view of user presence across these endpoints.

• Elevate a mobile call to a feature-rich Video Meeting with the Webex App to share content or visually collaborate

• Easy transfer of call to another Webex Device to continue the conversation

• Centralized access to call history and voicemails in the mobile native dialer and Webex App

IT administrator

• Easy provisioning and management within Webex Control Hub with access to troubleshooting and analytics

• Collaborate with peace of mind knowing your communications are secure and compliant

More about Webex Go deployment options

Webex Go currently supports two deployment options to properly support personal phone and corporate-provided mobile phones.

Webex Go BYOD–Personal mobile phone

Webex Go BYOD integrates Webex Calling with users’ personal mobile device and adds the business phone number as a second line through eSIM to the device. It enables users to manage both personal and business communications on a single mobile device. Users can make and receive business calls with their existing Webex Callingnumber (DID or extension) and access enterprise-grade features like compliant call recording, all without needing a separate app, while keeping their personal phone number distinct. All business calls are routed over a mobile network, so users experience a higher media quality compared to calls via Webex App using Over-the-Top (OTT) Voice-over-IP on the personal data plan.

Webex Go reduces the burden on IT by essentially making personal mobile devices secure endpoints on their business phone system. It offers centralized control and management within Control Hub, allowing IT admins to apply business compliance policies and access analytics for business calls made on personal mobile devices.

Webex Go Mobile Operator (with AT&T)

Webex Go Mobile Operator, starting with AT&T in the United States, elevates the wireless number to replace the fixed business number of the Webex Calling subscriber. Webex Calling users can now utilize their company provided wireless number and mobile plan, as their single number identity across all their Cisco devices, including their AT&T mobile phone. All Webex Calling enterprise-grade calling capabilities are now available through the native dialer of the AT&T mobile phone, and users now can extend their AT&T wireless number to become their Webex identity for all Webex communications. Users can make and receive calls using their mobile phone’s native dialer and stay connected on the go. All calls are routed through AT&T’s secure, fast, and reliable 5G nationwide network, ensuring users experience clear audio quality on their business mobile devices.

Webex Go Mobile Operator eliminates the need for a traditional fixed business line and helps reduce PSTN spend, while simplifying mobile device management. This offers enterprises a fully compliant and secure mobile device strategy, enhancing efficiency through centralized provisioning of new mobile numbers and extended device management in Control Hub, with access to real-time troubleshooting and analytics.

Feature comparison for Webex on mobile devices

*Webex Go Mobile Operator can support a second personal line on dual eSIM enabled phones, but the focus is on the primary business mobile plan and number.