As an administrator, you can install Webex App using the MSI file on Windows or the DMG file on Mac. You can include command line parameters with the MSI file on Windows to improve user experience. Webex App periodically checks for newer versions to automatically upgrade the app.
Windows desktop minimum requirements
Intel Dual-Core CPU 2.XX GHz or AMD processor.
- Minimum 4 GB RAM
Windows 10 or later OS.
Make sure your drivers are up-to-date. For further information on the latest drivers for some graphic products, see the following:
Microsoft Edge WebView2 component.
This improves bandwidth consumption for updates with a reduced app size. Provides the capabilities to make memory improvements.
Mac desktop minimum requirements
MacOS 10.13 and later.
M1 chip or Intel CPU-based
Minimum 4 GB RAM
As an administrator, if you want to access a specific version of the app, use one of the following links:
You can download the DMG file from the following link:
Macs with Intel chips: https://binaries.webex.com/WebexTeamsDesktop-MACOS-Gold/Webex.dmg
Macs with M1 chips: https://binaries.webex.com/WebexDesktop-MACOS-Apple-Silicon-Gold/Webex.dmg
This article is about installing the desktop version of Webex App for Mac or Windows. For Linux, see Webex App for Linux.
Webex App installs to the same system folder every time it's updated to a new version.
To install the Webex App, users don't need to have administrator access privileges on their machine.
Webex App can be installed either per machine or per user and can be installed by users or IT administrators. When users install Webex App they can download the app and then open the Webex.msi file to install it. The browser automatically detects if the users operating system is 32-bit or 64-bit and downloads the correct version of Webex App. By default, the app is installed in the following folder
Administrators, can run the installer with additional privileges and then they can choose per machine installation and the installation directory.
To install all components of the Webex App in one go, use this bundled installer:
For bulk installations, you must use the non-localized version of the MSI file with a third-party distribution mechanism to bulk install Webex App to select users or computers. Users can still use the app in their preferred language.
If you use any other version of the MSI file, this could result in major issues uninstalling the app.
When you install Webex App with the MSI file, you can add the following command line parameters. When you use the ALLUSERS=1 property to specify a per machine installation, you must have administration access privileges.
You can include
/quietand there is no user interaction. For example:
msiexec /i c:\work\Webex.msi /quiet.
You can choose to accept the end user license agreement for users and users won't get a prompt to accept the end user license agreement. For example:
msiexec /i c:\work\Webex.msi ACCEPT_EULA=TRUE ALLUSERS=1.
The end user license agreement is not displayed if either of the following registry entries are set to eula-disabled
When installing Webex App, if you have administration access privileges, you can specify that Webex App will automatically start with Windows using the AUTOSTART_WITH_WINDOWS=true property. If you don't specify the property option, the default value is set as true.
Specify that Webex App will automatically start with Windows. For example:
msiexec /i c:\work\Webex.msi AUTOSTART_WITH_WINDOWS=true ALLUSERS=1.
The checkbox in Settings will be grayed out for all users, you must have administration access privileges to change this option.
Specify that Webex App won't automatically start with Windows. For example:
msiexec /i c:\work\Webex.msi AUTOSTART_WITH_WINDOWS=false ALLUSERS=1.
Users can select or deselect the checkbox in Settings themselves.
If you have administrator access, you can specify the theme used for the Webex App. If you don't specify the property option, the default value is set as dark. Users can choose to change the theme in settings.
Specify the light theme for Webex App.
msiexec /i c:\work\Webex.msi DEFAULT_THEME="Light" ALLUSERS=1
Specify the dark theme for Webex App.
msiexec /i c:\work\Webex.msi DEFAULT_THEME="Dark" ALLUSERS=1
By default, when you run the installer to update the Webex App, any user database or log files are retained. If you want to remove these files you can include the command line parameter:
msiexec /i c:\work\Webex.msi DELETEUSERDATA=1 ALLUSERS=1.
You can specify an email for a user and Webex App uses the email to sign that user in to the Webex App. When your organization uses an authentication method, for example Kerberos, the user is automatically signed into Webex App.
msiexec /i c:\work\Webex.msi EMAILemail@example.com ALLUSERS=1.
This parameter also supports two system attributes for dynamically obtaining the user email address: Active Directory’s User Principal Name (UPN) and
sAMAccountNamefrom legacy versions of Windows. Those can be used as follows on a machine with a UPN domain:
msiexec /i Webex.msi EMAIL=$userPrincipalName ALLUSERS=1
msiexec /i Webex.msi EMAIL=$SAMAccountName ALLUSERS=1
When installing Webex App, if you have administration access privileges, you can specify that Webex App will register with Microsoft Outlook for presence integration with Windows using the ENABLEOUTLOOKINTEGRATION=1 property. If you don't specify the property option, the default value is set as false.
Specify that Webex App will register with Microsoft Outlook for presence integration on Windows.
msiexec /i c:\work\Webex.msi ENABLEOUTLOOKINTEGRATION=1 ALLUSERS=1.
Users can select or deselect the checkbox in Settings themselves.
Specify that Webex App won't register with Microsoft Outlook for presence integration on Windows.
msiexec /i c:\work\Webex.msi ENABLEOUTLOOKINTEGRATION=0 ALLUSERS=1.
When installing the bundled components for Webex App, if you have administrative privileges, you can choose to lock the version of the app that is used to join meetings, if the version is compatible with the site version. Use the command line
Choose a different folder to install the app using a command line parameter. For example:
msiexec /i c:\work\Webex.msi INSTALL_ROOT="C:\Program Files" ALLUSERS=1.
Install Microsoft's WebView2 embedded browser while installing Webex using the
INSTALLWV2command line parameter. WebView2 will be required for proper operation of Webex beginning in June, 2022. Learn more about WebView2 and Webex.
msiexec /i c:\work\Webex.msi INSTALLWV2=1
Running the App
Webex App has its own automatic update solution that is independent from the Windows operating system. The app can automatically update without the knowledge of the Windows operating system, so the installed version of the app may be different from the version the user sees while using the app.
To install Webex App, users don't need to have administrator access privileges on their machines.
Users double-click the
Webex.dmg file to install it. By default, Webex App is installed in the Applications folder, however users can drag and drop Webex App to any other directory.
Running the App
The app has its own auto-update solution, independent from the operating system's installation mechanism. The app is only installed once using the operating system mechanism. After that, the app automatically updates without the knowledge of the operating system. Therefore, the installed version of the app might be a different version than the one you see while using the app.
A new release takes 7 days to roll out to everyone. During those 7 days, users can proactively check for updates. Users can read Update the app to the latest release.
We automatically apply the update after the 7 day rollout window.
If you have Pro Pack for Control Hub, you can check what version of the app your users are on. See the Messaging App Version Report in Analytics for your cloud collaboration portfolio.
When Webex App is running, it periodically checks to see if there is a newer version of the app available. When a newer version becomes available, the app automatically downloads the new version and stores it on the local computer:
~/Library/Application Support/Cisco Spark
We store the current version and the new version of the application in these folders, so that the app can fall back if the upgrade does not work out.
If we release a patch for a release, we update all organizations within a 3 day rollout window.
To uninstall the app use
msiexec /x Webex.msi.
The path of the
To uninstall Webex App, go to the Applications folder and drag Webex App to the trash.
The Webex App virtual desktop app optimizes the audio and video for the virtual desktop environment. Using a thin client, users access Webex App from a remote virtual desktop environment.
You can find the Webex App for Windows VDI software downloads from https://www.webex.com/downloads/teams-vdi.html
For more information on supported features, how to prepare your environment, and deploy the Webex VDI solution, refer to the Deployment guide for Webex for Virtual Desktop Infrrastructure (VDI).
As an administrator you can secure the Webex App app on your user's mobile devices. The solutions we support include MDM/MAM with Microsoft Intune, MDM/MAM with AppConfig, app wrapping using the iOS IPA files and the Android AAB files, and admin controls for mobile management
For more information, see Secure mobile devices.